# Media Server Refused to Connect

**URL:** <https://forums.plex.tv/t/media-server-refused-to-connect/922623>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [June 12, 2025, 12:03am UTC](https://forums.plex.tv/t/media-server-refused-to-connect/922623 "2025-06-12T00:03:13Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [June 12, 2025, 4:15am UTC](https://forums.plex.tv/t/media-server-refused-to-connect/922623/2 "2025-06-12T04:15:49Z")

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Can you make this shared folder (with exact upper/lower case)  
then restart PMS and ultimately stopping it.

When done, you’ll be able to use filestation to reach in and get the server’s log files. ( a ZIP of the `Logs` folder )

Please read here.

> [@Qnap faq.....read me first!](https://forums.plex.tv/t/qnap-faq-read-me-first/109942/5):
>
> Q28: How to use the PlexData share The PlexData share, available in PMS 1.19.5 and above, can be used in multiple ways, like: Obtain log files to post in the forum when Plex misbehaves Add hidden preferences to your Plex configuration (Preferences.xml) Backup / Restore your entire Plex installation Use of the PlexData share is completely optional. It is a diagnostic and support mechanism. It has no active interaction with PMS itself. PMS is completely unaware of this mechanism and in…

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