# Lost Shared User Access after Migration **URL:** \ **Category:** General Discussions\ **Tags:** server-windows, granting-access\ **Created:** [April 26, 2024, 1:11am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052 "2024-04-26T01:11:07Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 26, 2024, 1:11am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/1 "2024-04-26T01:11:07Z")
I am moving my PMS installation to a new upgraded PC and I am following: [https://support.plex.tv/articles/201370363-move-an-install-to-another-system/](https://support.plex.tv/articles/201370363-move-an-install-to-another-system/) When I started the server on the new PC, all the users I had granted remote access to had lost their library access and I needed to re-add each one by one. So I rolled back to my old server as I am wondering what else might not have worked. Apart from the PC being more powerful, the only thing that changed between the upgrade is the Windows PC name from “PlexServer” to “PlexServ01” so that I could have them both on the network at the same time. Anyone have any ideas ? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 26, 2024, 5:13am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/2 "2024-04-26T05:13:58Z")
Sounds like you created a new server, not migrating the original one (=replacing it). The shares are linked to specific libraries. If there’s a „new server“ Plex will consider its libraries to be different from those you had previously shared. ---
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 26, 2024, 5:43am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/3 "2024-04-26T05:43:31Z")
Nope, I did not create a new server, I copied all the files from the old PC to the new PC (almost 1.5 million files), everything else was there, all libaries, all settings, all user details etc. When I went to my plex player, all was there and showing as normal. The only thing that differed was when I looked at which users had access, all of them had no access to my libaries. As I said, the only difference between the two PCs was the Windows machine name. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 26, 2024, 7:42am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/4 "2024-04-26T07:42:07Z")
> [@MartynK](#): > > … Icopied all the files from the old PC to the new PC Also all the registry entries mentioned in the migration guide? ---
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 26, 2024, 8:21am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/5 "2024-04-26T08:21:38Z")
Yep, also all the registry entries. (To be honest, this is not my first migration). I used these instructions last time without issue, that’s why I find this very odd. ---
**Author:** ![nickewi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nickewi/32/18835_2.png) [@nickewi](https://forums.plex.tv/u/nickewi)\ **Post date:** [April 28, 2024, 3:04pm UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/6 "2024-04-28T15:04:49Z")
> **[How to Move the Plex Data Directory in Windows](https://www.plexopedia.com/plex-media-server/windows/move-plex-data-directory-windows/)** > > Do you need to move the Plex data directory in Windows? Follow the steps outlined below to move the Plex data directory to a new location. This helped me when I had to restore my computer and pointed it to the folder I had the PLEX MEDIA SERVER data in. ---
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 29, 2024, 2:24am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/7 "2024-04-29T02:24:43Z")
Yes, moving the data was not an issue and everything worked, the users got migrated, just lost their library permissions. ---
**Author:** ![agentrudy\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@agentrudy\_gmail\_com](https://forums.plex.tv/u/agentrudy_gmail_com)\ **Post date:** [April 29, 2024, 3:08am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/8 "2024-04-29T03:08:07Z")
Are you using the same version of Windows? Is file sharing enabled in Windows? If you go to the network settings, does it show public or private? ---
**Author:** ![agentrudy\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@agentrudy\_gmail\_com](https://forums.plex.tv/u/agentrudy_gmail_com)\ **Post date:** [April 29, 2024, 3:09am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/9 "2024-04-29T03:09:06Z")
Also, did you re apply permissions to the folder where files are for your media server? ---
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 29, 2024, 3:32am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/10 "2024-04-29T03:32:23Z")
Yes everything is the same, the physical media has not moved locations and I always use mapped drives, this way if I do move the media location Plex does not need to know as all I do is change the drive mapping. When I am talking data here, its the local PC info, like metadata, database etc. ---
**Author:** ![MartynK](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@MartynK](https://forums.plex.tv/u/MartynK)\ **Post date:** [April 29, 2024, 3:33am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/11 "2024-04-29T03:33:13Z")
Yes because everything worked. It managed to load everything, even the users, so I am guessing this issue is within the Plex server and its reading of the database. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 28, 2024, 3:34am UTC](https://forums.plex.tv/t/lost-shared-user-access-after-migration/876052/12 "2024-07-28T03:34:10Z")
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