# Match Failures **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [February 11, 2020, 7:51pm UTC](https://forums.plex.tv/t/match-failures/541033 "2020-02-11T19:51:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 11, 2020, 7:51pm UTC](https://forums.plex.tv/t/match-failures/541033/1 "2020-02-11T19:51:28Z")
Server Version#: The Latest - otherwise take a hike. Player Version#: The Latest - tell us if we ask. If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) TURN OFF VERBOSE - TURN ON DEBUG - and wait until asked. No Snippets. Period. TV Shows AND Movies - Pile 'em on. Here’s the first one - This is a False Alarm: > [@Fix match using TMDB or IMDB ID number](https://forums.plex.tv/t/fix-match-using-tmdb-or-imdb-id-number/540072/12): > > Okay, I have a couple more that aren’t matching from TMDB and they’re movies, [48977](https://www.themoviedb.org/movie/48977-monty-python-s-flying-circus-terry-gilliam-s-personal-best?language=en-US) & [48978](https://www.themoviedb.org/movie/48978-monty-python-s-flying-circus-terry-jones-personal-best?language=en-US). I’m putting these numbers in the title field, with and without the year and still getting nothing for results. [image] [image] Any thoughts on what I’m doing wrong here or why it’s not working? A proper file name - worked as expected: ```auto A Movie Library\ Monty Python's Flying Circus - Terry Gilliam's Personal Best (2006).mp4 ``` ![TG's Personal Best](https://global.discourse-cdn.com/plex/original/3X/c/5/c5a171fda2f009f4bfbb6d95f0a2a9de939afc01.jpeg) Note: IF you’re not using a ‘pristine’ file name and structure - you can’t participate in this thread. If you do participate in this thread - you are REQUIRED to post your exact file name and structure via a screen shot. Thx ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [February 13, 2020, 6:17pm UTC](https://forums.plex.tv/t/match-failures/541033/2 "2020-02-13T18:17:59Z")
server 1.18.6.2368 client plex web 4.24.1 Not sure if these are the examples desired, plex automatically matching them failed. fix match does list the show * * * plex fails to automatch `/data/media/TV/Katy Keene (2020)/Season 01/Katy Keene (2020) - s01e01 - Chapter One - Once Upon a Time in New York [h264 EAC3 5.1].mkv` ![image](https://global.discourse-cdn.com/plex/original/3X/b/4/b4fa3cdb2a885bad2749b39e9cee8d0976c58710.jpeg) fix match _does_ find the show ![image](https://global.discourse-cdn.com/plex/original/3X/4/6/46ab69eff6ed4d5f644f2caa89f0345adeb955c1.png) * * * failed to automatch `/data/media/TV/Locke & Key (2020)/Season 01/Locke & Key (2020) - s01e01 - Welcome to Matheson [x264 EAC3 5.1].mkv` ![image](https://global.discourse-cdn.com/plex/original/3X/3/b/3b560d732ff8ab46ab71147a6fdf68ff0fda728a.jpeg) fix match _does_ list show ![image](https://global.discourse-cdn.com/plex/original/3X/d/8/d8bbdb0f20012ac0c0c82623f425ed0cf073b0e7.png) ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 13, 2020, 6:26pm UTC](https://forums.plex.tv/t/match-failures/541033/3 "2020-02-13T18:26:56Z")
> [@TeknoJunky](#): > > Katy Keene (2020) - s01e01 - Chapter One - Once Upon a Time in New York [h264 EAC3 5.1] Using the bare bones name: ```auto A TV Show Library\ ....Katy Keene\ ........Season 01\ ...........Katy Keene - S01E01.mp4 ``` A Natural Match is instant. This may, or may not contribute to ‘the bug’, but is a data point of sorts. The (YEAR) field when not present in the name at TVDB fails most of the time at my house. ![KatyKeene Test](https://global.discourse-cdn.com/plex/original/3X/f/b/fbdb696885861fe5cd703d9bcf322c654622ccf3.jpeg) ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [February 13, 2020, 6:32pm UTC](https://forums.plex.tv/t/match-failures/541033/4 "2020-02-13T18:32:26Z")
@bigwheel would you be able to confirm/reproduce the above findings on your test library ? ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 13, 2020, 6:35pm UTC](https://forums.plex.tv/t/match-failures/541033/5 "2020-02-13T18:35:51Z")
Perhaps when testing - and maybe if a Plex Dance is employed - I really am suspect of those 3 dashes. Yes I know how it’s supposed to work, but if you remove that 3rd dash and it does work with the (YEAR) field - another data point I suppose. Hold off - I’l try it myself. Mine are test files. ```auto A TV Show Library\ .......Katy Keene (2020)\ ..........Season 01\ .............Katy Keene (2020) - S01E01 - Chapter One Once Upon a Time in New York.mp4 ``` Enjoyed no natural match - no match at all - but was in the list. Stand by… ```auto A TV Show Library\ .......Katy Keene\ .............Season 01\ ................Katy Keene - S01E01 - Chapter One - Once Upon a Time in New York.mp4 ``` Enjoys a Natural Match - instantly. I’m no longer suspect of dash #3…lol - but an unecessary (YEAR) field blows the mission. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 13, 2020, 7:37pm UTC](https://forums.plex.tv/t/match-failures/541033/6 "2020-02-13T19:37:47Z")
yep that katy keene (2020) fails for me too. I can’t see why yet. thanks for finding an example of one that does this. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [February 13, 2020, 8:01pm UTC](https://forums.plex.tv/t/match-failures/541033/7 "2020-02-13T20:01:14Z")
> [@JuiceWSA](#): > > I’m no longer suspect of dash #3 as far as I am aware, plex essentially ignores anything after the s##e##, the dash and any episode title is irrelevant as far as plex matching metadata. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [February 13, 2020, 10:51pm UTC](https://forums.plex.tv/t/match-failures/541033/8 "2020-02-13T22:51:57Z")
edit: before this, server was updated to 1.18.7.2415 another example for me `/data/media/TV/Expedition X (2020)/Season 01/Expedition X (2020) - s01e01 - TBA [x264 AAC 2.0].mkv` ![image](https://global.discourse-cdn.com/plex/original/3X/4/c/4ccc1c9e313bc2770b676c43185ef348c66cbab5.jpeg) ![image](https://global.discourse-cdn.com/plex/original/3X/d/3/d340de3de85a54fb63b45ab8ea19c2b5442a3bd6.png) > [@Plex won't add New TV show - shows up then vanishes!](https://forums.plex.tv/t/plex-wont-add-new-tv-show-shows-up-then-vanishes/541971): > > Server Version#: 1.18.6.2368 Player Version#: Help All working good until yesterday, added Expedition X using recommended naming convention, then Scan Library Files, the show popped up for a moment then just vanished, tried all the usual tips and tricks but no joy. File structure as below : Expedition X \*\* - Series 01\*\* \*\* - Expedition X - 1x01 - Mothman Phenomenon.mkv\*\* I also checked the database and the show is listed: êf1413612d69077d8c2ef1ebdd5ad5e06b62526f43e013665088def… ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 13, 2020, 10:56pm UTC](https://forums.plex.tv/t/match-failures/541033/9 "2020-02-13T22:56:17Z")
and the standard follow-up: ```auto A TV Show Library/ ......Expedition X/ ..........Season 01/ ..............Expedition X - s01e01.mkv ``` Matches instantly. In Winders. @BigWheel ? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 13, 2020, 11:39pm UTC](https://forums.plex.tv/t/match-failures/541033/10 "2020-02-13T23:39:43Z")
Thanks. I don’t need more examples of the issue with the year causing issues. I have enough to make a report about it. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 13, 2020, 11:44pm UTC](https://forums.plex.tv/t/match-failures/541033/11 "2020-02-13T23:44:50Z")
A’ight… just think of us as External Logistics as we continue to create data…lol We haven’t even gotten to what happens when a (YEAR) field _IS_ in the name. Coming soon - I imagine… ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 19, 2020, 10:08pm UTC](https://forums.plex.tv/t/match-failures/541033/12 "2020-02-19T22:08:41Z")
I’m in a slump. I keep adding stuff and it keeps working. Oh, no. lol ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [February 28, 2020, 5:49pm UTC](https://forums.plex.tv/t/match-failures/541033/13 "2020-02-28T17:49:10Z")
Here’s an odd Bird: > [@Confused matching after manual match](https://forums.plex.tv/t/confused-matching-after-manual-match/548694/3): > > A TV Show Library\ ......Miss Marple\ ..........Season 01\ .............Miss Marple - S01E01.mp4 [Natural Match-1] A TV Show Library\ ....Agatha Christie's Marple\ .......Season 01\ ..........Agatha Christie's Marple - S01E01.mp4 [Natural Match-2] Note: That worked instantly for two separate shows - however - Plex doesn’t know exactly which one to go to when you select one from the web app. That might change after a deep analysis (or Voodoo Chant). I always try the exact names and structu… I get a match with pristine names, but Plex can’t make up it’s mind which is which when selecting one from Plexweb \<—it goes to the other one. My brain hurts. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [March 6, 2020, 3:03pm UTC](https://forums.plex.tv/t/match-failures/541033/14 "2020-03-06T15:03:34Z")
Noughts + Crosses Yea, anything with a name that dumb is probably going to require a Fix Match - and it did. ```auto A TV Show Library\ ....Noughts + Crosses\ .......Season 01\ ..........Noughts + Crosses - S01E01 - Episode 1.mkv ``` No match and nothing in the list until in Search Options I added the “+” that apparently confuses everybody - since it’s basically invisible. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [March 6, 2020, 5:17pm UTC](https://forums.plex.tv/t/match-failures/541033/15 "2020-03-06T17:17:47Z")
add ```auto /data/media/TV/Breeders (2020)/Season 01/Breeders (2020) - s01e01 - No Sleep [x264 EAC3 5.1].mkv ``` and yes I know, no (year). but gorram it, it should still work. auto match didn’t work, but fix match shows it ![image](https://global.discourse-cdn.com/plex/original/3X/7/0/70006af96357119a2f989bc82d3d23441bacbbd4.png) ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [March 6, 2020, 5:22pm UTC](https://forums.plex.tv/t/match-failures/541033/16 "2020-03-06T17:22:54Z")
There seems to be a bit of confusion on release date, IMDb ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [March 6, 2020, 5:23pm UTC](https://forums.plex.tv/t/match-failures/541033/17 "2020-03-06T17:23:42Z")
> [@TeknoJunky](#): > > and yes I know, no (year). but gorram it, it should still work. I found that one yesterday and forgot to add it… good one. BTW: if it’s not been mentioned - @ChuckPa was speaking with a developer involved in matching and such and the person revealed this ‘engine’ is like Skynet in that it learns… keep fixing match. It might start working before it recruits our kitchen appliances to kill us in our sleep. 🙂 ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 6, 2020, 6:05pm UTC](https://forums.plex.tv/t/match-failures/541033/18 "2020-03-06T18:05:41Z")
There is no need to recruit the kitchen appliances. The washer & dryer were recruited long ago 😈 ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [March 6, 2020, 6:08pm UTC](https://forums.plex.tv/t/match-failures/541033/19 "2020-03-06T18:08:17Z")
I’m not surprised. They were the first evil doers to team up. We’re doomed. ---
**Author:** ![TeknoJunky](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/teknojunky/32/165055_2.png) [@TeknoJunky](https://forums.plex.tv/u/TeknoJunky)\ **Post date:** [March 6, 2020, 8:04pm UTC](https://forums.plex.tv/t/match-failures/541033/20 "2020-03-06T20:04:37Z")
fail to automatch ```auto /data/media/TV/DAVE (2020)/Season 01/DAVE (2020) - s01e01 - The Gander [h264 EAC3 5.1].mkv ``` fix match finds it ![image](https://global.discourse-cdn.com/plex/original/3X/4/e/4eeae301b9e01e10b97ce2cc1e34108a82b13741.png) [Next page](https://forums.plex.tv/t/match-failures/541033.md?page=2)