# Managed users seems gone. Cannot use them

**URL:** <https://forums.plex.tv/t/managed-users-seems-gone-cannot-use-them/605410>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [June 20, 2020, 12:43am UTC](https://forums.plex.tv/t/managed-users-seems-gone-cannot-use-them/605410 "2020-06-20T00:43:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![westerp](https://avatars.discourse-cdn.com/v4/letter/w/cab0a1/32.png) [@westerp](https://forums.plex.tv/u/westerp)\
**Post date:** [June 20, 2020, 12:43am UTC](https://forums.plex.tv/t/managed-users-seems-gone-cannot-use-them/605410/1 "2020-06-20T00:43:31Z")

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Server Version#: 1.19.4.2935-79e214ead  
Player Version#:

As a part of troubleshooting I upgraded from 1.19.4.2902-69560ce1e (amd64/deb)

So my user (westerp) is only used to manage so in practice when I login to that I haven’t seen any of my media because I never use that user. My family has their own managed users and I am using one of those as well. It seems these are gone somwhow and if I choose them it takes a lot of time and suddenly it tells my my media is gone. When logged in as westerp I can see my media. status.plex.tv seems to be ok but I feel like there is an outage somewhere.

It does this all the time now:

```auto
Jun 20, 2020 02:37:03.292 [0x7fe94f116700] DEBUG - Auth: authenticated user 1 as westerp
Jun 20, 2020 02:37:03.292 [0x7fe94c911700] DEBUG - Request: [[::1]:34340 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (westerp)
Jun 20, 2020 02:37:03.292 [0x7fe94c911700] DEBUG - Content-Length is -1 (of total: -1).
Jun 20, 2020 02:37:23.293 [0x7fe94f116700] DEBUG - Completed: [[::1]:34340] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP 20000ms 5 bytes (pipelined: 9)
Jun 20, 2020 02:37:23.322 [0x7fe94e915700] DEBUG - Auth: authenticated user 1 as westerp
Jun 20, 2020 02:37:23.322 [0x7fe94c911700] DEBUG - Request: [[::1]:34340 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP Signed-in Token (westerp)
Jun 20, 2020 02:37:23.322 [0x7fe94c911700] DEBUG - Content-Length is -1 (of total: -1).

```

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<div class="post-metadata">

**Author:** ![westerp](https://avatars.discourse-cdn.com/v4/letter/w/cab0a1/32.png) [@westerp](https://forums.plex.tv/u/westerp)\
**Post date:** [June 21, 2020, 9:27pm UTC](https://forums.plex.tv/t/managed-users-seems-gone-cannot-use-them/605410/2 "2020-06-21T21:27:31Z")

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This seemed to resolve itself after a couple of hours, but status.plex.tv does not have any indication that something was not working and I know I had internet connectivity. I see the same line sin the log except I have a much higher user id. It is no longer 1.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 19, 2020, 9:27pm UTC](https://forums.plex.tv/t/managed-users-seems-gone-cannot-use-them/605410/3 "2020-09-19T21:27:33Z")

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