# Media server not opening
**URL:** https://forums.plex.tv/t/media-server-not-opening/855854
**Category:** Plex Media Server
**Tags:** server-windows, plex-web
**Created:** [October 5, 2023, 12:22pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854 "2023-10-05T12:22:01Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@hanneab](https://forums.plex.tv/u/hanneab)
#### Post date: [October 5, 2023, 12:22pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/1 "2023-10-05T12:22:01Z")
I just installed plex again after years of not using it, but my media server won’t open. It’s opened in the tray but when I click on open, it opens the plex app in my browser (where it says I need to download the media server app when I click on your media). I tried deleting and downloading the app and media server, but it didn’t help.
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [October 5, 2023, 12:41pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/2 "2023-10-05T12:41:59Z")
What happens when you visit [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) on the server?
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### Author:  [@hanneab](https://forums.plex.tv/u/hanneab)
#### Post date: [October 5, 2023, 3:44pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/3 "2023-10-05T15:44:46Z")
When I click on your link, I can’t connect to the server. I can connect through the app and on the plex website though.
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [October 6, 2023, 12:29am UTC](https://forums.plex.tv/t/media-server-not-opening/855854/4 "2023-10-06T00:29:40Z")
What happens when you click on `%LOCALAPPDATA%\Plex Media Server\Setup Plex.html `
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### Author:  [@hanneab](https://forums.plex.tv/u/hanneab)
#### Post date: [October 6, 2023, 7:52pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/5 "2023-10-06T19:52:14Z")
It says “Something went wrong. Make sure the server is available and try again.”. I’ve tried to do this while media server is open (at least in my tray) and while it’s closed.
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [October 7, 2023, 3:40am UTC](https://forums.plex.tv/t/media-server-not-opening/855854/6 "2023-10-07T03:40:02Z")
Can you grab your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and post the zip?
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### Author:  [@hanneab](https://forums.plex.tv/u/hanneab)
#### Post date: [October 8, 2023, 5:18pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/7 "2023-10-08T17:18:42Z")
[Logs plex.zip](https://forums.plex.tv/uploads/short-url/291mooK9uZbdYfRUj4MythRU0kK.zip) (297.4 KB)
here you go, also thanks already for your help!
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### Author:  [@dbirch](https://forums.plex.tv/u/dbirch)
#### Post date: [October 8, 2023, 7:07pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/8 "2023-10-08T19:07:09Z")
@sa2000 any ideas we are seeing a spike in this type of issue recently.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [October 10, 2023, 12:06pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/9 "2023-10-10T12:06:06Z")
> [@hanneab](#):
>
> here you go, also thanks already for your help
Is u2z5g another plex account you use ?
The server is owned by that user account and to access it, your Plex Web app needs to login and authenticate to that account
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### Author:  [@hanneab](https://forums.plex.tv/u/hanneab)
#### Post date: [October 12, 2023, 6:46am UTC](https://forums.plex.tv/t/media-server-not-opening/855854/10 "2023-10-12T06:46:04Z")
I don’t think that’s my account. I did have another account a couple of years back, but it was on a different laptop than the one I’m using now. I’ve logged into that old account and tried to open media server with that account, but I’ve got the same issue.
Is there a way to delete u2z5g from the server? Or can you tell me the email address it’s coupled with?
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [October 12, 2023, 5:11pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/11 "2023-10-12T17:11:58Z")
> [@hanneab](#):
>
> I don’t think that’s my account
I will send you a private message with the details
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [October 12, 2023, 5:17pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/12 "2023-10-12T17:17:10Z")
> [@hanneab](#):
>
> Is there a way to delete u2z5g from the server? Or can you tell me the email address it’s coupled with?
See [Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)
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### Author:  [@rellimbor](https://forums.plex.tv/u/rellimbor)
#### Post date: [January 5, 2024, 6:23pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/13 "2024-01-05T18:23:44Z")
I’m having a similar problem.
> My Plex account is active and I can get to it (using Firefox).
> I downloaded and installed the MacOS Media Server, unzipped it, moved it to Applications, double-clicked it.
> In the DOC, the Plex Media Server app briefly activates (gets a DOT under the app icon), which then goes away. No “\>” icon appears in the menu bar. The promised Setup Wizard does not run.
> WHAT SHOULD I DO?
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 8, 2024, 8:49am UTC](https://forums.plex.tv/t/media-server-not-opening/855854/14 "2024-01-08T08:49:45Z")
> [@rellimbor](#):
>
> I’m having a similar problem.
Locate the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and copy the files out, zip and attach
See this article for information on where the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) are
[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
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### Author:  [@rellimbor](https://forums.plex.tv/u/rellimbor)
#### Post date: [January 8, 2024, 5:05pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/15 "2024-01-08T17:05:28Z")
[rellimbor-mediaLOGS.zip](https://forums.plex.tv/uploads/short-url/eXxxcRL0HnvuQA7ox9GsvbVEfIT.zip) (8.3 KB)
Logs attached. Thanks for your help.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 9, 2024, 9:20am UTC](https://forums.plex.tv/t/media-server-not-opening/855854/16 "2024-01-09T09:20:04Z")
> [@rellimbor](#):
>
> Logs attached. Thanks for your help.
There are database errors. My guess is that you were using Plex Media Server many years ago and now installed the current version and there was a problem with migrating data from a very very old server version.
The last registered Plex Media Server for your account is version 0.9.11.4.739-A4E710 which goes back to November 2014
I would suggest you delete the current installation and start afresh
Go through these steps
[Uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/)
and then restart the system and download and install the current version
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### Author:  [@rellimbor](https://forums.plex.tv/u/rellimbor)
#### Post date: [January 9, 2024, 10:51pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/17 "2024-01-09T22:51:53Z")
That fixed it. THANK YOU!
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 8, 2024, 10:52pm UTC](https://forums.plex.tv/t/media-server-not-opening/855854/18 "2024-04-08T22:52:42Z")
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