# macOS Basic Setup Wizard not showing **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac\ **Created:** [May 4, 2025, 8:17am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771 "2025-05-04T08:17:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![nikken\_a](https://avatars.discourse-cdn.com/v4/letter/n/b4bc9f/32.png) [@nikken\_a](https://forums.plex.tv/u/nikken_a)\ **Post date:** [May 4, 2025, 8:17am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/1 "2025-05-04T08:17:49Z")
I am just created an account using Safari on macOS. Downloaded the Plex Media Server for MacOS v.1.41.6.9685-d301f511a April 9, 2025. Installed the app and launched it, signed in and closed the Safari window as told. But there is not Setup Wizard. How can add media? I cannot find anything in the Settings that allow me to add to point to a source? I’ve tried signing out, deleting the app along side `~/Library/Application Support/Plex`, `~/Library/Cashes/Plex`. Signed in again, but the same. No wizard. How do I do this manually? Server Version#: Version 1.108.1.307-dd5b87aa Player Version#: [ { “type”: “info”, “host”: “”, “userAgent”: “Plex; 1.108.1.307-dd5b87aa; macOS 15.4”, “browser”: { “platformVersion”: “0”, “id”: “unknown”, “name”: “Unknown Browser”, “version”: “0”, “platformID”: “unknown”, “platform”: “Unknown Platform”, “platformModifierKey”: “ctrl” }, “version”: “4.145.1”, “username”: “nikken\_a”, “cloudUrl”: [ { “scheme”: “https”, “address”: “[clients.plex.tv](http://clients.plex.tv)”, “uri”: “[https://clients.plex.tv](https://clients.plex.tv)”, “testState”: “connected”, “isBundled”: false, “isFallback”: false, “relay”: false, “isUntested”: false, “isPending”: false, “isConnected”: true, “isUnauthorized”: false, “isUnavailable”: false, “isFailed”: false, “isAborted”: false, “isLoopback”: false, “isPrivate”: false, “isHttps”: true, “isSecure”: true, “isPlexDirect”: false, “currentTest”: null, “sources”: [ { “id”: “internal” } ] } ] } ] ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2025, 8:21am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/2 "2025-05-04T08:21:14Z")
> [@nikken\_a](#): > > “userAgent”: “Plex; 1.108.1.307-dd5b87aa; macOS 15.4”, For the first setup you need to use the local web app, **not** the desktop app called “Plex for Mac”. First you need to claim your server into your user account. > [@New Server Claiming Requirement for MacOS](https://forums.plex.tv/t/new-server-claiming-requirement-for-macos/816337): > > Starting with Plex Media Server v1.29.2, Plex is changing the default behavior of the server on macOS. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no longer give access to claim the server). We’ve simplified the process of clai… Try also with an alternate browser, as Safari can be capricious at times. ---
**Author:** ![nikken\_a](https://avatars.discourse-cdn.com/v4/letter/n/b4bc9f/32.png) [@nikken\_a](https://forums.plex.tv/u/nikken_a)\ **Post date:** [May 4, 2025, 9:30am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/3 "2025-05-04T09:30:13Z")
> [@OttoKerner](#): > > For the first setup you need to use the local web app, **not** the desktop app called “Plex for Mac”. I don’t know what local web app is, I have tried sign in to app.plex.tv in both Safari and Chrome. Nothing. In “Your Media” I am just told to “Add your media to Plex download Plex Media Server [https://www.plex.tv/media-server-downloads](https://www.plex.tv/media-server-downloads)” which I have done. I have not downloaded or installed Plex for Mac [https://www.plex.tv/media-server-downloads/?cat=plex+desktop&plat=macos#plex-app](https://www.plex.tv/media-server-downloads/?cat=plex+desktop&plat=macos#plex-app) only Plex Media Server for MacOS [https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server](https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server). 💩 ---
**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\ **Post date:** [May 4, 2025, 9:35am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/4 "2025-05-04T09:35:01Z")
At one point under the steps of " How do I claim my server?" in the support document linked to above ([New Server Claiming Requirement for MacOS](https://forums.plex.tv/t/new-server-claiming-requirement-for-macos/816337)) are things failing exactly? ---
**Author:** ![nikken\_a](https://avatars.discourse-cdn.com/v4/letter/n/b4bc9f/32.png) [@nikken\_a](https://forums.plex.tv/u/nikken_a)\ **Post date:** [May 4, 2025, 9:56am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/5 "2025-05-04T09:56:20Z")
> From the macOS menu bar (that’s the menu along the top of the screen), find and click on the Plex Media Server icon. You will be shown a menu of options. Select `Open Plex...`. (This is not a new option, it was already there.) When the server is unclaimed, this action will now open the default web browser and forward you to Plex.tv to sign into your Plex account. Signing into your Plex account in that browser window will then automatically claim your server and link it to that account. I don’t have anything Plex related in my menubar. > For problems and to accommodate headless environments, we have added an alternative claiming method. When Plex Media Server starts up, a file named `Setup Plex.html` will be created in the `~/Library/Application Support/Plex Media Server\` folder. That Setup Plex.html doesn’t exist. ![Skærmbillede 2025-05-04 kl. 11.56.52](https://global.discourse-cdn.com/plex/original/4X/b/0/1/b016a3180cfca2de0b943fd09a94884e0cd3e3aa.jpeg) > ## What if I still don’t want to claim my server? > > If you really, really, really don’t want to claim your server, you can remove this requirement for now. (It’s possible this exception may go away in the future, though.) This is done by adding an advanced server setting. See the [Advanced, Hidden Server Settings article](https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/)for more information about these types of settings. > > - **Parameter** : enableLocalSecurity > - **Type** : True / False > - **Description** : Server must be claimed. > > You will want to add this `enableLocalSecurity` parameter with a value of `False` using the macOS “Terminal” application to run the following command: > > ```auto > defaults write com.plexapp.plexmediaserver enableLocalSecurity -bool false > > ``` I have not tried this, turning off security settings for an onboarding step seems crazy. And I have tried Accessing Plex Web App Directly in the Browser with `http://localhost:32400/web` and `192.168.0.166:32400/web`. Nothing. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2025, 10:02am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/6 "2025-05-04T10:02:10Z")
Did you actually download and install Plex Media _Server_ and not just “Plex for Mac”? ---
**Author:** ![nikken\_a](https://avatars.discourse-cdn.com/v4/letter/n/b4bc9f/32.png) [@nikken\_a](https://forums.plex.tv/u/nikken_a)\ **Post date:** [May 4, 2025, 10:05am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/7 "2025-05-04T10:05:26Z")
I downloaded the file from this url [https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server](https://www.plex.tv/media-server-downloads/?cat=computer&plat=macos#plex-media-server) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2025, 10:13am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/8 "2025-05-04T10:13:48Z")
That looks like the correct one. Stupid question: did you also start the server after installing it? MacOS should have popped up some questions about granting it access to the internet and /or the local network (it requires both). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 2, 2025, 10:14am UTC](https://forums.plex.tv/t/macos-basic-setup-wizard-not-showing/916771/9 "2025-08-02T10:14:45Z")
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