# Metadata being added but posters not

**URL:** https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744
**Category:** Metadata & Adding Files
**Tags:** server-windows
**Created:** [June 8, 2019, 10:53am UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744 "2019-06-08T10:53:44Z")
**Posts on this page:** 5
**Page:** 1

<div class="post-metadata">

### Author: ![steve\_chapman1990\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@steve\_chapman1990\_hotmail\_co\_uk](https://forums.plex.tv/u/steve_chapman1990_hotmail_co_uk)
#### Post date: [June 8, 2019, 10:53am UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744/1 "2019-06-08T10:53:44Z")

</div>

Server Version#: Version 1.15.6.1079  
i have never had a problem with my library and metadata before until a couple of days.

unfortunately one of my HDD’s decided it was time to die. This was where i kept everything to do with PMS. (i didn’t lose any media files luckily).

since that i have got a new HDD and have had to reinstall PMS. after re adding all my media i have found that the metadata is collected but no posters are being added. this is for pretty much all my films and tv shows.

i managed to get PMS to grab some posters but after about 10 min they dissapeard. can anyone please help me i dont no what else to do.

[Plex Media Server Databases\_2019-06-08\_11-36-05.zip (11.9 MB)](https://forums.plex.tv/uploads/short-url/dnGpQGVLZaPn0DPMi91LIP7OUbl.zip)  
[Plex Media Server Logs\_2019-06-08\_11-35-53.zip (5.0 MB)](https://forums.plex.tv/uploads/short-url/s5ty82nBEApcGoWtydeboBv3SvR.zip)

here are some screenshots aswell  
(upload://bBBENZrl6KbRpkpQrFQPXgBegRh.jpeg)

 ![tv%20main](https://global.discourse-cdn.com/plex/original/3X/4/c/4c12d9cf23d4be2e96f523b87d1e8b40f4ce8827.jpeg) ![tv%20inside](https://global.discourse-cdn.com/plex/original/3X/2/f/2f585507fef9f8c0a29efc2d6993319c4dbae3fd.jpeg) ![films%20inside](https://global.discourse-cdn.com/plex/original/3X/4/3/43d2e7ba07b6710ee95ea2bfbfd3a021edcfc0bb.jpeg) ![file%20names](https://global.discourse-cdn.com/plex/original/3X/1/4/1483ed670d8de8a9971019e441201bce6f00ad53.jpeg)

---

<div class="post-metadata">

### Author: ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [June 8, 2019, 11:02am UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744/2 "2019-06-08T11:02:29Z")

</div>

1. please disable ‘verbose’ logging. It is the opposite of helpful.

2. your drive E: is not formatted with the NTFS file system. That’s the reason for the missing posters.  
[https://support.plex.tv/articles/201424327-why-do-i-get-metadata-but-no-images-for-my-library-items/](https://support.plex.tv/articles/201424327-why-do-i-get-metadata-but-no-images-for-my-library-items/)

---

<div class="post-metadata">

### Author: ![steve\_chapman1990\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@steve\_chapman1990\_hotmail\_co\_uk](https://forums.plex.tv/u/steve_chapman1990_hotmail_co_uk)
#### Post date: [June 8, 2019, 11:11am UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744/3 "2019-06-08T11:11:07Z")

</div>

thank you for the quick reply i will try this now. might take a while got over 1tb of data on this drive.

---

<div class="post-metadata">

### Author: ![steve\_chapman1990\_hotmail\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@steve\_chapman1990\_hotmail\_co\_uk](https://forums.plex.tv/u/steve_chapman1990_hotmail_co_uk)
#### Post date: [June 8, 2019, 4:12pm UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744/4 "2019-06-08T16:12:35Z")

</div>

as an update i have changed to ntfs (didnt even realise i still had a drive that wasnt this format) all is working tysm otto

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [September 6, 2019, 4:12pm UTC](https://forums.plex.tv/t/metadata-being-added-but-posters-not/420744/5 "2019-09-06T16:12:38Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.