# MasterClass metadata

**URL:** <https://forums.plex.tv/t/masterclass-metadata/860342>\
**Category:** Plex Media Server\
**Tags:** server-windows, metadata\
**Created:** [November 22, 2023, 2:36pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342 "2023-11-22T14:36:54Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 22, 2023, 2:36pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/1 "2023-11-22T14:36:54Z")

</div>

After a ton of attempts and digging I’ve not found conclusive evidence that anyone has successfully been able to get Plex to pull the TVDB episode metadata for MasterClass. I’ve tried filebot naming for Plex (using airdate). Moving MasterClass into its own folder, using filebot a dozen different ways to name things in a way that will make it happy.  
I think if you manually match the show on Plex and it in fact, grabs the titles of the season it would then grab the episode names. It does this so well on everything else, so what’s the disconnect for MasterClass?  
I’ve seen this is an issue for many users so my only conclusion is that it’s a bug and one more post is needed so there might be some added attention on the development side.

Has anyone successfully added masterclass completely to their plex environment?

Server Version#: 1.32.7.7621  
Player Version#: 4.119.1  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 22, 2023, 2:46pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/2 "2023-11-22T14:46:03Z")

</div>

Are you talking about this show? [MasterClass - TheTVDB.com](https://thetvdb.com/series/masterclass#seasons)  
If so, the key elements are

1. follow the [recommended naming scheme](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) _very_ closely
2. add the TVDB ID number to the folder name
3. set the Episode Ordering of this show in Plex to “TheTVDB (Aired)”

```auto
/TV shows <-- Plex library pointed to this folder
   /MasterClass {tvdb-362158}
      /Season 01 [James Patterson Teaches Writing]
         MasterClass - s01e01 - Introduction.mp4
         MasterClass - s01e02 - Passion Habit.mp4
         MasterClass - s01e03 - Raw Ideas.mp4
         ...
      /Season 02 [Usher Teaches The Art of Performance]
         MasterClass - s02e01 - Introduction.mp4
         MasterClass - s02e02 - Getting Started.mp4
         MasterClass - s02e03 - Gathering Inspiration.mp4
         ...
      ...

```

The reason that the season titles are in square brackets is so that they don’t confuse the matching algorithm of Plex.  
Plex will not fetch any metadata from the file and folder names anyway. They serve only to provide matching hints.

After your previous naming experiments, it might be necessary to perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064), to clear any mismatches associated with the files from your server database.

* * *

There is another show named Masterclass: [Masterclass (TV Series 2010-2014) — The Movie Database (TMDB)](https://www.themoviedb.org/tv/47075-masterclass)  
In which case the folder name changes to this:

```auto
/TV shows <-- Plex library pointed to this folder
   /Masterclass {tmdb-47075}

```

And the Episode Ordering needs to be set to “The Movie Database (Aired)”.

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 22, 2023, 3:21pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/3 "2023-11-22T15:21:42Z")

</div>

The only thing I can see that I haven’t tried from your example is to add the brackets. I will try that and see if it helps.

The problem still remains that this particular “show” has issues that others do not. This is the first one that I’ve had problems like this.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 22, 2023, 3:23pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/4 "2023-11-22T15:23:25Z")

</div>

“Episode Ordering”  
“[Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)”  
these two are very important and need to be set/performed correctly, or you won’t get the results that you’re after.

After changing the Episode Ordering, you might want to perform Refresh Metadata for the complete show.

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 22, 2023, 6:06pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/5 "2023-11-22T18:06:15Z")

</div>

This doesn’t seem to work. In fact I have less metadata now

 ![image](https://global.discourse-cdn.com/plex/original/4X/5/a/f/5afbb6fa75b224a7971c86b75214241d6d60e41a.png)  
 ![image](https://global.discourse-cdn.com/plex/original/4X/7/2/b/72b6345cd4cea5a7521425ea7a104cff99365f51.jpeg)

---

<div class="post-metadata">

**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [November 22, 2023, 7:37pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/6 "2023-11-22T19:37:54Z")

</div>

This gets a match without any problems when using the TVDB show order

MasterClass (2014)  
Season 42  
MasterClass.S42E01.Introduction  
MasterClass.S42E02.Developing Your Creative Voice

![Screenshot (1998)](https://global.discourse-cdn.com/plex/original/4X/3/a/8/3a8577ad3ef0c9a1636425527e044edb8f5c864b.png)

I think you are still using the TMDB show order (I get the same results as you when doing this)  
Click the pencil on the show poster and go to advanced  
 ![EPISODE ORDERING](https://global.discourse-cdn.com/plex/original/4X/5/7/8/5783eedb9b7168a7319af487a958d8051f4f0582.png)

Refresh the metadata for the show if it doesn’t happen automatically

---

<div class="post-metadata">

**Author:** ![Jonathan42](https://avatars.discourse-cdn.com/v4/letter/j/b487fb/32.png) [@Jonathan42](https://forums.plex.tv/u/Jonathan42)\
**Post date:** [November 23, 2023, 4:41am UTC](https://forums.plex.tv/t/masterclass-metadata/860342/7 "2023-11-23T04:41:38Z")

</div>

> [@OttoKerner](#):
>
> d folder names anyway. They serve only to provide matching hints.
> 
> After your previous naming experiments, it might be necessary to perf

I was attempting to index all the classes in a library but it would put multiple classes into one TV episode so I could not separate them into their own “shows”.

Should I use the library for TV or for movies or music etc since the TV library was mixing multiple authors into one episode?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 23, 2023, 9:55am UTC](https://forums.plex.tv/t/masterclass-metadata/860342/8 "2023-11-23T09:55:34Z")

</div>

> [@Jonathan42](#):
>
> was attempting to index all the classes in a library but it would put multiple classes into one TV episode

This condition should clear after a properly executed [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064).  
If it doesn’t, then you might have introduced additional folder levels, or have pointed the library directly at this one show. Either is bad and won’t work.  
Please post the first ~20 lines of the [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) XML from one of the episodes – as they currently are.

Then take a look into the properties of your library and note down which folder is appearing currently on the tab “Add Folders”.

Please do also verify that all the video files are valid and working when played in a regular video player app.

---

<div class="post-metadata">

**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [November 23, 2023, 4:38pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/9 "2023-11-23T16:38:43Z")

</div>

Using the standard Plex naming schema, the TVDB episode ordering, and season names, I created 50 seasons of the show. That season works for me:

 ![Untitled](https://global.discourse-cdn.com/plex/original/4X/2/2/9/2298759d2dfc61827124f88cfd72d5a618d8c1d5.jpeg)

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 23, 2023, 5:42pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/10 "2023-11-23T17:42:04Z")

</div>

This got me much closer. Thank you. The title of the season isn’t loading, however. What did you use to name your files. Filebot keeps putting an x in the episode format and I can’t seem to get it to stop.

 ![image](https://global.discourse-cdn.com/plex/original/4X/9/e/3/9e3b1ea45c4d074a226dafe27bc52b3651d886ad.jpeg)

 ![image](https://global.discourse-cdn.com/plex/original/4X/e/f/5/ef55488eb3ab042069393592b68d6664ace641b9.png)

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 23, 2023, 5:56pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/11 "2023-11-23T17:56:23Z")

</div>

Are you using anything for bulk file naming? I’m still having trouble with the subtitle of the season.

---

<div class="post-metadata">

**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [November 23, 2023, 5:57pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/12 "2023-11-23T17:57:00Z")

</div>

I use this but keep in mind it pulls the show order directly from TVDB

[https://www.tweaking4all.com/home-theatre/rename-my-tv-series-v2/](https://www.tweaking4all.com/home-theatre/rename-my-tv-series-v2/)

If the default show order for your library is set to use TMDB some TV shows won’t have the correct order and they’ll have wrong or missing metadata

Most show orders between the two sources are identical but there’s enough that are different that it’ll become an issue

I don’t use filebot but I’m sure someone can tell you how to change the naming format

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 23, 2023, 5:58pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/13 "2023-11-23T17:58:17Z")

</div>

I’ll check this out.

---

<div class="post-metadata">

**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [November 23, 2023, 6:00pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/14 "2023-11-23T18:00:23Z")

</div>

If you right click the files in the left window you get a place to edit the format

They give you examples but this is the full key. You need the s01e01 format for everything or it’ll be a problem

[https://www.filebot.net/naming.html](https://www.filebot.net/naming.html)

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 23, 2023, 6:25pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/15 "2023-11-23T18:25:09Z")

</div>

Any idea why the subtitle metadata won’t pull? I feel like im getting closer, but still perplexed why this particular batch of media has issues while others work seamlessly.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 23, 2023, 6:27pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/16 "2023-11-23T18:27:22Z")

</div>

> [@coffii\_howz](#):
>
> Any idea why the subtitle metadata won’t pull?

What exactly do you mean by that?  
Are you expecting Plex to fetch suitable subtitles from somewhere? It can’t do that.

Or is this about recognizing externally stored subtitles?

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [November 23, 2023, 6:44pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/17 "2023-11-23T18:44:10Z")

</div>

The subtitle not subtitles.  
example :  
Season (number)  
subtitle  
Maybe saying the season title is more clear.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 23, 2023, 7:15pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/18 "2023-11-23T19:15:06Z")

</div>

I think season titles are currently only fetched from TheMovieDB. And since this show doesn’t exist on this website, Plex won’t fetch season titles for it.

---

<div class="post-metadata">

**Author:** ![coffii\_howz](https://avatars.discourse-cdn.com/v4/letter/c/53a042/32.png) [@coffii\_howz](https://forums.plex.tv/u/coffii_howz)\
**Post date:** [December 1, 2023, 3:32pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/19 "2023-12-01T15:32:58Z")

</div>

seems like a flaw if this particular show is so manual.

Thank you for all the advice, I did get a lot further than before. Screenshots helped a bunch.

---

<div class="post-metadata">

**Author:** ![Jonathan42](https://avatars.discourse-cdn.com/v4/letter/j/b487fb/32.png) [@Jonathan42](https://forums.plex.tv/u/Jonathan42)\
**Post date:** [December 7, 2023, 11:30pm UTC](https://forums.plex.tv/t/masterclass-metadata/860342/20 "2023-12-07T23:30:40Z")

</div>

> [@coffii\_howz](#):
>
> I did get a lot further th

I’ll get you the info I’ve got but wanted to ask if Coffii installed subzero and if so, do you have subs downloaded for these episodes? I’d be guessing it’s gonna need a manual download.

[Next page](https://forums.plex.tv/t/masterclass-metadata/860342.md?page=2)