# Lost Remote Access

**URL:** <https://forums.plex.tv/t/lost-remote-access/745248>\
**Category:** Plex Media Server\
**Tags:** server-western-digital\
**Created:** [September 22, 2021, 5:42pm UTC](https://forums.plex.tv/t/lost-remote-access/745248 "2021-09-22T17:42:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bazzerfee](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bazzerfee/32/254343_2.png) [@bazzerfee](https://forums.plex.tv/u/bazzerfee)\
**Post date:** [September 22, 2021, 5:42pm UTC](https://forums.plex.tv/t/lost-remote-access/745248/1 "2021-09-22T17:42:29Z")

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Server Version#: 1.18.6.2350  
Player Version#: Windows  
I have been using this plex server for 2 years with no issues, but just recently I am unable to access for content from outside my network. After investigating I can see that the Remote Access Icon is Red and the Service is stating " Not available outside your network".

I have tried to add Port Forwarding onto my nighthawk Router but this does not help. I have absolutly no idea why this has happened as i have not changed anything.

I run a WD My Cloud Home device which has the plex server built in.

I have a Nighthawk Router with DHCP managing my IP Addresses. The IP of the server has never changed.

I have tried to manually forward port 32400 on both TCP and UDP I have also checked the UPNP is enabled.

I seem to have followed all the guidelines from Plex but nothing works.

I am a Plex Premium subscriber but will have to cancel this if this is not resolved.

Can anyone out there assist me, I am totally confused by this sudden loss of service.

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [September 23, 2021, 5:16pm UTC](https://forums.plex.tv/t/lost-remote-access/745248/2 "2021-09-23T17:16:28Z")

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There is a known issue with the WD My Cloud Home device. There are several threads about it.  
Something has broken with the security certificate on the device. We do not have a fix at this time.

- a workaround for now is to turn off secured connections on your server

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**Author:** ![tekram\_plex](https://avatars.discourse-cdn.com/v4/letter/t/f08c70/32.png) [@tekram\_plex](https://forums.plex.tv/u/tekram_plex)\
**Post date:** [September 23, 2021, 5:28pm UTC](https://forums.plex.tv/t/lost-remote-access/745248/3 "2021-09-23T17:28:36Z")

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> **[How to Use Secure Server Connections | Plex Support](https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/)**
>
> What’s the Deal With Secure Connections? Why Is It Important? When browsing the internet or making other connections these days,...

… the media server can be accessed both remotely and on a LAN. At any given time, it may be accessible via multiple addresses. Certificates are generally associated with a small set of unchanging IP addresses. So we’ve worked some DNS magic to remove that limitation, and make things Just Work.

Or not.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 22, 2021, 5:28pm UTC](https://forums.plex.tv/t/lost-remote-access/745248/4 "2021-12-22T17:28:57Z")

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