# Media Server Shutting Down Internet **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 8, 2022, 4:03pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901 "2022-12-08T16:03:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gpb55](https://avatars.discourse-cdn.com/v4/letter/g/e95f7d/32.png) [@gpb55](https://forums.plex.tv/u/gpb55)\ **Post date:** [December 8, 2022, 4:03pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/1 "2022-12-08T16:03:17Z")
Server Version#:1.29.2.6364 Whenever I download Plex Media Server it shuts down my internet on my machine. Not the whole network, just the machine I download it on. I’ve tried this with my desktop (Windows 11) and my laptop (Windows 10) and the same thing keeps happening. Once I uninstall the media server, my internet starts working again. Is there some kind of plex setting that can fix this? Is it maybe on my ISP’s end? A windows setting perhaps? Any help would be greatly appreciated. Thanks! ---
**Author:** ![Lazh02](https://avatars.discourse-cdn.com/v4/letter/l/c4cdca/32.png) [@Lazh02](https://forums.plex.tv/u/Lazh02)\ **Post date:** [December 8, 2022, 4:26pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/2 "2022-12-08T16:26:55Z")
this is the same thing that’s happening with my desk top (windows 11) as well, I downloaded the newest version of plex media server. [Plex taking a long time to login](https://forums.plex.tv/t/plex-taking-a-long-time-to-login/821898) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2022, 9:02pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/3 "2022-12-08T21:02:39Z")
xFinity gateway as router? if so: [Amazon Fire tablets. Library doesn't consistently populate when remote and I think client is transcoding - #10 by BigWheel](https://forums.plex.tv/t/amazon-fire-tablets-library-doesnt-consistently-populate-when-remote-and-i-think-client-is-transcoding/803264/10) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 8, 2022, 11:51pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/5 "2022-12-08T23:51:01Z")
What ISPs do y’all have? ---
**Author:** ![gpb55](https://avatars.discourse-cdn.com/v4/letter/g/e95f7d/32.png) [@gpb55](https://forums.plex.tv/u/gpb55)\ **Post date:** [December 10, 2022, 5:19am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/6 "2022-12-10T05:19:06Z")
Century Link. I asked their support if it was something on their end but they said they didn’t see anything out of the ordinary. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 10, 2022, 5:31am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/7 "2022-12-10T05:31:28Z")
What is not out of the ordinary for them may not be ordinary for most folks. It’s ordinary for Comcast to block ports Plex uses with their secure browsing software for example and they would not say a thing about it. but we can wait to see what @Lazh02 is using. Other than that would need to look at [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) to see if it is doing something not normal. ---
**Author:** ![Lazh02](https://avatars.discourse-cdn.com/v4/letter/l/c4cdca/32.png) [@Lazh02](https://forums.plex.tv/u/Lazh02)\ **Post date:** [December 10, 2022, 9:54pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/8 "2022-12-10T21:54:21Z")
I’m using Centurylink, this problem started a couple of weeks ago ---
**Author:** ![getbigg21\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/g/43a26b/32.png) [@getbigg21\_hotmail\_com](https://forums.plex.tv/u/getbigg21_hotmail_com)\ **Post date:** [December 13, 2022, 5:06pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/9 "2022-12-13T17:06:25Z")
I’m have been having the same issue. Pretty much haven’t been able to watch anything for the past 2 week b/c of this. I have Centurylink. Tried it on my brothers computer at his place using Cox and wasn’t working there either. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 13, 2022, 9:13pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/10 "2022-12-13T21:13:01Z")
Need [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) after the internet goes down so we can see what the server was trying to do. ---
**Author:** ![jasonensor](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jasonensor](https://forums.plex.tv/u/jasonensor)\ **Post date:** [December 14, 2022, 12:37am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/11 "2022-12-14T00:37:15Z")
Have provided [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and ping test logs on other thread for BigWheel. For others, I’ve been able to eliminate by both disabling Remote Access and checking the Run Scanner Tasks At Low Priority under Library. Having one or the other reduced internet downtime from 4 min to 10 sec. ---
**Author:** ![gpb55](https://avatars.discourse-cdn.com/v4/letter/g/e95f7d/32.png) [@gpb55](https://forums.plex.tv/u/gpb55)\ **Post date:** [December 15, 2022, 4:59pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/12 "2022-12-15T16:59:45Z")
How do I send you the [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I downloaded the zip file but I don’t know how to get that info to you without just copy/pasting all these 30+ files. ---
**Author:** ![pl\_5309](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@pl\_5309](https://forums.plex.tv/u/pl_5309)\ **Post date:** [December 15, 2022, 5:01pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/13 "2022-12-15T17:01:11Z")
Reply to this thread, drag and drop the zip file onto the reply. ---
**Author:** ![gpb55](https://avatars.discourse-cdn.com/v4/letter/g/e95f7d/32.png) [@gpb55](https://forums.plex.tv/u/gpb55)\ **Post date:** [December 15, 2022, 5:04pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/14 "2022-12-15T17:04:25Z")
Ha ha wow can’t believe I didn’t try that. Thanks for the help! [Plex Media Server Logs\_2022-12-15\_08-50-19.zip](https://forums.plex.tv/uploads/short-url/xbJWPNVmNiLfSon9v97iHp3H4lW.zip) (188.5 KB) ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 16, 2022, 11:44pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/15 "2022-12-16T23:44:46Z")
Don’t see anything unusual in logs. Does your ISP have any built in antivirus or internet security type of thing? ---
**Author:** ![shaferr5](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@shaferr5](https://forums.plex.tv/u/shaferr5)\ **Post date:** [December 17, 2022, 4:27am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/16 "2022-12-17T04:27:04Z")
Having the same problem. Deleted and reinstalled the Plex apps without any solution. ISP is CenturyLink. ---
**Author:** ![shaferr5](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@shaferr5](https://forums.plex.tv/u/shaferr5)\ **Post date:** [December 17, 2022, 4:48am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/17 "2022-12-17T04:48:25Z")
CenturyLink doesn’t have any built in protection. McAfee is a optional addition to customers. I turned off all antivirus and internet protection programs on my computer and still whenever opening Plex Media Server my internet connection is terminated. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 18, 2022, 1:44pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/18 "2022-12-18T13:44:11Z")
> [@Plex Media Server Causes Bizarre Cyclic Internet Drops](https://forums.plex.tv/t/plex-media-server-causes-bizarre-cyclic-internet-drops/819013/7): > > I may have figured it out and it is a similar situation to the original poster. If you go into the settings for your modem, CenturyLink includes a “cyber security” function in the advanced settings of the modem, something which I had not ever noticed before. From what I have been reading, it seems to be a basic firewall run off of McAfee software. After reading other unrelated forums in which people complained about how this setting blocked functionality of various programs that require the ab… > [@Launching Plex Media Server immediately breaks wifi (MacOS)](https://forums.plex.tv/t/launching-plex-media-server-immediately-breaks-wifi-macos/820913/2): > > I fixed it! Here’s what to do if you’ve found this page after searching for a solution to the same problem… I have CenturyLink Fiber - you need to disable their “Cyber Security” mode in Advanced Settings on your router. One of the things it blocks by default is the PMS. If you have another ISP, look for a similar thing in your router settings. Good luck! ---
**Author:** ![shaferr5](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@shaferr5](https://forums.plex.tv/u/shaferr5)\ **Post date:** [December 18, 2022, 8:03pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/19 "2022-12-18T20:03:03Z")
Thanks OttoKerner for your effort in providing the forum links. Disabling the Cyber Security setting in the CenturyLink router restored the use of PMS. I should have considered my recent change back to using the CenturyLink C4000XG router caused the problem. Thanks again. ---
**Author:** ![gpb55](https://avatars.discourse-cdn.com/v4/letter/g/e95f7d/32.png) [@gpb55](https://forums.plex.tv/u/gpb55)\ **Post date:** [December 19, 2022, 1:04am UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/20 "2022-12-19T01:04:46Z")
Yup, that fixed it! Thanks so much for your help! ---
**Author:** ![jasonensor](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jasonensor](https://forums.plex.tv/u/jasonensor)\ **Post date:** [January 2, 2023, 8:48pm UTC](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/21 "2023-01-02T20:48:50Z")
It would appear that sometime in the last 2 weeks, the ability to disable the “cyber security” function is no longer available - or they have moved the function. I had found it after you posted this, but it is now not even an option in the Advanced Settings for the C4000XG. ![image](https://global.discourse-cdn.com/plex/original/4X/7/6/9/769cb6fd2defd05f7a2dc4555ae618f77ff0343c.png) [Next page](https://forums.plex.tv/t/media-server-shutting-down-internet/821901.md?page=2)