# Media Server Update Problem **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086 "2022-03-31T13:29:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [March 31, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/1 "2022-03-31T13:29:32Z")
Server Version#: 1.20.5.3600 Player Version#: Every time I run Plex I’m told via the “Activity” gadget, there is a Media Server Update available. My current version is 1.20.5.3600, the update is to version 1.25.8.5663. No matter what I do, the update command does not install the new update. On screen I’m told the update is downloading but when I activate “Install”, & then grab my cup of tea 🙂 I find the server has not updated to the new one. I only have this updating problem with Plex, all other software on my Windows 10 PC updates fine. Any guidance would be appreciated. Thank you. ---
**Author:** ![28palo\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/2/f475e1/32.png) [@28palo\_gmail\_com](https://forums.plex.tv/u/28palo_gmail_com)\ **Post date:** [June 4, 2022, 11:20am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/2 "2022-06-04T11:20:05Z")
same problem - no answer yet??? p ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 4, 2022, 11:21am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/3 "2022-06-04T11:21:29Z")
> [@Media Server Will Not Update](https://forums.plex.tv/t/media-server-will-not-update/795422/3): > > I strongly advise you to perform at least a health check of your Plex database. Performing a full database repair procedure can’t hurt either. These are the instructions for your current server software version: (do NOT try to upgrade before performing the repair/check) [Repair a Corrupt Database 1.22.0 and earlier | Plex Support](https://support.plex.tv/articles/201100678-repair-a-corrupt-database-1-22-0/) After the check is returning OK or the repair procedure was successful, do this: Stop/quit/end Plex Server with the tray icon deinstall Plex Server with the regular… ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 11, 2022, 11:12pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/4 "2022-07-11T23:12:16Z")
[Plex Media Server\_20220711235229.log](https://forums.plex.tv/uploads/short-url/5RK1FMU5KveAjwRZxFuS7K9pOQ.log) (20.5 KB) I’m still having problems trying to update Plex, this is despite trying the advice I’ve been given in this post / thread. I’ve tried uninstalling Plex from my PC to download the latest version to reinstall but I’m not able to uninstall the older version. During the new installation process a message appears saying the feature I’m trying to use is on a network resource that is unavailable. I’ve to try again (same message re occurs when I do), or enter an alternative path to a folder containing the installation package 'pms-shutdown.msi. I’m admittedly, lost & frustrated with this problem. I’ve attached a log file in hope it will help someone see what the problem is. HELP!! 🙂 Thank you in advance. ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [July 11, 2022, 11:20pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/5 "2022-07-11T23:20:39Z")
1. show down plex 2. try running the installer manually (install over top of the existing setup) 3. post your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 12, 2022, 8:16am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/6 "2022-07-12T08:16:01Z")
Thank you for your reply. What is meant by “show down Plex”? I have tried running the installer manually (if this means going to the Plex Website & downloading the most recent version then clicking install). The original (older set up) version of Plex is still in the PC as it can’t be uninstalled. Its when I do this that the installation process commences but stops when I get the error message as I describe. Sorry if I’m not understanding your guidance correctly. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 12, 2022, 9:23am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/7 "2022-07-12T09:23:10Z")
He probably meant “shut down”. Take a look into your [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/), in the `/Updates` subfolder. Is the installer executable of the old version still in there? If yes, then launch it and choose “uninstall”. Otherwise, take a look here: [Windows: Errors trying to upgrade, install, or uninstall Plex Media Server | Plex Support](https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/) ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 12, 2022, 10:35am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/8 "2022-07-12T10:35:11Z")
Forgive me in advance for my PC tech inadequacies. When I look in the plex media folder (I do not see a folder named [plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/)), there is no /updates subfolder. There is a Plex Update Service Launcher.exe & Plex Update Service.exe. The Plex Media server.exe is also there. Is this helpful? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 12, 2022, 10:36am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/9 "2022-07-12T10:36:49Z")
Follow the orange link. It explains the location of the folder. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 12, 2022, 10:53am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/10 "2022-07-12T10:53:49Z")
Otto, thank you so much for your patience, truly appreciated. The link took me to the folder. In that folder there seems to be loads of different versions (earlier) of the media server software (they are named as numbers & letters (e.g. - 1.27.1.5916-6b0e31a64). When I open each folder there is a sub folder “Packages” which includes the .exe file of each plex version. When I launch each .exe file I only see the “install” option & if I try to install I get the original problem message I’m trying to solve. the error message seems to be looking for “pms-shutdown.msi”. It can’t find it & says I should try again or enter an alternative path. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 12, 2022, 3:27pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/11 "2022-07-12T15:27:01Z")
Do you see a folder for your currently installed 1.20.5… ? If you do, take the .exe then copy it to a convenient folder. copy the path to this folder into the clipboard. Then open a command line (cmd.exe) and paste the path in. make sure it ends in a backslash. Then append the full file name of the exe (including the `.exe` part) then append a space character then append `/repair` So the full line should look similar to `D:\otto\PlexMediaServer-1.20.5.3600-47c0d9038-x86.exe /repair` then press Enter. This should restore the missing `pms-shutdown.msi` which you will be needing to uninstall it right afterwards. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 12, 2022, 4:58pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/12 "2022-07-12T16:58:52Z")
Otto, again my appreciation of your continuing patience. I did see a folder for my currently installed Plex which was located at C:\Users\Betanski\AppData\Local\Plex Media Server\Updates. I copied it to a folder I created on my desktop (new location - C:\Users\Betanski\Desktop), then followed the instructions you supplied to enter into the cmd. prompt. When I enter the cmd prompt the Plex install window opens & when trying to install I suffer the same source problem. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 12, 2022, 5:07pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/13 "2022-07-12T17:07:52Z")
Afterthought - Not sure if I’m selecting the folder with the currently installed version of plex (version 4.43.4). The names of the folders in C:\Users\Betanski\AppData\Local\Plex Media Server\Updates do not identify which version they are relevant to. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 7:55am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/14 "2022-07-13T07:55:34Z")
You are citing the version number of the web app, not the server. Please peruse the second link I gave in my first response above. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 11:09am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/15 "2022-07-13T11:09:49Z")
Hi Otto, I’m still trying this & thank you for your continuing assistance. I’m assuming the 2nd link you refer to is using the Windows Uninstall Tool. I did use this & it appeared to remove the Media Server. I also used it to remove the Media Player. Once uninstall was completed I did a PC restart & Plex was not in the programme / app list so all seemed good. I then downloaded the latest version of Plex but when I tried to install it I received the same error message I received before - “the feature you are trying to use is on a network resource which is unavailable. Click ok to try again or enter an alternative path to a folder containing 'pms-shutdown.msi in the box below”. I’ve copied you the log - [Plex Media Server\_20220713115627.log](https://forums.plex.tv/uploads/short-url/dQPqf63r8MpYVyqCpDNe3cygkTp.log) (20.1 KB) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 11:13am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/16 "2022-07-13T11:13:33Z")
Did you download the installer exe onto a local hard drive or are you running it from a network file share? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 11:35am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/17 "2022-07-13T11:35:25Z")
Otto, I downloaded the install exe to my C: hard drive. It went to my downloads. However, I think I’ve detected a mistake I was making. The download was not the Windows 64 bit version. I’ve now downloaded the 64bit version, executed the install & it has installed. It’s version 1.48.2.3124-647ff031. This new install is currently trying to find my server & failing to do so. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 11:47am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/18 "2022-07-13T11:47:03Z")
Are all traces of the x86 installation gone from your hard drive? Check whether the folder `C:\Program Files (x86)\Plex\Plex Media Server` is still present or if it has been removed. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 12:10pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/19 "2022-07-13T12:10:06Z")
The folder you mention is there. Some of the files in it are dated as today, others are, at the oldest, dated back to 2020 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 12:13pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/20 "2022-07-13T12:13:23Z")
> [@OttoKerner](#): > > C:\Program Files (x86)\Plex\Plex Media Server Are you sure that you are not looking at the folder `C:\Program Files\Plex\Plex Media Server` instead? `C:\Program Files (x86)` holds the 32 bit version, while `C:\Program Files` holds the 64 bit version. only clean out the `Plex\Plex Media Server` folder inside of the former. Does it let you delete the folder or does it complain that some of the files are still in use? [Next page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=2)