Metadata downloading, no posters for 1 Library

[cheule]

Have been using Plex for almost 5 years. OS HD for media server showing errors, so I replaced the HD fresh, and installed Plex Media Server clean.

Added Movie and TV libraries (from same RAIDs they’ve always been on).

Movie Library populated all metadata and posters. TV library populated all metadata, EXCEPT posters. No icons at all, nothing in edit info area under posters.

I tried a few things like Rematching, reanalyzing, removing library and reattaching the folder. I have the agent set to TheTVDB.

Ideas? I’m stumped!

MacOS 10.15
Server Version#: 4.14.2
Player Version#: Web Interface

[tom80H]

Notice: Metadata using TVDB agent

You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. https://forums.thetvdb.com/viewtopic.php?f=3&t=60048

[cheule]

Interesting, and helpful. So if I switched to The Movie Database as an agent, that should solve it (maybe it won’t because that DB might be movies only?) I’ll try again, but I believe I tried that as a troubleshooting step and it didn’t work. Trying now…

Edit: didn’t work. Back to TheTVDB. Oddly two shows of my 100 did get posters.

Are there any custom sources/agents I can use in the meantime?

[tom80H]

TheMovieDb.org also offers metadata for tv shows… occasionally series are organized slightly different or one database lists different extras.

I’ve had the same experience as you when uploading a new show on my server (show is matched, metadata is loaded but no posters/backdrops showing. If you can live with that for a moment you should be able to simply refresh metadata once the TVDb.com API is back working.

[cheule]

Thanks for all your help. I’ll look into TheMovieDb.org. Or if I get lazy, just wait for 3.0 API ironing out.

[pshanew]

If you do switch your TV library’s agent to The Movie Database, you’ll probably need to perform the steps outlined here (Plex Dance):

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

If not, I’m pretty sure it will continue to use the original agent on future metadata refreshes.

[tom80H]

@pshanew

If you do switch your TV library’s agent to The Movie Database, you’ll probably need to perform the steps outlined here (Plex Dance

That’s indeed necessary if you change the agent for an existing (matched) library and want to re-match all items with the new agent.

[cheule]

Thanks for linking to that Plex Dance. It was indeed necessary to do in order to pull The Movie Database posters for my TV library.

Additional tip for anyone reading this thread: I had moved my entire “TV” folder out of the path in order to Plex Dance. I found that the Plex Dance wasn’t working. The old associations remained. It was necessary to make a dummy folder and leave it in TV, and move the TV contents out. Plex apparently assumes the device is offline or inaccessible if the entire folder disappears. Just a heads up.

Consider this solved. I have Posters now via The Movie Database.