# Media playback error **URL:** \ **Category:** General Discussions\ **Tags:** server-windows\ **Created:** [April 10, 2019, 5:31pm UTC](https://forums.plex.tv/t/media-playback-error/398265 "2019-04-10T17:31:33Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rbeatse](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rbeatse/32/81857_2.png) [@rbeatse](https://forums.plex.tv/u/rbeatse)\ **Post date:** [April 10, 2019, 5:31pm UTC](https://forums.plex.tv/t/media-playback-error/398265/1 "2019-04-10T17:31:34Z")
I have a group of files that stopped being able to be played. They are a set of Peanuts cartoons and they have worked in the past. I had a family member tell me it was a few weeks ago that they stopped working. The message I get is that there is a playback error that says “Couldn’t create playback session for this item” and then gives a more technical error (I have attached a screenshot). I have tried my iPad (both using the app and also just connecting to the server through the web) and an Apple TV and a Roku. These are ones that worked at least a few weeks ago and now have stopped working. Other TV shows or movies, that I have tested so far, are working. I have tried the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) and no luck. ![Playback%20error](https://global.discourse-cdn.com/plex/original/3X/e/7/e70737fb9bb3c9c2173ffa6716b8fc8f2e8d4f45.jpeg) ---
**Author:** ![rbeatse](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rbeatse/32/81857_2.png) [@rbeatse](https://forums.plex.tv/u/rbeatse)\ **Post date:** [April 10, 2019, 10:46pm UTC](https://forums.plex.tv/t/media-playback-error/398265/2 "2019-04-10T22:46:46Z")
I just played the original file and it plays fine from the PC (using VLC). Then I went to play it from within the browser on Windows and get the following error ![Screenshot%20(61)](https://global.discourse-cdn.com/plex/original/3X/1/7/17afe12c79c45fa8b82441c3721b0055abbb68ae.png) “Retry” brings the same message and “Skip” brings me to the file playing just fine. Here is the XML details of this particular file [Be My Valentine, Charlie Brown.zip](https://forums.plex.tv/uploads/default/original/3X/7/7/77373244596ae419b16cacb1abcf57648d71662c.zip) (2.2 KB) ---
**Author:** ![rbeatse](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rbeatse/32/81857_2.png) [@rbeatse](https://forums.plex.tv/u/rbeatse)\ **Post date:** [April 11, 2019, 9:53pm UTC](https://forums.plex.tv/t/media-playback-error/398265/3 "2019-04-11T21:53:20Z")
In case someone searches and finds this post…the answer can be found [here](https://www.reddit.com/r/PleX/comments/b6eqia/an_error_occurred_trying_to_play/). It is the pre-roll value you have. It used to be that yoiu had to have it as a part of your library and now you put the location on your drive (does not have to be in a library). ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 10, 2019, 9:53pm UTC](https://forums.plex.tv/t/media-playback-error/398265/4 "2019-07-10T21:53:37Z")
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