# macOS player doesn't play video on demand

**URL:** <https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664>\
**Category:** Plex Players\
**Tags:** player-mac, video-on-demand\
**Created:** [April 2, 2026, 6:55pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664 "2026-04-02T18:55:58Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![bproffit](https://avatars.discourse-cdn.com/v4/letter/b/e495f1/32.png) [@bproffit](https://forums.plex.tv/u/bproffit)\
**Post date:** [April 2, 2026, 6:55pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/1 "2026-04-02T18:55:58Z")

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Server Version#:1.43.0.10492  
Player Version#:1.112.0.359-0d79a49f  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

UPDATE: Is there any place I can submit an official service request with Plex? If this is the only mechanism, I’m afraid it isn’t working.

UPDATE: Turning off hardware decoding and select refresh rate did not fix this.

UPDATE: Replaced analysis log with desktop log

I see an ad before the movie, but then the screen becomes garbled. The same movie plays great on other devices. This is VOD, not from my local library. SpeedTest is fine, as you would expect since other devices don’t have trouble. Let me know if you need other logs, but the Plex.log:

[Plex.log](https://forums.plex.tv/uploads/short-url/1jY3neFS1xGVdbUA7dqHSxi0Kag.log) (7.4 MB)

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [April 2, 2026, 7:17pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/2 "2026-04-02T19:17:28Z")

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> [@bproffit](#):
>
> Plex Media Scanner Analysis.log

That log is from Plex Media Server analyzing media on your own server.

The Plex Desktop logs should help diagnose the problem with playing VOD.

[Plex Docs](https://support.plex.tv/articles/) → [Window, Mac, Linux Desktop](https://support.plex.tv/articles/categories/player-apps-platforms/windows-mac-desktop/) → [Plex for Windows/Mac/Linux Desktop App Logs](https://support.plex.tv/articles/windows-mac-app-logs/)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [April 2, 2026, 7:22pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/3 "2026-04-02T19:22:17Z")

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Was there a particular movie or show from On Demand you were trying to play? What version of MacOS and on what type of Mac?

I cannot reproduce with few I have tried.

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**Author:** ![avg1joe](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@avg1joe](https://forums.plex.tv/u/avg1joe)\
**Post date:** [April 2, 2026, 7:30pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/4 "2026-04-02T19:30:02Z")

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Sounds like the same issue I reported while using the Windows Desktop app. [Windows Desktop Player Not Playing](https://forums.plex.tv/t/windows-desktop-player-not-playing/936896)

A month ago someone from plex said they are aware of the issue. I’m hoping they will fix it soon.

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**Author:** ![bproffit](https://avatars.discourse-cdn.com/v4/letter/b/e495f1/32.png) [@bproffit](https://forums.plex.tv/u/bproffit)\
**Post date:** [April 2, 2026, 7:42pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/5 "2026-04-02T19:42:10Z")

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This occurs with all movies. This is a Mac M4 Mini running Tahoe 26.3.1.

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**Author:** ![bproffit](https://avatars.discourse-cdn.com/v4/letter/b/e495f1/32.png) [@bproffit](https://forums.plex.tv/u/bproffit)\
**Post date:** [April 2, 2026, 7:42pm UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/6 "2026-04-02T19:42:53Z")

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Updated with the player log. Sorry, and thanks.

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**Author:** ![roobieroo](https://avatars.discourse-cdn.com/v4/letter/r/8c91f0/32.png) [@roobieroo](https://forums.plex.tv/u/roobieroo)\
**Post date:** [April 10, 2026, 12:44am UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/7 "2026-04-10T00:44:04Z")

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Before Sunrise, Fracture and The Hurt Locker are three examples that won’t play.

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [April 10, 2026, 12:54am UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/8 "2026-04-10T00:54:07Z")

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I was told it is an issue with the web version of the desktop player which is still at `Plex Web Version 4.156.0-4946c98` ( you can see this below the player version in settings) due to some build issues with the desktop player the team has been working on. Unfortunately I do not have an ETA for it.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 9, 2026, 12:55am UTC](https://forums.plex.tv/t/macos-player-doesnt-play-video-on-demand/937664/9 "2026-07-09T00:55:06Z")

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