# Metadata Agents Not Working **URL:** \ **Category:** Dev/API Corner\ **Tags:** scanner-agent-dev\ **Created:** [November 18, 2013, 8:15pm UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250 "2013-11-18T20:15:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![stevodevo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/stevodevo/32/117098_2.png) [@stevodevo](https://forums.plex.tv/u/stevodevo)\ **Post date:** [November 18, 2013, 8:15pm UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/1 "2013-11-18T20:15:57Z")
Hi All,   I've been running PMS now for over a year and have had no problems with the Metadata agents pulling down both TV and Movie coverart and descriptions.     Since I've updated to 0.9.8.10 I've had the problem that no metadata is downloaded for my TV and Movies.  I'm not sure how to correct this - even if I do a manual lookup (Fix Metadata) it doesn't work.   Any help would be appreciated   Regards,   Steve   ---
**Author:** ![Kolewis](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kolewis/32/8495_2.png) [@Kolewis](https://forums.plex.tv/u/Kolewis)\ **Post date:** [November 22, 2013, 3:27am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/2 "2013-11-22T03:27:54Z")
Hi there, I just noticed the same issue today.  I'm on a Mac and have no issues until today. When I go to Agents, nothing is loading. Also takes a very long time to try and adjust any settings. Any suggestions? ---
**Author:** ![MajorDraco](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@MajorDraco](https://forums.plex.tv/u/MajorDraco)\ **Post date:** [November 23, 2013, 6:03am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/3 "2013-11-23T06:03:33Z")
I have had the same issue all week, I have tried removing and re adding but it doesn't seem to work. I also have checked the Agent's settings, and file structure. The TV shows are on TheTVDB, but I can never get a match for anything, anymore :( ---
**Author:** ![Trudge](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@Trudge](https://forums.plex.tv/u/Trudge)\ **Post date:** [November 23, 2013, 7:10am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/4 "2013-11-23T07:10:31Z")
Not really the right forum for this guys, but.... try doing a bundle reset (generally a sticky thread in the PMS section of whatever OS your are running) If that does not work, best open a thread in the relevant PMS forum, with some details on your server and some logs which show a scan. ---
**Author:** ![MajorDraco](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@MajorDraco](https://forums.plex.tv/u/MajorDraco)\ **Post date:** [November 25, 2013, 6:07am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/5 "2013-11-25T06:07:37Z")
Thanks for the advise, did the bundle reset to no avail.  Will post in the PMS Win7 section of the forum. I was just getting ready to buy a plex pass too, but this is quite a discouragement. ---
**Author:** ![captnet](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@captnet](https://forums.plex.tv/u/captnet)\ **Post date:** [November 28, 2013, 12:32am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/6 "2013-11-28T00:32:35Z")
Having the same issue after updating to Plex Server for Windows 0.9.8.10 There are threads all over the place about this. Hope it gets fixed soon. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 12:37am UTC](https://forums.plex.tv/t/metadata-agents-not-working/47250/7 "2019-12-21T00:37:26Z")
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