# Metadata no longer updating

**URL:** <https://forums.plex.tv/t/metadata-no-longer-updating/852315>\
**Category:** Plex Media Server\
**Tags:** metadata\
**Created:** [September 2, 2023, 2:45pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315 "2023-09-02T14:45:30Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Jatinder377](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@Jatinder377](https://forums.plex.tv/u/Jatinder377)\
**Post date:** [September 2, 2023, 2:45pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/1 "2023-09-02T14:45:30Z")

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Server Version#:   
1.32.5.7349

Player Version#:  
4.114.3

For the last week or so the metadata is no longer updating.

I’ve done the following:

1. Optimized the DB
2. Singed in and out
3. Changed the agents:

 ![image](https://global.discourse-cdn.com/plex/original/4X/4/a/0/4a0a6729505bba79306cf6ade376583c0a364e66.png)

1. Disconnected and connected the account
2. Re-booted my router
3. Re-booted my NAS (plex is run from there)
4. Changed logging to verbose (that fixed it for someone else)

Before I got poster, movie data, characters etc..

Now I do not get anything

[Plex Media Server Logs\_2023-09-02\_07-44-37.zip](https://forums.plex.tv/uploads/short-url/6xiVsGfXWHfZqzzcNLRzQDwcGlC.zip) (3.5 MB)

Any help would be appreciated

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<div class="post-metadata">

**Author:** ![Jatinder377](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@Jatinder377](https://forums.plex.tv/u/Jatinder377)\
**Post date:** [September 2, 2023, 2:46pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/2 "2023-09-02T14:46:51Z")

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Also if I attempt to perform a match it is empty

 ![image](https://global.discourse-cdn.com/plex/original/4X/6/3/2/632e10df64debf28cf2f5935aa631f8e51477c57.png)

 ![image](https://global.discourse-cdn.com/plex/original/4X/0/3/1/031ce5c7de8f6b9d858c7fadb6c87f71dfb0f9df.png)

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<div class="post-metadata">

**Author:** ![Triton20171](https://avatars.discourse-cdn.com/v4/letter/t/e495f1/32.png) [@Triton20171](https://forums.plex.tv/u/Triton20171)\
**Post date:** [September 2, 2023, 5:17pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/3 "2023-09-02T17:17:27Z")

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still same for me, why Plex do nothing about that ???

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**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\
**Post date:** [September 4, 2023, 2:51am UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/4 "2023-09-04T02:51:33Z")

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Try naming the file correctly. “No Time To Die.2021.mkv”

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**Author:** ![joolzg](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@joolzg](https://forums.plex.tv/u/joolzg)\
**Post date:** [September 4, 2023, 6:58am UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/5 "2023-09-04T06:58:42Z")

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Same here, nothing being matched

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [September 4, 2023, 11:11pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/6 "2023-09-04T23:11:19Z")

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@Jatinder377 I am seeing 403 forbidden error codes in your logs.

You are using the legacy agent, probably not what you want to hear but I would stress upgrading to the modern Agent.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 3, 2023, 11:11pm UTC](https://forums.plex.tv/t/metadata-no-longer-updating/852315/7 "2023-12-03T23:11:55Z")

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