# Media Info Blank

**URL:** <https://forums.plex.tv/t/media-info-blank/893662>\
**Category:** Plex Media Server\
**Tags:** server-windows, library-management\
**Created:** [October 27, 2024, 6:56pm UTC](https://forums.plex.tv/t/media-info-blank/893662 "2024-10-27T18:56:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fuzbuster83](https://avatars.discourse-cdn.com/v4/letter/f/df705f/32.png) [@fuzbuster83](https://forums.plex.tv/u/fuzbuster83)\
**Post date:** [October 27, 2024, 6:56pm UTC](https://forums.plex.tv/t/media-info-blank/893662/1 "2024-10-27T18:56:38Z")

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Server Version#: 1.41.1.9057  
Player Version#:4.138.0

I have found a file (there may be more) that is not loading the Media Info. The information appears in the XML file, but it fails to appear under the Get Info menu.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 27, 2024, 7:05pm UTC](https://forums.plex.tv/t/media-info-blank/893662/2 "2024-10-27T19:05:16Z")

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Would you mind sharing some more details on what you see / miss, maybe a screenshot?

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<div class="post-metadata">

**Author:** ![fuzbuster83](https://avatars.discourse-cdn.com/v4/letter/f/df705f/32.png) [@fuzbuster83](https://forums.plex.tv/u/fuzbuster83)\
**Post date:** [October 27, 2024, 7:42pm UTC](https://forums.plex.tv/t/media-info-blank/893662/3 "2024-10-27T19:42:54Z")

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![image](https://global.discourse-cdn.com/plex/original/4X/5/5/5/555300077ef2b287a52d43909e05c5f14a885562.png)  
[Elf-XML.txt](https://forums.plex.tv/uploads/short-url/4ZkkSj4FiXLrxYV2VBuC9pQMGf3.txt) (26.6 KB)  
Since I posted originally, I removed the file from my Plex storage, rescanned, confirmed the movie was gone, copied it back in, rescanned, confirmed it was found/matched, and have the same results. It looks like only two movies in my library currently share this issue.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 27, 2024, 9:53pm UTC](https://forums.plex.tv/t/media-info-blank/893662/4 "2024-10-27T21:53:02Z")

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This XML file shows that Plex has lots of metadata for this movie – but barely any media information (just the file path and size).

```xml
<Media id="246796" hasVoiceActivity="0">
<Part accessible="1" exists="1" id="275023" key="/library/parts/275023/1729449157/file.mp4" file="Z:\Plex\Movies\An Elf's Story - The Elf on the Shelf (2010).mp4" size="514961408"/>
</Media>

```

# 

This could happen if the file isn’t a media file at all (you’ll see this if you just rename a txt-file as mp4 → given the file is approx. 500 MB, that’s rather unlikely) or the container itself is corrupted, causing Plex to fail determining any media details.

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<div class="post-metadata">

**Author:** ![fuzbuster83](https://avatars.discourse-cdn.com/v4/letter/f/df705f/32.png) [@fuzbuster83](https://forums.plex.tv/u/fuzbuster83)\
**Post date:** [October 27, 2024, 10:13pm UTC](https://forums.plex.tv/t/media-info-blank/893662/5 "2024-10-27T22:13:14Z")

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I tried to play the file, and it won’t play anymore. I think you’re correct, the file is corrupted in some way. I will try to recreate the file from scratch. I will check on this for the other file as well.

Thanks!

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 25, 2025, 10:13pm UTC](https://forums.plex.tv/t/media-info-blank/893662/6 "2025-01-25T22:13:49Z")

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