# Metadata cannot refresh unable to automatch/connect agent

**URL:** <https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622>\
**Category:** Metadata & Adding Files\
**Tags:** server-linux\
**Created:** [January 12, 2020, 5:07am UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622 "2020-01-12T05:07:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![petertanty\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/p/ccd318/32.png) [@petertanty\_gmail\_com](https://forums.plex.tv/u/petertanty_gmail_com)\
**Post date:** [January 12, 2020, 5:07am UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622/1 "2020-01-12T05:07:33Z")

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Plex Server: Version 1.18.4.2171  
Synology: DS1019+

Everything working with 900 movies matched until yesterday. Adding movies to folder with no metadata.

Tried the following but unable to resolve. Movies ext .mkv

Removed missing metadata movie  
Cleared /var/lib/plex/Plex Media Server/Plug-in Support/Caches  
Scan Library Files  
Emptied Trash  
Re-added movie

Hoping that it may fixed itself as some have reported. But is there a reason why this happens?

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**Author:** ![mcgogators](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mcgogators/32/21922_2.png) [@mcgogators](https://forums.plex.tv/u/mcgogators)\
**Post date:** [January 17, 2020, 4:52am UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622/2 "2020-01-17T04:52:05Z")

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Sounds like we’re in the same boat. I have about 500 movies, pretty much all of which had their metadata update correctly and without issue, up until about 1 week ago. I loaded 5 new movies the same way I always do, but the metadata won’t load correctly and the 2 movie flavors of each film (mkv and mp4) also don’t match correctly.

Like you, I also tried the “plex dance” of moving the files, emptying the trash, etc., to no avail.

Plex Support folks - any ideas?

Thanks.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [January 17, 2020, 5:31am UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622/3 "2020-01-17T05:31:19Z")

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If you both will verify you have DEBUG logging enabled and VERBOSE logging **disabled** ,

1. Force Refresh the metadata for a small section  
-or-
2. Plex Dance some specific problematic files.

When done,

1. Download the logs and attach the ZIP
2. With that, please share for me the exact filename as it exists
3. Also attach the output of `mediainfo _filename_`

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**Author:** ![mcgogators](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mcgogators/32/21922_2.png) [@mcgogators](https://forums.plex.tv/u/mcgogators)\
**Post date:** [January 18, 2020, 6:18pm UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622/4 "2020-01-18T18:18:05Z")

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ChuckPA,

Hi. Is there a way to private message you? It seems a bit odd for me to post my Plex logs for the world to see. I’m assuming there’s another way. I tried to PM you but it said you weren’t accepting private messages. What am I missing?

I think I have my logs and info ready to send. Thanks.

-Mike

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 17, 2020, 6:25pm UTC](https://forums.plex.tv/t/metadata-cannot-refresh-unable-to-automatch-connect-agent/525622/5 "2020-04-17T18:25:03Z")

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