# Managed Users Other Videos Not Working **URL:** \ **Category:** General Discussions\ **Tags:** managed-accounts\ **Created:** [February 22, 2019, 9:20am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177 "2019-02-22T09:20:48Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mkeach21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mkeach21/32/103569_2.png) [@mkeach21](https://forums.plex.tv/u/mkeach21)\ **Post date:** [February 22, 2019, 9:20am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/1 "2019-02-22T09:20:48Z")
Recently I completed a Plex server update, and now I’m no longer able to access Other Video libraries within my Managed User account (one for my kids). The created libraries show up but it says there is “no content” (Mobile App), or “There are no items in this folder” (computer). The Movies and TV Shows libraries still work perfectly, and all content still shows up on my parent account. Can someone please tell me what happened to the Managed Users account and why Other Videos content is missing??? **Parent Account** ![image](https://global.discourse-cdn.com/plex/original/3X/1/e/1e19108c4ddf31288e3348149d5d09feadf8f613.jpeg) **Kids (Managed User) Account** ![image](https://global.discourse-cdn.com/plex/original/3X/5/3/538ef5c4660c46bb714b6d2f153141ae4debda50.jpeg) **All Libraries I’ve shared are showing** ![image](https://global.discourse-cdn.com/plex/original/3X/d/a/da24af937c59d4c29dd4d21f9606facd07c0b396.png) \>\> ![image](https://global.discourse-cdn.com/plex/original/3X/8/0/80a51ab44438646a7b22a87469f5a06259b5265e.jpeg) **_Content is just missing._** **NOTE:** I haven’t been able to confirm yet if the issue is occurring with Shared Users (out of home). ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 22, 2019, 9:33am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/2 "2019-02-22T09:33:04Z")
In your second screenshot, change to the Restrictions tab. Which labels are listed under Movies? Do any of the Other Videos have any of those labels applied to them? ---
**Author:** ![mkeach21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mkeach21/32/103569_2.png) [@mkeach21](https://forums.plex.tv/u/mkeach21)\ **Post date:** [February 22, 2019, 9:58am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/3 "2019-02-22T09:58:21Z")
No labels are listed under Movies - I only have Rating restrictions applied. There’s also no section in Restrictions for “Other Videos.” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 22, 2019, 10:26am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/4 "2019-02-22T10:26:08Z")
> [@mkeach21](#): > > There’s also no section in Restrictions for “Other Videos.” “Other Videos” are Movies, really. The only difference is the metadata agent. > [@mkeach21](#): > > I only have Rating restrictions applied So which ratings did you specify? And does any of your Other Videos have one of those ratings applied? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 22, 2019, 10:32am UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/5 "2019-02-22T10:32:49Z")
Try adding the age rating `None` to your managed user(s). But careful, this then whitelists all movies with no content in the ‘age rating’ field. (`None` is different from `NR`, btw.) ---
**Author:** ![mkeach21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mkeach21/32/103569_2.png) [@mkeach21](https://forums.plex.tv/u/mkeach21)\ **Post date:** [February 22, 2019, 3:52pm UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/6 "2019-02-22T15:52:57Z")
That worked! However, I cannot view by Collections, only All Movies. When using Collections it says “no content” still. Do you know how to fix that? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 22, 2019, 5:44pm UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/7 "2019-02-22T17:44:17Z")
Check the age ratings of the collections themselves. ---
**Author:** ![mkeach21](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mkeach21/32/103569_2.png) [@mkeach21](https://forums.plex.tv/u/mkeach21)\ **Post date:** [February 22, 2019, 8:29pm UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/8 "2019-02-22T20:29:25Z")
Sorry, I misspoke. I said Collections but meant Folders. See below images. The Kids managed user account does not have an option to navigate through folders. **Parent Account** ![folders](https://global.discourse-cdn.com/plex/original/3X/d/1/d198b8ecdccc2d91d042db63b37c4daeaf18fc3b.png) **Kids Account** ![no%20folders](https://global.discourse-cdn.com/plex/original/3X/4/d/4dded0756d024fb4408622c9378617fe58b97948.png) Thanks! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 22, 2019, 8:54pm UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/9 "2019-02-22T20:54:09Z")
I am told this is intentional, if the user has restrictions set. Even though the kid might not be able to see the _contents_ of certain folders, he is able to read the _folder names_. Now imagine some folder bearing the name `p*rn` or something along those lines. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 23, 2019, 8:54pm UTC](https://forums.plex.tv/t/managed-users-other-videos-not-working/379177/10 "2019-05-23T20:54:11Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.