Can I confirm whether this is a common issue, or not? Last night The TV Db seemed to be down quite a bit. Data wasn’t being pulled for new content I added to my TV library. I can now access the site fine. However, I was surprised that Plex still didn’t pull anything down when refreshing the relevant TV show. I turned on verbose logging and downloaded the Plex log, and saw a lot of stuff like:
I notice that many (but not all) of my episodes are now getting metadata, so perhaps they’re in the process of resolving this. If I refresh the link mentioned in my original post, the IP address changes. I’ve seen several different IPs, which would explain why some of my content is still missing metadata if multiple IPs are affected.
Is thetvdb.com intentionally banning all ip addresses of the plex thetvdb proxy servers, and merely missing a few IP addresses, or is this merely something that is a result of thetvdb.com downtime, and will correct itself within time?
In other words, should we be considering switching to another db such as themoviedb.org, or tvmaze, or just be patient and wait it out…?
Why is there no post in the “Products & Service Announcements” forum area about this issue? very frustrating that no-one from Plex has commented in any meaningful way (that I have seen).
I asked and the status page should display the correct information. The left-over notice at the top of the forum is an oversight that will be corrected later.
Sep 15, 2016
Problems retrieving TV metadata for most users
Resolved - Connectivity issues with TheTVDB have been resolved and both TV metadata retrieval and matching are again functional for users. Apologies for the inconvenience and thank you for your patience!
Sep 15, 21:22 PDT
Identified - We are currently experiencing connectivity issues with TheTVDB for our metadata servers. This will result in problems retrieving TV metadata for the majority of users. We’re actively working to resolve things and expect to see improvements throughout the day.
It may be useful to put a sticky post in the forum here to point people towards the status page as that is where I went first to look for information on the issue.
Yes, I agree and I reported this to the Plex staff. Communication at critical incidents is an important but difficult task that can always be improved upon. Hopefully they will make a lessons learned from this.
And yes you are right; users (i.e. me) always want more information than was provided and it’s very easy to complain or point out faults in that process. I’m sure that the team were working hard to understand and resolve the fault.
This is showing as resolved but still can’t complete DVR setup. Setup is hanging at We’re finding the best program guide for your channels and location.
This should only take a few moments. Zip code being used is 63385. Can someone tell me why its still happening but issue is resolved?
I have the exact same problem. Zip code 02446 with antenna. It goes to 85% and suddenly goes back down and is stuck there and I can’t reach the next step. Anybody else?
