# Media Server Update Problem **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086 "2022-03-31T13:29:32Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 12:43pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/21 "2022-07-13T12:43:00Z")
Just checked again. Plex is in the folder C: Program Files (x86). It is also in the C: Program Files folder. Are you suggesting I try deleting the Plex folder in C: Program Files (x86), the 32 bit version? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 12:57pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/22 "2022-07-13T12:57:28Z")
Precisely. Whether this succeeds or not will determine the next steps. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:01pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/23 "2022-07-13T13:01:40Z")
Will give that a try now ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:05pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/24 "2022-07-13T13:05:34Z")
Won’t let me delete the folder because the folder or a file in it is open in another program ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 1:08pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/25 "2022-07-13T13:08:16Z")
Open the “services” control panel (`services.msc`) and stop the “Plex Updater service”. Do also open the task manager (CTRL+Shift+Esc) and look for running Plex processes. Shut them down. Then try again to delete the folder. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/26 "2022-07-13T13:29:19Z")
Otto. Managed to stop updater in task manager (was only plex item active), but plex update service in “services” won’t highlight to let me stop it. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 1:30pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/27 "2022-07-13T13:30:14Z")
I’m not sure what you mean by “won’t highlight”. Does the service appear in the list or is it absent? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:33pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/28 "2022-07-13T13:33:56Z")
it’s there in the list , telling me it’s “running” but when I right click, only the “Start” option is in bold text, the others, including “stop” are not bold (highlighted), therefore not active. Hope this description helps. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 1:35pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/29 "2022-07-13T13:35:05Z")
That is very weird. Can you “disable” it? If so, do it, then restart Windows. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:40pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/30 "2022-07-13T13:40:36Z")
The option to disable does not exist, or at least, is not visible. Only options I’m able to command are “refresh” & to access “properties”. I “refreshed” the services folder & I now see that the plex update service is no longer “running”, according to the status column ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 1:41pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/31 "2022-07-13T13:41:08Z")
Very good. Re-attempt the deletion now. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:44pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/32 "2022-07-13T13:44:16Z")
Yep. was able to delete plex from C: Program Files (x86). Should I now restart Windows? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 1:44pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/33 "2022-07-13T13:44:39Z")
Yes. Then check for the Plex icon in the task tray. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 1:46pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/34 "2022-07-13T13:46:27Z")
Will do that now. Will update you when up & running after restart. Otto, truly, I can’t thank you enough for your help & patience. Very much appreciated. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:18pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/35 "2022-07-13T14:18:45Z")
That’s me back. No plex icon in task tray but there are 2 Plex’s in the Start Menu program list. One is merely titled Plex & the other is titled Plex Media Server. As yet I haven’t used them. Should I open / start them? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:19pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/36 "2022-07-13T14:19:54Z")
“Plex” is the pure player app. Start “Plex Media Server”. then open a web browser and point it to [http://localhost:32400/web](http://localhost:32400/web) ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:20pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/37 "2022-07-13T14:20:43Z")
Believe it or not, despite the problems, I love using Plex 😁 ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:21pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/38 "2022-07-13T14:21:10Z")
doing that now ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:24pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/39 "2022-07-13T14:24:51Z")
Ahhh. when starting Plex Media Server I’m told the shortcut no longer exists, in fact, the icon has now deleted itself from Start Menu. Shall I start the remaining Plex icon? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:25pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/40 "2022-07-13T14:25:55Z")
No, look for the .exe inside the `C:\Program Files\Plex\Plex Media Server` folder and place a shortcut to it on your desktop (for now). Then execute that one. [Previous page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=1) [Next page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=3)