# Media Server Update Problem **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086 "2022-03-31T13:29:32Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:26pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/41 "2022-07-13T14:26:36Z")
trying that now ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:30pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/42 "2022-07-13T14:30:56Z")
There are 2 folders in C: Program Files\> Plex. One is just “plex”, the other "plex media player. There’s an exe file in “plex” , should I copy that to the desktop? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:31pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/43 "2022-07-13T14:31:33Z")
We want the one from `C:\Program Files\Plex\Plex Media Server` ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:33pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/44 "2022-07-13T14:33:56Z")
As I said, there isn’t a folder in C: Program Files\> Plex which is titled Plex Media Server, just Plex & Plex Media Player ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:42pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/45 "2022-07-13T14:42:26Z")
Then you probably haven’t downloaded the 64 bit version of Plex media server, but just the player app. (The 64 bit version of the _server_ is actually not officially available for download, yet.) So back to the beginning. Have you tried to use the Microsoft installer fixit to remove the `pms-shutdown.msi`? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:46pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/46 "2022-07-13T14:46:29Z")
No, haven’t used that. Should I get it & try it? I assume a search will find it? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:47pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/47 "2022-07-13T14:47:37Z")
It was linked above. Here is the direct link [Fix problems that block programs from being installed or removed](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d) ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:52pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/48 "2022-07-13T14:52:45Z")
Otto. Just realised when I clicked the link & saw what it was. I do have that software & I did run it earlier. It was running that which resulted in letting me do the “uninstall” of the older Plex. shall I run it again? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:53pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/49 "2022-07-13T14:53:25Z")
Yes, and point it to that pms-shutdown when it asks. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:55pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/50 "2022-07-13T14:55:31Z")
Sorry for another “I’m a dafty” question. It’s asking me if I’m having a problem installing or uninstalling a programme, what am I doing? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 2:56pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/51 "2022-07-13T14:56:43Z")
We want to uninstall `pms-shutdown` ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 2:57pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/52 "2022-07-13T14:57:28Z")
Got it, doing so now ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:00pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/53 "2022-07-13T15:00:05Z")
Only Plex option it’s offering is “Stopping Plex” When clicking on that it asks if I want to “Yes, try uninstall” or “No, try other fixes” ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:00pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/54 "2022-07-13T15:00:32Z")
Yes, obviously. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:01pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/55 "2022-07-13T15:01:47Z")
Sorry for my naivity, I’m not a PICNIC but I’m not a PC wizard either 🙂 ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:02pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/56 "2022-07-13T15:02:53Z")
Right. I’m told the problem is fixed but I wasn’t asked anything about searching for pms-shutdown.msi ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:03pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/57 "2022-07-13T15:03:34Z")
Good. Let’s restart Windows once again, then download the latest installer for Plex _Server_ and try to install it. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:07pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/58 "2022-07-13T15:07:50Z")
Before I restart - Will the new installer be the one from the Plex website 32 bit? If I’m understanding correctly what you said earlier, I think I previously made the mistake of downloading the higher bit Media Player instead of the required 32 bit Media Server ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:08pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/59 "2022-07-13T15:08:38Z")
> [@betanski](#): > > Will the new installer be the one from the Plex website 32 bit? Correct. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:14pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/60 "2022-07-13T15:14:53Z")
Restarting now. [Previous page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=2) [Next page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=4)