# Metadata Not Syncing Correctly **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows, library-management\ **Created:** [December 8, 2021, 3:31pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065 "2021-12-08T15:31:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![cyrusjt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cyrusjt/32/263168_2.png) [@cyrusjt](https://forums.plex.tv/u/cyrusjt)\ **Post date:** [December 8, 2021, 3:31pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/1 "2021-12-08T15:31:01Z")
Server Version#: Version 1.25.1.5286 Player Version#: Version 4.71.0 This only seems to be happening to one particular show of mine that happens to be my favorite. The show is Mayday (Air Crash Investigation) {tvdb-79771}. Despite putting the files in the preferred naming conventions on my PLEX server (running on a Win10 Pro machine connected to my home network), when refreshing the metadata, it will instead return results for “Air Disasters”. While this is one of the names the show went by, the episodes do not seem to be syncing with the TV show of the same name on TVDB. The files are in order with the correct names, season, and year, yet when it syncs the metadata for the show, much of the 21 seasons remain as “Episode 1, Episode 2, etc.” I tried to fix the match using the TVDB code which returned the same “Air Disasters” show and is still not syncing titles for the majority of the seasons. This was not an issue until I had to rebuild my library of this series’ episodes only. Some seasons are correct and the metadata is showing as it was, but others are all blank with basic information. Please let me know what else I can provide to assist with this. Thanks in advance! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2021, 3:35pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/2 "2021-12-08T15:35:41Z")
> [@cyrusjt](#): > > Despite putting the files in the preferred naming conventions Please show the actual file names. Including the full folder path from the root of the library to the episode files. Are your files in mp4/m4v containers, perhaps? What has been selected as “Agent” in the properties of the library? (on the “Advanced” tab) ---
**Author:** ![cyrusjt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cyrusjt/32/263168_2.png) [@cyrusjt](https://forums.plex.tv/u/cyrusjt)\ **Post date:** [December 8, 2021, 3:41pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/3 "2021-12-08T15:41:49Z")
Here is an example of an episode that shows as “Episode 4” in the library and its filepath: N:\PLEX Media\Media\TV Shows\Mayday (2003) {tvdb-79771}\Season 07\Mayday (2003) - s07e04 - Operation Babylift (C-5 Galaxy 68-0218 ).mkv On the Show Properties \> Advanced all the settings are “Library Default” Under the Settings Menu of the player, the Agents tab has TVDB listed at the top of the list. Let me know if I am looking in the wrong place for the agent. Thanks! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2021, 3:42pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/4 "2021-12-08T15:42:41Z")
What has been selected as “Agent” in the properties of the **library**? ---
**Author:** ![cyrusjt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cyrusjt/32/263168_2.png) [@cyrusjt](https://forums.plex.tv/u/cyrusjt)\ **Post date:** [December 8, 2021, 3:43pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/5 "2021-12-08T15:43:40Z")
My apologies I just found that menu. Its agent is “Plex TV Series” ---
**Author:** ![cyrusjt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cyrusjt/32/263168_2.png) [@cyrusjt](https://forums.plex.tv/u/cyrusjt)\ **Post date:** [December 8, 2021, 3:45pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/6 "2021-12-08T15:45:44Z")
All other TV Series’ metadata is syncing just fine, though. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2021, 3:47pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/7 "2021-12-08T15:47:13Z")
I have found a potential issue with this particular series’ metadata. I have notified the developers about it. ---
**Author:** ![cyrusjt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cyrusjt/32/263168_2.png) [@cyrusjt](https://forums.plex.tv/u/cyrusjt)\ **Post date:** [December 8, 2021, 3:48pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/8 "2021-12-08T15:48:29Z")
I appreciate the blazing-fast response! Thanks again 🙂 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 8, 2021, 3:52pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/9 "2021-12-08T15:52:31Z")
There is a bugfix underway for this issue. I recommend you to wait 2 days, then perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) with this show. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 8, 2022, 3:53pm UTC](https://forums.plex.tv/t/metadata-not-syncing-correctly/763065/10 "2022-03-08T15:53:03Z")
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