# Mac Media Server Installation problem **URL:** \ **Category:** General Discussions\ **Created:** [December 13, 2017, 8:41pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519 "2017-12-13T20:41:08Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 13, 2017, 8:41pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/1 "2017-12-13T20:41:08Z")
First time installation of Plex Media Server on a Mac Mini (Late 2014 HighSierra 10.13.2. 8gig RAM, i5, lots of free space), totally new, never setup before. Downloaded Plex Media Server ver 1.10.1.4602-F54242B6B from the [app.plex.tv](http://app.plex.tv) console. After downloading, I start the Plex Media Server from the Download directory, after a “verifying the app” box flashed by, and clicking “Open” box after a warning about downloading from the internet, nothing happens after. I try to open the app again, nothing happens. Restarted and tried several time, same result, then removed all directories, download again and same result. Any help would be great. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 13, 2017, 8:57pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/2 "2017-12-13T20:57:10Z")
do you see the Plex icon in menu bar? is it creating a `plex media server.log` at all? it might have info on what stopped it from starting up ---
**Author:** ![lr1950](https://avatars.discourse-cdn.com/v4/letter/l/48db29/32.png) [@lr1950](https://forums.plex.tv/u/lr1950)\ **Post date:** [December 13, 2017, 10:51pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/3 "2017-12-13T22:51:46Z")
try seeing if Plex is running in the background in Activity Monitor and Force Close it. Then try reopening the app again without having to restart the whole system. ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 14, 2017, 12:28am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/4 "2017-12-14T00:28:02Z")
Thanks BW and Ir, here’s what I see: 1. BigWheel - The icon in the menu bar appeared for a second or two and then disappeared. I could not find any logs, the only directory I found was ~Library/Application Support/Plex Media Server, the following were missing: ~/Library/Caches/PlexMediaServer/ ~/Library/Logs/Plex Media Server/ ~/Library/Preferences/com.plexapp.plexmediaserver.plist Maybe that tells you something?? 1. Ir1950 - I did check the Activity Monitor and couldn’t see anything running with or near the name “Plex”? Thanks ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 14, 2017, 12:45am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/5 "2017-12-14T00:45:05Z")
In System preferences\>Security & Privacy do you have “Allow app downloaded from” set to `App store and Identified Developers`? ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 14, 2017, 1:08am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/6 "2017-12-14T01:08:25Z")
BigWheel - Yes, I just checked, that setting set to Allow app downloaded from: App store and Identified Developers FYI - FileVault and Firewall are both ON ---
**Author:** ![lr1950](https://avatars.discourse-cdn.com/v4/letter/l/48db29/32.png) [@lr1950](https://forums.plex.tv/u/lr1950)\ **Post date:** [December 14, 2017, 4:09am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/7 "2017-12-14T04:09:02Z")
@BigWheel - would there be a way for you to pass along a download link to build 4561 instead of the newly released build 4602 @“wch2882@gmail.com”. It sounds like Plex is not initiating its startup process and not creating the proper directories. When you click on the Plex Server icon for the first time, it should create the folder structure and open your default browser with a welcome/setup screen with a local address [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) in your url address bar. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 14, 2017, 4:45am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/8 "2017-12-14T04:45:18Z")
i can’t sorry. if the server is not starting up and immediately closing it won’t create the directories. the directories not being there are not the cause of it not starting up . I just installed 4602 on a machine that never had PMS installed and it launches fine. Are there any crash logs for PMS in either of these directories? ~/Library/Logs/CrashReporter/ ~/Library/Logs/DiagnosticReports/ ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 15, 2017, 1:48am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/9 "2017-12-15T01:48:55Z")
BigWheel - Those directories are not there, but there is ~Library/Plex Media Server/Crash Reports… with a file named: C4BAD40A-F35C-490C-B892-721AFFD0145C.dmp File attached, renamed from .dmp to .txt to attach, hopefully it helps ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 15, 2017, 2:36am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/10 "2017-12-15T02:36:44Z")
i missed that you are launching it from the downloads folder. can you move it to the Applications folder ( don’t just click the box that asks if you want to move it ) if it still does not launch from Applications please open terminal and type in these two commands ``` cd /Applications ./Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server ``` is the second one fails it may have a more telling error ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 15, 2017, 3:07am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/11 "2017-12-15T03:07:12Z")
I will try that thanks. Also, one more piece of information, (you reminded me with your question) during the initial install, the dialog box asking you to move the app to the Application folder only appears for a couple of seconds and then is gone/disappears, I never got the chance to pick an option. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 15, 2017, 3:14am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/12 "2017-12-15T03:14:27Z")
just move it manually ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 15, 2017, 4:00am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/13 "2017-12-15T04:00:43Z")
BigWheel - Here are the following steps 1. Restarted Mac Mini 2. Cleaned up / removed old files / emptied Trash 3. Moved App to the Applications folder 4. Attempted to start app from the Application folder - no success, same result as before 5. Ran commands you gave me for Terminal session and received this: ValandBillsMini:~ wch2882$ cd /Applications ValandBillsMini:Applications wch2882$ ./Plex\ Media\ Server.app/Contents/MacOS/Plex\ Media\ Server libc++abi.dylib: terminating with uncaught exception of type boost::filesystem::filesystem\_error: boost::filesystem::create\_directory: Permission denied: “/Users/wch2882/Library/Logs/Plex Media Server” \*\*\*\*\*\* PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: 17A6E265-2CD5-4EA3-AA1C-974F8D458642 ValandBillsMini:Applications wch2882$ Error in command line:the argument for option ‘–serverUuid’ should follow immediately after the equal sign Crash Uploader options (all are required): –directory arg Directory to scan for crash reports –serverUuid arg UUID of the server that crashed –userId arg User that owns this product –platform arg Platform string –url arg URL to upload to –help show help message –version arg Version of the product Attached two files: Both .dmp files renamed to .txt ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 15, 2017, 11:24am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/14 "2017-12-15T11:24:23Z")
uncaught exception of type `boost::filesystem::filesystem_error: boost::filesystem::create_directory: Permission denied: "/Users/wch2882/Library/Logs/Plex Media Server"` Looks like this [http://forums.plex.tv/discussion/comment/1171855/#Comment\_1171855](http://forums.plex.tv/discussion/comment/1171855/#Comment_1171855) In terminal check permissions and ownership for `/Users/wch2882/Library/Logs` ```auto ls -al ~/Library/Logs ``` If it owned by root change it to be your username ```auto sudo chown wch2882 ~/Library/Logs ``` Please first check the permissions / ownership ---
**Author:** ![wch2882\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/w/e274bd/32.png) [@wch2882\_gmail.com](https://forums.plex.tv/u/wch2882_gmail.com)\ **Post date:** [December 15, 2017, 4:09pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/15 "2017-12-15T16:09:44Z")
sa2000 thanks a lot. After I changed the permission to ~/Library/Logs, installation completed, the server console started, scanning started, things appear to be working. Thanks again!! ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 15, 2017, 4:19pm UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/16 "2017-12-15T16:19:16Z")
Excellent I suggest you should check other directories as well, e.g. `~/Library/Caches` ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:16am UTC](https://forums.plex.tv/t/mac-media-server-installation-problem/217519/17 "2020-01-08T00:16:32Z")