# Managed account subtitles disable **URL:** \ **Category:** General Discussions\ **Created:** [February 11, 2022, 10:27am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839 "2022-02-11T10:27:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 10:27am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/1 "2022-02-11T10:27:13Z")
I have setup a managed account for my daughter, and every time she watches something it has subtitles on by default. I cant find anyway to disable them like the rest of the profiles any ideas how i can do that? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 11, 2022, 10:49am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/2 "2022-02-11T10:49:05Z")
Should be exactly the same as for other users in the audio & subtitle preferences of her account settings (while signed i. With her account) [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 10:51am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/3 "2022-02-11T10:51:40Z")
what should i set here ![image](https://global.discourse-cdn.com/plex/original/4X/8/5/d/85d484be2f53f4375dcb7fe22e9b6f642274cd36.jpeg) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 11, 2022, 10:53am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/4 "2022-02-11T10:53:44Z")
You’re not in her **account** settings, are you? ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 10:55am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/5 "2022-02-11T10:55:15Z")
Yes i am, chose her profile then went to settings ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 11, 2022, 11:01am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/6 "2022-02-11T11:01:07Z")
> [@Andycol](#): > > then went to settings You should instead click on the avatar, and select account ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 11, 2022, 11:09am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/8 "2022-02-11T11:09:43Z")
![image](https://global.discourse-cdn.com/plex/original/4X/6/6/3/66382479c8cc3492b2d4f0a03b5e1ceea0fc7c73.jpeg) ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 11:12am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/9 "2022-02-11T11:12:33Z")
@dane22 mine is already set that way ![image](https://global.discourse-cdn.com/plex/original/4X/d/c/2/dc237287833f9abdb1a946ac6922031bac77ee5d.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 11, 2022, 11:17am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/10 "2022-02-11T11:17:12Z")
Try and remove the checkmark for “Automatically select…” ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 11:26am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/11 "2022-02-11T11:26:10Z")
makes no difference ![image](https://global.discourse-cdn.com/plex/original/4X/6/5/b/65b3f0830092a14244634075c0380ea60f7be0d7.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 11, 2022, 12:35pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/12 "2022-02-11T12:35:18Z")
Hmmm…I actually just went through this, and can concur that the Web Client have issues here So this is what I did In the Web Client, I set the prefs like this: ![image](https://global.discourse-cdn.com/plex/original/4X/a/3/e/a3e7d27ec5cc4aa4f5693bb00490bc4d059470af.jpeg) But sadly, even after logout of the managed account, it didn’t stick, so I also did the following: Downloaded Plex for Windows Ref: [Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More](https://www.plex.tv/media-server-downloads/#plex-app) Using that, I logged in as my managed user, and now the settings was respected, even in the Web Client ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 1:18pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/13 "2022-02-11T13:18:56Z")
hmm i will try on my firetv app and see aswell ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 1:19pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/14 "2022-02-11T13:19:30Z")
so is this a bug i should log? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 11, 2022, 1:21pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/15 "2022-02-11T13:21:40Z")
Nope, digging further myself, cuz could also be as simple as some browser caching If really a bug, I’ll log it 😉 ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 11, 2022, 1:46pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/16 "2022-02-11T13:46:22Z")
Please let me know if it is a bug, as i dont use windows only linux so dont have the desktop app ☹ ---
**Author:** ![Divideby0](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Divideby0](https://forums.plex.tv/u/Divideby0)\ **Post date:** [February 11, 2022, 3:36pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/17 "2022-02-11T15:36:01Z")
I think once you watch / start watching a movie or show, Plex saves the current setup of enabled/disabled subtitles. If you start watching something and a subtitle was enabled, the next time you watch that specific video Plex will select that subtitle regardless of your setting. I’ve run into this when I find out a new movie I got needs Forced subtitles for foreign-only text or speech. The original theatrical release has the text onscreen, but most releases nowadays strip that out (for some bizarre reason) and AT MOST include just full subs, which I never use. Once I notice the lack, I retrieve a Forced-Sub file and add it to the video. On resume, the video does not seem to enable the subtitle automatically, since the last time I viewed it I had no sub selected. Long story short (too late), try out a new file that has subs, to see if Plex is now properly leaving it turned off. If a new file you’ve never watched in the past still plays subs, then it’s something else. ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [February 12, 2022, 5:47pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/18 "2022-02-12T17:47:39Z")
@dane22 did you find if it is a bug? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 16, 2022, 12:28pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/19 "2022-02-16T12:28:13Z")
Just to let you know you are not forgotten 😉 Still digging here ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [March 24, 2022, 2:46pm UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/20 "2022-03-24T14:46:53Z")
@dane22 Have you guys found a solution yet? ---
**Author:** ![Andycol](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/andycol/32/269455_2.png) [@Andycol](https://forums.plex.tv/u/Andycol)\ **Post date:** [May 28, 2022, 9:26am UTC](https://forums.plex.tv/t/managed-account-subtitles-disable/775839/21 "2022-05-28T09:26:41Z")
@dane22 any news on this bug [Next page](https://forums.plex.tv/t/managed-account-subtitles-disable/775839.md?page=2)