# Managed user cant view anything suddenly **URL:** \ **Category:** General Discussions\ **Tags:** server-linux, android-mobile-legacy\ **Created:** [April 1, 2019, 6:46pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622 "2019-04-01T18:46:35Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [April 1, 2019, 6:46pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/1 "2019-04-01T18:46:35Z")
Hi. Lifetime subscriber here. Everything was working fine until now, Plex stopped loading any data for the managed user on Android client. Entering as main user - everything loads instantly. Entering as second managed user - nothing works, as if libraries are empty. Home screen just keeps showing the loading animation. What may be the problem here? [Plex Media Server Logs\_2019-04-01\_19-03-00.zip](https://global.discourse-cdn.com/plex/original/3X/4/3/43fcf8d3fb6a246f33c4213489bbf71387987fb7.zip) (6.5 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 2, 2019, 9:46pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/2 "2019-04-02T21:46:42Z")
Please provide the logs from the app after switching to a managed user. ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [April 3, 2019, 8:09pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/3 "2019-04-03T20:09:26Z")
Logs posted in the first post include switching between users. Pishma is the managed user. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [April 3, 2019, 8:14pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/4 "2019-04-03T20:14:36Z")
That is the server logs. Asking for the Android player app logs ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [April 4, 2019, 3:03pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/5 "2019-04-04T15:03:56Z")
As a matter of fact same issue persisted on web client as well. Unfortunately I can’t get logs anymore. I’m done with trying to use managed users, nothing but issues and limitations. Switched to a separate user. Works fine like that. Main downside is that with this approach we have to pay for each android client to unlock all features. That’s after I payed for lifetime subscription, then for each android client. I loved plex and always advertised it to everyone, and I was even willing to support and pay for it, but starting to think about giving Jellyfish a try. Especially after getting a comment that my i7 2600k is ‘vintage’ and not fit for Plex from one of Plex staff members, telling me that my CPU was causing issues with Plex, when in the end it was some permission problems and database corruption. That’s after it handled 2-3 plex streams (one of them with transcoding) + motioneye surveilance + ~10 other services in docker and lxc and VMs without even hitting 100% load. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 4, 2019, 5:25pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/6 "2019-04-04T17:25:41Z")
> [@Nixellion](#): > > Main downside is that with this approach we have to pay for each android client to unlock all features. No need. You can still add regular Plex users to your Plex Home and they also get that benefit to unlock the app. ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [April 4, 2019, 9:24pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/7 "2019-04-04T21:24:31Z")
How can they unlock the app without paying for it? I did not see such option presented when they were added. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [April 4, 2019, 9:25pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/8 "2019-04-04T21:25:40Z")
They just need to log in and it’s automatic as long as they stay part of your Plex Home. If they leave Plex Home, or it gets disabled because you let your PP expire, then the app goes back to being unactivated. ---
**Author:** ![Nixellion](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nixellion/32/99637_2.png) [@Nixellion](https://forums.plex.tv/u/Nixellion)\ **Post date:** [April 4, 2019, 9:46pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/9 "2019-04-04T21:46:39Z")
I see. Well, maybe they did not accept the invitation prior to going to the app, I’ll test it next time I need to add another client device to Plex Home. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 3, 2019, 9:46pm UTC](https://forums.plex.tv/t/managed-user-cant-view-anything-suddenly/394622/10 "2019-07-03T21:46:41Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.