# Media not playing on android phone

**URL:** https://forums.plex.tv/t/media-not-playing-on-android-phone/854571
**Category:** Plex Players
**Tags:** server-western-digital, android-mobile-legacy
**Created:** [September 22, 2023, 6:03pm UTC](https://forums.plex.tv/t/media-not-playing-on-android-phone/854571 "2023-09-22T18:03:28Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![thomas33501](https://avatars.discourse-cdn.com/v4/letter/t/db5fbb/32.png) [@thomas33501](https://forums.plex.tv/u/thomas33501)
#### Post date: [September 22, 2023, 6:03pm UTC](https://forums.plex.tv/t/media-not-playing-on-android-phone/854571/1 "2023-09-22T18:03:28Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I’ve got Plex installed on my Nas.  
The files are also stored on my Nas.

The media shows up and plays just fine on windows laptop and tv.  
The android app only shows a 20s loading circle and then gives an error message.

My phone is connected to the same network and I’ve got \>300mbs speed.

Changing the quality doesn’t seem to make a difference. I’ve even unlocked the android platform with Plex but that didn’t seem to work either…

Any help?

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [December 21, 2023, 6:03pm UTC](https://forums.plex.tv/t/media-not-playing-on-android-phone/854571/2 "2023-12-21T18:03:53Z")

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