# Match not working **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 18, 2023, 7:40am UTC](https://forums.plex.tv/t/match-not-working/850826 "2023-08-18T07:40:15Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 18, 2023, 7:40am UTC](https://forums.plex.tv/t/match-not-working/850826/1 "2023-08-18T07:40:15Z")
Server Version#:1.32.6.7371 Player Version#: I cannot match anything, TV or Movies. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 18, 2023, 8:13am UTC](https://forums.plex.tv/t/match-not-working/850826/2 "2023-08-18T08:13:59Z")
Do you have a firewall or similar comparable component that’ll block Plex from connecting to its backend when doing the lookups? ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 18, 2023, 8:17am UTC](https://forums.plex.tv/t/match-not-working/850826/3 "2023-08-18T08:17:17Z")
Nope, all I did was update the plex server via dpkg . No changes to network configuration. Are there logs that will show these errors. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 18, 2023, 8:49am UTC](https://forums.plex.tv/t/match-not-working/850826/4 "2023-08-18T08:49:05Z")
> [@joolzg](#): > > Are there logs that will show these errors. Failed lookups should show in the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (Plex Media Server.log) ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 18, 2023, 8:56am UTC](https://forums.plex.tv/t/match-not-working/850826/5 "2023-08-18T08:56:23Z")
Found this 2023-08-18 08:56:51,136 (7f04058a9138) : ERROR (networking:197) - Error opening URL ‘[http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes](http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes)’ 2023-08-18 08:56:51,137 (7f04058a9138) : CRITICAL (runtime:1299) - Exception getting hosted resource hashes (most recent call last): File “/usr/lib/plexmediaserver/Resources/Plug-ins-b6a09ad81/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py”, line 1293, in get\_resource\_hashes json = self.\_core.networking.http\_request(“[http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes](http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes)”, timeout=10).content File “/usr/lib/plexmediaserver/Resources/Plug-ins-b6a09ad81/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 243, in content return self. **str** () File “/usr/lib/plexmediaserver/Resources/Plug-ins-b6a09ad81/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 221, in **str** self.load() File “/usr/lib/plexmediaserver/Resources/Plug-ins-b6a09ad81/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py”, line 159, in load f = self.\_opener.open(req, timeout=self.\_timeout) File “/usr/lib/plexmediaserver/Resources/Python/python27.zip/urllib2.py”, line 435, in open response = meth(req, response) File “/usr/lib/plexmediaserver/Resources/Python/python27.zip/urllib2.py”, line 548, in http\_response ‘http’, request, response, code, msg, hdrs) File “/usr/lib/plexmediaserver/Resources/Python/python27.zip/urllib2.py”, line 473, in error return self.\_call\_chain(\*args) File “/usr/lib/plexmediaserver/Resources/Python/python27.zip/urllib2.py”, line 407, in \_call\_chain result = func(\*args) File “/usr/lib/plexmediaserver/Resources/Python/python27.zip/urllib2.py”, line 556, in http\_error\_default raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 404: Not Found ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 18, 2023, 9:05am UTC](https://forums.plex.tv/t/match-not-working/850826/6 "2023-08-18T09:05:57Z")
What should I be looking for… ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 18, 2023, 9:57am UTC](https://forums.plex.tv/t/match-not-working/850826/7 "2023-08-18T09:57:25Z")
I downgraded to 7195 and Match works ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [August 18, 2023, 3:19pm UTC](https://forums.plex.tv/t/match-not-working/850826/8 "2023-08-18T15:19:44Z")
The latest beta is so full of bugs unfortunately. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 18, 2023, 6:32pm UTC](https://forums.plex.tv/t/match-not-working/850826/9 "2023-08-18T18:32:03Z")
Do you still have the logs which capture the errors so I may submit to the dev team? ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [August 21, 2023, 6:42am UTC](https://forums.plex.tv/t/match-not-working/850826/10 "2023-08-21T06:42:45Z")
Yes, [Plex Media Server Logs\_2023-08-18\_10-54-12.zip](https://forums.plex.tv/uploads/short-url/qkUZ7HHjc1TyNgXIJmtwUGKYL4b.zip) (3.4 MB) ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [September 4, 2023, 6:58am UTC](https://forums.plex.tv/t/match-not-working/850826/11 "2023-09-04T06:58:00Z")
Now the version I downgraded to does not match ANYHING Any help please ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [September 5, 2023, 8:27am UTC](https://forums.plex.tv/t/match-not-working/850826/12 "2023-09-05T08:27:45Z")
[Plex Media Server Logs\_2023-09-05\_10-22-58.zip](https://forums.plex.tv/uploads/short-url/syMTv965fqLUIBuHjvcMbCSGMs6.zip) (3.3 MB) New logs COME ON GUYS CAN YOU LOOK INTO THIS AND FIX IT ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 5, 2023, 11:48am UTC](https://forums.plex.tv/t/match-not-working/850826/13 "2023-09-05T11:48:21Z")
1. Your naming is horrible. 2. What directory is plex pointing to? 3. What Agent/Scanner are you using? My canned response is to see [https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/](https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/) and: If you want to save yourself a lot of time I would recommend using [Download - tinyMediaManager](https://www.tinymediamanager.org/download/release-v3/) and use `${title} (${year}) {imdb-${imdb}}` as the new name format. Folder format: `${title} (${year})` (Please note I linked to the v3 which is free to use) ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [September 5, 2023, 7:46pm UTC](https://forums.plex.tv/t/match-not-working/850826/14 "2023-09-05T19:46:37Z")
OK Example Tv show “Ashoka” “Ashoka\Season 1\Ahsoka.S01E01.1080p.HEVC.x265-MeGusta” “Ashoka\Season 1\Ahsoka.S01E02.1080p.HEVC.x265-MeGusta” “Ashoka\Season 1\Ahsoka.S01E03.1080p.HEVC.x265-MeGusta” Now the 1st 2 episodes have metadata but the latest 3 episode has nothing Movies, Last matched film was 7 days ago, nothing has changed in my setup or machine, I even moved the last matched file off the server, compacted database, moved file back and now no match. Something happened a week ago that took my working system and made it non working. Agent is “Plex Movie” Scanner “how to find out this” ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [September 5, 2023, 10:30pm UTC](https://forums.plex.tv/t/match-not-working/850826/15 "2023-09-05T22:30:57Z")
Manage Library =\> Edit =\> Advanced Under that Add folders section what paths are already set? (Depending on your structure this may be an issue) But knowing the Agent/Scanner can also help ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [September 5, 2023, 10:48pm UTC](https://forums.plex.tv/t/match-not-working/850826/16 "2023-09-05T22:48:12Z")
Urge cleaning up the naming per Plex standard ```auto [chuck@lizum tv.2010]$ find ./Ahsoka -print ./Ahsoka ./Ahsoka/Season 01 ./Ahsoka/Season 01/Ahsoka - S01E01 - Part One.mkv ./Ahsoka/Season 01/Ahsoka - S01E02 - Part Two.mkv ./Ahsoka/Season 01/Ahsoka - S01E03 - Part Three.mkv [chuck@lizum tv.2011]$ ``` ![Screenshot from 2023-09-05 18-45-56](https://global.discourse-cdn.com/plex/original/4X/2/d/9/2d907faea75cf9e40e863f21f20c34c2d106bf88.jpeg) ![Screenshot from 2023-09-05 18-45-31](https://global.discourse-cdn.com/plex/original/4X/d/0/e/d0e9e356d50611d45fb55be870d7abcbe44ed1b4.jpeg) My ‘Television’ library section points to `/vol/media/tv` All TV series are located under here. ![Screenshot from 2023-09-05 18-52-04](https://global.discourse-cdn.com/plex/original/4X/b/e/3/be3a88afb7deb7e6ec06de6b11cf228f685e65c0.png) ---
**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\ **Post date:** [September 6, 2023, 6:32am UTC](https://forums.plex.tv/t/match-not-working/850826/17 "2023-09-06T06:32:30Z")
I understand that but why did it find everything 7 days ago and today it finds nothing… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 5, 2023, 6:33am UTC](https://forums.plex.tv/t/match-not-working/850826/18 "2023-12-05T06:33:27Z")
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