# Media server shut down **URL:** \ **Category:** Plex Media Server\ **Tags:** server-mac, server-synology\ **Created:** [June 11, 2021, 1:20am UTC](https://forums.plex.tv/t/media-server-shut-down/721842 "2021-06-11T01:20:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:20am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/1 "2021-06-11T01:20:02Z")
My media server is crashing every 15 min / randomly, can t figure out why where to send the dump file ? Extremely disappointed as I have to restart the server every time Thanks Bapu ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 11, 2021, 1:28am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/2 "2021-06-11T01:28:03Z")
Did you have a look at your [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and is that showing something obvious? You can share the `Plex Media Server.log` from before/after such a shutdown/crash here if you want. ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:35am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/3 "2021-06-11T01:35:43Z")
Hi Tom80H thanks for reply, here s the log from last time the server shut down. [Plex Crash Uploader.log](https://forums.plex.tv/uploads/short-url/lZrVWr4GQLiTwLkcdB3tlLDoFMV.log) (621 Bytes) ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:37am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/4 "2021-06-11T01:37:24Z")
OOOps I think the log I sent was the wrong one, here s the media [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/nOjUoFgZEzqCi6GV6gBXHFOnbu0.log) (7.2 MB) ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:37am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/5 "2021-06-11T01:37:57Z")
But looking at the log I would have an idea of what to look for 🙂 ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:41am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/6 "2021-06-11T01:41:17Z")
Just again on my mac., not even using it on the tv … frustrating … ![Screen Shot 2021-06-11 at 1.40.57 PM](https://global.discourse-cdn.com/plex/original/3X/9/d/9d2cfd1650d550f0d59f6d0cb749c1f1d77801ef.jpeg) ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 11, 2021, 1:48am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/7 "2021-06-11T01:48:02Z")
![Screen Shot 2021-06-11 at 1.47.49 PM](https://global.discourse-cdn.com/plex/original/3X/5/8/5813df9204955cdbb18eef6ff4cafe929b2a79df.jpeg) ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [June 11, 2021, 4:16am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/8 "2021-06-11T04:16:21Z")
It looks like you’ve got some non-media directories added to your Libraries. I wonder if that’s contributing to problems. If you edit the settings on a Library, what Folders are present? [Editing Libraries | Plex Support](https://support.plex.tv/articles/200289266-editing-libraries/) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 11, 2021, 6:19pm UTC](https://forums.plex.tv/t/media-server-shut-down/721842/9 "2021-06-11T18:19:03Z")
Yep… don’t point your library at `~/Library/...` etc. ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 12, 2021, 12:46am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/10 "2021-06-12T00:46:51Z")
Hi Tom .. here s what shows up when editing the library … wouldn t know the non media directories, can you point me to them ? ![Screen Shot 2021-06-12 at 12.44.47 PM](https://global.discourse-cdn.com/plex/original/3X/0/6/06815064aa44819a0c12c33c3625c0034d2b3c2c.jpeg) ---
**Author:** ![Volts](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Volts](https://forums.plex.tv/u/Volts)\ **Post date:** [June 12, 2021, 12:51am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/11 "2021-06-12T00:51:16Z")
Go to the next tab: “Add folders” and take another screenshot, please! ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 12, 2021, 12:55am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/12 "2021-06-12T00:55:22Z")
Plex server is crashing now without the TV connected, just starts up then crashes ![Screen Shot 2021-06-12 at 12.54.51 PM](https://global.discourse-cdn.com/plex/original/3X/d/3/d3f87338d73674033ccff4b835475d41fe1719ee.jpeg) ![Screen Shot 2021-06-12 at 12.55.04 PM](https://global.discourse-cdn.com/plex/original/3X/b/8/b8432204fbc9d7b4cdd851e26cc13f33d8c8cbd8.jpeg) a couple of minutes later … log attacched [Plex Media Server.1.log](https://forums.plex.tv/uploads/short-url/7GCfJuQ5TlJGmxftBc6Dmc2B72g.log) (10 [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/vZbSvX0k9QcjRYlfBkJOuMJrq9I.log) (7.2 MB) .0 MB) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 12, 2021, 1:35am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/13 "2021-06-12T01:35:29Z")
Please share some more details about your setup. I take it `/Volumes/video` is a network drive (e.g. from a NAS)? From the logs it seems like you have added your entire home folder to one of those Plex libraries (`/Users/mrumrich/`). As a consequence Plex is looking for media in the entire home folder, its subfolders and even the hidden `/Users/mrumrich/Library/` folder (which contains tons of files that contain configuration information for apps and your account). At the point of your crash, your Plex Media Server attempts to scan its own data directory (the folder where your server’s database and metadata reside). I suppose that’s causing some deadlock. # Please go through all your libraries and check the `Add folders` sections. Each library is perfectly ok to point to multiple folders. However each folder should be the parent folder containing your actual media (not 5 or 6 folders up/down). **Example:** With your `Movies` library pointing to `/Volumes/video/`, Plex expects that folder to contain the movie library media. ```plaintext Volumes video <- the folder linked to your library Seeking a Friend for the End of the World (2012) Seeking a Friend for the End of the World (2012).ext The Accountant (2018).ext ``` _Where `.ext` is the respective file extension._ _This contains 1 example each for a flat library structure (the accountant example) or one where each movie has its own folder (seeking a friend for the end of the world example)._ # From the looks of it at least one of your libraries is pointing at `/Users/mrumrich/`. ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 12, 2021, 2:36am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/14 "2021-06-12T02:36:25Z")
Hi Tom thanks for your reply. Decided to delete all folders and start again with a blank folder “Movies”. I will see if the structure I have on my NAS ( “video/movies” plus “video/Food” plus “video/travel” etc) will be showing up in plex “movies” and let you know how I got on. Faster than changing all folder/ libraries Cheers Mike ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 12, 2021, 2:43am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/15 "2021-06-12T02:43:57Z")
This is the sturcture I have on my NAS and I would like to have the same on the left hand sidebar on plex : ![Screen Shot 2021-06-12 at 2.43.09 PM](https://global.discourse-cdn.com/plex/original/3X/0/7/07b1803e70663cacbaf48456be012ead990d5c98.jpeg) ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 12, 2021, 4:19am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/16 "2021-06-12T04:19:13Z")
Hi Thom80H … new structure as mentioned seems to work, I might have caused “confusion” for the app by not correctly setting up the file structure / libraries in the first place. I m now pointing directly to the NAS, not having mrumrich etc included; looks like volumes/video/xxx iso user/mrumrich/xxx. don t know if this fixed the issue, will monitor for a while and let you know, maybe this helps some one else. So far system has not crashed. Cheers M ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 16, 2021, 4:47am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/17 "2021-06-16T04:47:16Z")
App is working fine for now, tried over the last couple of days, problem seems to be solved Thanks Thom. Now another question: Is there a way to run plex server from the Synology NAS without the need to have my iMax turned on and the server app running on the imac? Maybe a silly question but it s a question 🙂 Cheers Mike ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 16, 2021, 7:00am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/18 "2021-06-16T07:00:41Z")
There’s a native version of PMS for Synology NAS devices. Keep in mind there’s some limitations compared to running Plex from a full-fledged computer. [https://support.plex.tv/articles/201373823-nas-devices-and-limitations/](https://support.plex.tv/articles/201373823-nas-devices-and-limitations/) # Also… preferably don’t migrate right now if you’re using the beta / RC of DSM 7 which seems to still have a lot of issues. > [@Synology - DSM 7.0 Release - Plex Installation (Not Operational) Issues](https://forums.plex.tv/t/synology-dsm-7-release-candidate-issues/719845/): > > DSM 7 Release Issues Synology has finally advanced DSM 7.0 to Release status – Complete with more changes. In this thread we will focus and resolve any issues which result from the latest (DSM 7.0-41890) firmware. Reference to existing DSM 7 package features and migration instructions can be found here with the migration procedure beginning with the second post of the thread.: Read below and evaluate your status before proceeding. # > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-dsm-5-6-questions-answers-and-a-few-how-tos/490215/): > > Synology Frequently Asked Questions Table of Contents [Intro: Posting in the Plex Synology Forum](https://forums.plex.tv/t/490215/5)DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. [Getting access to the Logs](https://forums.plex.tv/t/490215/6)[Have I installed the latest version…?](https://forums.plex.tv/t/490215/7)[Which version do I need, Intel or ARM?](https://forums.plex.tv/t/490215/8) 3a. [Using Plex’s package signing public key - DSM 6](https://forums.plex.tv/t/490215/9)[LAN addressing requirements - RFC1918 specification for local LAN?](https://forums.plex.tv/t/490215/10)[First run & Setup](https://forums.plex.tv/t/490215/11)[Recommended Media Organization and A…](https://forums.plex.tv/t/490215/12) ---
**Author:** ![bapu56\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bapu56\_gmail\_com](https://forums.plex.tv/u/bapu56_gmail_com)\ **Post date:** [June 16, 2021, 7:29am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/19 "2021-06-16T07:29:30Z")
Thanks Thom, I do have the PMS installed on my DS 416 (maxed out RAM 8 GB) but can t access from the TV app … when I try to set up ip for connection 1 with the NAS ip address and the port 32400 the system tells me that the server is not accessible … not running a beta so it should work, wonder where I am going wrong … Cheers Mike ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 16, 2021, 7:40am UTC](https://forums.plex.tv/t/media-server-shut-down/721842/20 "2021-06-16T07:40:50Z")
Check if you’re running the server and clients from the same Plex account. If you do… are the libraries of the 416 maybe already showing in the `more` section of the main navigation? Another troubleshooting step could be to verify that the tv is hosted in the same subnet, otherwise client and server won’t be able to see each other. [Next page](https://forums.plex.tv/t/media-server-shut-down/721842.md?page=2)