# Media server setup wizard **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 28, 2024, 3:50pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173 "2024-12-28T15:50:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dbsgok1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dbsgok1/32/329456_2.png) [@dbsgok1](https://forums.plex.tv/u/dbsgok1)\ **Post date:** [December 28, 2024, 3:50pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/1 "2024-12-28T15:50:57Z")
I have Plex Media server version 1.41.3.9314-a0bfb8370 64-bit for Windows. I have visited the settings\>authorized devices removed my server, uninstalled PMS from Windows including from appdata\>user\>local as well deleting the registry enteries. I have tried installing PMS again and when I select launch I am asked to login, then I am redirected to the main PMS web page with settings. I have selected settings and looked under authorized devices to find my previous server back in the list, I have uninstalled and reinstalled PMS using the above steps at least six times with the exact same result and no basic setup wizard option. I have also tried using the local address (127.0.0.1:32400/web) instead of [app.plex.tv/web](http://app.plex.tv/web), but I keep getting a message saying unable to connect. I would greatly appreciate any assistance with triggering the basic setup wizard to create a new server, instead of having to create a new account just to get the basic setup wizard to launch after installing. I would greatly appreciate any assistance, but please give the directions in steps. ---
**Author:** ![dbsgok1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dbsgok1/32/329456_2.png) [@dbsgok1](https://forums.plex.tv/u/dbsgok1)\ **Post date:** [December 28, 2024, 10:27pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/2 "2024-12-28T22:27:26Z")
I have PMS version 1.41.3.9314-a0bfb8370 64-bit running on Windows 11. I have gone to settings\>authorized devices and removed my old server. I have uninstalled PMS completely. I have reinstalled and followed the steps through the install process, signed in to my account just to be taken to the main web interface is with settings. I have tried this at least six to eight times and I haven’t gotten the basic setup screen to launch even when using the local address (127.0.0.1:32400/web), except when I tried installing PMS in Linux using virtualbox and I was able to launch the basic setup in Windows. I uninstalled Linux and virtualbox, but when I launched PMS in Windows again, I got the message saying that I am not authorized because of secure connection settings. I would greatly appreciate any assistance since I have been without a working server for about 3 days now. I apologize if I am not suppose to pm you or the other moderators. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 28, 2024, 10:36pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/3 "2024-12-28T22:36:46Z")
Did you previously run an instance of PMS on that system? It sounds like you might have missed some remnants of an old server (e.g. some of the registry attributes). [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![dbsgok1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dbsgok1/32/329456_2.png) [@dbsgok1](https://forums.plex.tv/u/dbsgok1)\ **Post date:** [December 28, 2024, 10:42pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/4 "2024-12-28T22:42:44Z")
Yes I did have PMS installed on this system, but before I reinstalled PMS I used the program everything to check for any left over files, folders and registry keys and deleted everything. I have no idea why I am having so much trouble getting the basic setup to launch, because I usually just uninstall and reinstall PMS with the basic setup launching as normal. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 28, 2024, 10:53pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/5 "2024-12-28T22:53:14Z")
I would try to avoid any uninstallers or clean-up tools. The support article linked above describes which registry entries you’ll need to delete. ---
**Author:** ![dbsgok1](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dbsgok1/32/329456_2.png) [@dbsgok1](https://forums.plex.tv/u/dbsgok1)\ **Post date:** [December 28, 2024, 10:56pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/6 "2024-12-28T22:56:23Z")
Thanks for the link and that actually worked, because I now have access to the new server I created earlier. I again apologize if I wasn’t suppose to pm you or the other moderators. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 28, 2025, 10:56pm UTC](https://forums.plex.tv/t/media-server-setup-wizard/900173/7 "2025-03-28T22:56:32Z")
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