# Matches not being made **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [May 22, 2020, 12:54am UTC](https://forums.plex.tv/t/matches-not-being-made/593739 "2020-05-22T00:54:19Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [May 22, 2020, 12:54am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/1 "2020-05-22T00:54:20Z")
Server Version#:latest Player Version#:latest I find it very surprising that popular movies are not being match: Ei Olympus has fallen didn’t match, Judy didn’t match and now Emma 2020 didn’t match. What movie database is being used, since they are all ok on IMDB? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 22, 2020, 1:15am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/2 "2020-05-22T01:15:38Z")
Naming & structure? All three match on my system: ```auto /A Movie Library /Emma (2020)/Emma (2020).mkv /Judy (2019)/Judy (2019).mkv /Olympus Has Fallen (2013)/Olympus Has Fallen (2013).mkv ``` ![Screenshot (372)](https://global.discourse-cdn.com/plex/original/3X/c/5/c5466ae0fe85ebfa87f7a4b764579d263bd2141c.png) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 22, 2020, 1:19am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/3 "2020-05-22T01:19:48Z")
Also, be aware of this: > [@Incorrect language movie posters / actor cast issues](https://forums.plex.tv/t/incorrect-language-movie-posters-actor-cast-issues/576047): > > Hi All, We are aware of issues with (primarily) English-language movie posters not showing up and often getting one in a different language. This is due to maintenance going on at The Movie Database (TMDB), which is the default site from where the Plex Movie agent gets posters. We do not have any info on when they might be able to resolve it. The issue can also affect cast/actor images, if you have your agent set to pull cast information from The Movie Database. To help lessen the impact in s… ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [May 22, 2020, 1:45am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/4 "2020-05-22T01:45:28Z")
For the last 5 or 6 yrs, I have left the movie title be whatever was the title on the Disc and the folder the same with “space”"-"“year” added, and never had problems till recently. Those three did not match on my system. I’m in central Arizona, USA… Maybe the database that gets hit from here is a different one? and yes, I have a few that are not in English ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 22, 2020, 4:58pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/5 "2020-05-22T16:58:34Z")
> [@tannenba](#): > > I’m in central Arizona, USA Texas. > [@tannenba](#): > > I have left the movie title be whatever was the title on the Disc and the folder the same with “space”“-”“year” added I’ve always used `.../movie_name (year)/movie_name (year).ext` and never had matching problems. I use the name as shown in [IMDB](https://www.imdb.com/) or [TMDB](https://www.themoviedb.org/). One other thought. If you’re using MP4 container, check your agent settings (Settings → Agents → Movies). Make sure Local Media Assets is at the bottom of the enabled agents for Plex Movie and The Movie Database. If LMA is at the top, Plex will read the embedded metadata from MP4 files. This can interfere with matching with the online databases. ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [May 22, 2020, 9:25pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/6 "2020-05-22T21:25:56Z")
Did that , but still didn’t match. It was at the top of both plex movies and movie database. But no prized. Yes, almost all are .mp4 except for real oldies which are .avi. ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 23, 2020, 7:59pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/7 "2020-07-23T19:59:45Z")
Plex is still at it, now “Marriage Story” won’t match. It IS on IMDB so which database is Plex using? Maybe one in Europe? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 24, 2020, 1:47am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/8 "2020-07-24T01:47:32Z")
May I have your Log files ZIP (download from Settings - Server - Troubleshooting - Download Logs) ? I think you might be a candidate for PMS 1.20.0 which has the new movie matching code / agent. ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 24, 2020, 2:36am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/9 "2020-07-24T02:36:03Z")
Would you believe? I have Version 1.19.4.2935, and I can’t find any server settings. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 24, 2020, 3:58am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/10 "2020-07-24T03:58:59Z")
If you have no Settings - Server then it’s not recognizing that login name as the owner. If that fails, you can always manually create a tar ball gzip or a ZIP of the `Logs` directory and attach it. ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 24, 2020, 4:21am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/11 "2020-07-24T04:21:02Z")
Had to be on server itself. (debian)[Plex Media Server Logs\_2020-07-23\_21-12-43.zip](https://forums.plex.tv/uploads/short-url/6un0ULLAFHIt53dJlqyVqVowh2G.zip) (4.2 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 24, 2020, 5:13am UTC](https://forums.plex.tv/t/matches-not-being-made/593739/12 "2020-07-24T05:13:30Z")
It can’t get access to it / thinks it doesn’t exist. File system corruption? ```auto Error opening file '"/media/t/Media/Movies/2019/MARRIAGE_STORY_DISC01 - 2019/MARRIAGE_STORY_DISC01.mp4"' - No such file or directory (2) Plex Media Server.3.log:Jul 21, 2020 20:25:52.599 [0x7f60733e1700] ERROR - Unknown metadata type: folder Plex Media Server.3.log:Jul 21, 2020 20:28:17.043 [0x7f6055ffb700] ERROR - Error opening file '"/media/t/Media/Movies/2020/EMMA_2020 - 2020/EMMA_2020.mp4"' - No such file or directory (2) Plex Media Server.3.log:Jul 21, 2020 20:28:25.077 [0x7f60733e1700] ERROR - Unknown metadata type: folder Plex Media Server.3.log:Jul 21, 2020 20:28:25.086 [0x7f60733e1700] ERROR - Unknown metadata type: folder Plex Media Server.3.log:Jul 21, 2020 20:28:25.131 [0x7f603bfff700] ERROR - Error opening file '"/media/t/Media/Movies/2020/EMMA_2020 - 2020/EMMA_2020.mp4"' - No such file or directory (2) Plex Media Server.3.log:Jul 21, 2020 20:21:35.807 [0x7f60723df700] ERROR - Error opening file '"/media/t/Media/Movies/Saved_Sets_2/Old Favs/Classics/Two Woman - 1960/Two Women - 1960.avi"' - No such file or directory (2) ``` I will need dig deeper but you do have damaged media (there is a lot of this in your logs) ```auto Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - warning: first frame is no keyframe Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - ac-tex damaged at 0 2 Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - Error at MB: 46 Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - warning: first frame is no keyframe Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - ac-tex damaged at 0 2 Plex Media Scanner Chapter Thumbnails.log:Dec 21, 2017 02:16:11.297 [0x7f5092c90800] ERROR - [FFMPEG] - Error at MB: 46 ``` As FYI: That naming is pretty rough and you’d definitely be a candidate for PMS 1.20.0’s new movie matching once you get the file permissions / problem there sorted ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 25, 2020, 4:43pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/13 "2020-07-25T16:43:01Z")
All the errors except and maybe including Marriage Story was me changing the name to try to get it to match. The file system is a file server running on a Raspberrypi 3b and I just checked it, all seems fine. Running Raspbian stretch. I don’t know about the thumbnails though. but this Plex server has been moved back and forth as I updated the machine and moved it from another machine. I finally got Emma to match when I changed the name to “Emma.” The movies have always matched before just as it gets ripped from the DVD. I just add the date to the folder I put it in. Only been lately that I have the troubles with the matching. Joe ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 31, 2020, 7:50pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/14 "2020-07-31T19:50:54Z")
Just put Bombshell on server…NO MATCH ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 8:06pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/15 "2020-07-31T20:06:57Z")
Show me the name, exactly as it exists? I will test here and debug ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 31, 2020, 8:09pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/16 "2020-07-31T20:09:32Z")
Did a search and told it to use the movie database and it finally match. Look like it defaults to Plex move database? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 8:11pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/17 "2020-07-31T20:11:12Z")
I need more information. 1. Log files please? 2. If you’ve installed the new PMS (Plex Pass beta), did you upgrade the library section? ---
**Author:** ![tannenba](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tannenba/32/4088_2.png) [@tannenba](https://forums.plex.tv/u/tannenba)\ **Post date:** [July 31, 2020, 8:25pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/18 "2020-07-31T20:25:32Z")
yes, I updated, no, not beta. yes updated the Movies library.[Plex Media Server Logs\_2020-07-31\_13-22-17.zip](https://forums.plex.tv/uploads/short-url/xwjDcXk1vSf05OebcKqzSqPXJTL.zip) (2.7 MB) As I said, I did a search in the match box and told it the movie database, and it showed up. ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [July 31, 2020, 8:31pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/19 "2020-07-31T20:31:39Z")
I can’t get FileBot to name my files in ALL CAPS with Underscores and No (YEAR) Field. I also can’t seem to get anything but natural matches 'cause they all work perfectly and instantly. What am I doing wrong? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 31, 2020, 8:37pm UTC](https://forums.plex.tv/t/matches-not-being-made/593739/20 "2020-07-31T20:37:58Z")
1.19.4 still uses the old agent and monolithic multi-word titles may work but are NOT guaranteed. Saying “It’s always worked in the past” won’t cut it. It’s all been LUCK. The standard is: Name (Year).ext It allows for variations on that theme but “one\_big\_monolithic\_file\_name\_because\_I\_dont\_like\_quote” doesn’t count. Quotes for such things are required in all 3 OSes (Win, Mac, and Linux) [Next page](https://forums.plex.tv/t/matches-not-being-made/593739.md?page=2)