# Media Server Update Problem **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2022, 1:29pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086 "2022-03-31T13:29:32Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:31pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/61 "2022-07-13T15:31:22Z")
Ok, restarted PC. Note, there’s nothing Plex in the “tray” but Plex is in the Start Menu. Is this ok prior to downloading & installing new Media Server? I ask as I’m terrified of doing something stupid & undoing your hard work ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:31pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/62 "2022-07-13T15:31:53Z")
Just install the server now. > [@betanski](#): > > there’s nothing Plex in the “tray” but Plex is in the Start Menu That’s expected and doesn’t concern us. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:36pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/63 "2022-07-13T15:36:41Z")
New Plex installed. Shall I “run” it? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:36pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/64 "2022-07-13T15:36:58Z")
Of course. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:40pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/65 "2022-07-13T15:40:24Z")
That’s it up & running. It’s looking for the server & hasn’t found it…Yet … hopefully ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:42pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/66 "2022-07-13T15:42:02Z")
Do you have the Plex icon now in the task tray? Open a web browser and point it to [http://localhost:32400/web](http://localhost:32400/web) ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:42pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/67 "2022-07-13T15:42:50Z")
No icon in task tray ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:44pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/68 "2022-07-13T15:44:21Z")
[http://localhost:32400/web](http://localhost:32400/web) Can’t be reached ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 3:45pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/69 "2022-07-13T15:45:46Z")
Let it sit for another hour or so, since the newest version is performing quite extensive database modifications at first start. In the meantime, try to answer these questions: Did you at one point use some kind of “uninstaller” software or “registry optimizer” or the like? Do you remember customizing your Plex server installation by moving the [plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) away from its default location? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:49pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/70 "2022-07-13T15:49:40Z")
I’m getting Movies & Shows, Live TV etc just not the items I have stored in my PC. I can confirm for sure I’ve never used uninstaller software or registry optimizers & I’m pretty sure I’ve never moved any of the Plex folders. It’s only the interaction with you that has led to me working with the Plex folders ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 13, 2022, 3:52pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/71 "2022-07-13T15:52:37Z")
I’m very aware that you’ve been helping me for ages today & I’m so grateful. let’s take a break & see if my PC material is found. I’ll leave the software running. Again, many many thanks ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 13, 2022, 5:02pm UTC](https://forums.plex.tv/t/media-server-update-problem/785086/72 "2022-07-13T17:02:01Z")
OK, see if you can get some Plex [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) (the “manual” way). ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 14, 2022, 9:52am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/73 "2022-07-14T09:52:02Z")
Good morning Otto. As yet, Plex is still not finding my server. I’ve located the [server logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) there are 8 in total - DLNA Server Neptune, DLNA Server Neptune Old, DNLA Server (1 to 5) & DNLA Server. Any log in particular? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 14, 2022, 9:53am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/74 "2022-07-14T09:53:59Z")
`Plex Media Server.log` is the main one. Please take also a look into your Windows Registry. Go to the registry branch which is mentioned in this post and look for the key named `LocalAppDataPath` [[HowTo] An extended guide on how to move the Plex data folder on Windows](https://forums.plex.tv/t/howto-an-extended-guide-on-how-to-move-the-plex-data-folder-on-windows/197060/1) If it does exist, look at its content. It should be a drive letter and folder path. See if this location is still existing in your computer. ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 14, 2022, 10:01am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/75 "2022-07-14T10:01:40Z")
[Plex Media Server.log](https://forums.plex.tv/uploads/short-url/9lZIrwzkeyRrbRwTZMrqGG9muOB.log) (446.2 KB) I’ll now have a look at the registry ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 14, 2022, 10:20am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/76 "2022-07-14T10:20:59Z")
I’m having trouble here. Not sure if I’m in the right place. `HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server`. Is this where I should be? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 14, 2022, 10:24am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/77 "2022-07-14T10:24:32Z")
Yes. Is it missing? Or empty? If so, did you create a new Windows user account on this machine recently? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 14, 2022, 10:28am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/78 "2022-07-14T10:28:20Z")
Its not there. I haven’t created a new Windows user account recently ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 14, 2022, 10:29am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/79 "2022-07-14T10:29:08Z")
What exactly is not there? The whole branch `HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server` or just the single key `LocalAppDataPath`? ---
**Author:** ![betanski](https://avatars.discourse-cdn.com/v4/letter/b/a6a055/32.png) [@betanski](https://forums.plex.tv/u/betanski)\ **Post date:** [July 14, 2022, 10:30am UTC](https://forums.plex.tv/t/media-server-update-problem/785086/80 "2022-07-14T10:30:17Z")
Just the single key [Previous page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=3) [Next page](https://forums.plex.tv/t/media-server-update-problem/785086.md?page=5)