# Lost remote server after password reset

**URL:** <https://forums.plex.tv/t/lost-remote-server-after-password-reset/806485>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [August 25, 2022, 12:02am UTC](https://forums.plex.tv/t/lost-remote-server-after-password-reset/806485 "2022-08-25T00:02:08Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [August 25, 2022, 6:47am UTC](https://forums.plex.tv/t/lost-remote-server-after-password-reset/806485/2 "2022-08-25T06:47:18Z")

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Sorry, been 🤪 today. LOL

In the Linux Tips (FAQ) I have:

> [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247/21):
>
> When server and device credentials are out of sync. Use this procedure when: You receive the nasty “No Soup For You” message You’ve changed your Plex password and now have trouble accessing something. You’ve cloned the server or performed a ‘backup & restore’ using the procedures above but now cannot access the server. First choice - Preferences.xml missing or deleted. If something happened to “Preferences.xml” and you need to claim the server again, with everything being normal, Start he…

You want the “Second Choice” (hard reset) using the claim token.

This works over SSH without a GUI.

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