# Metadata not updating/reading properly

**URL:** <https://forums.plex.tv/t/metadata-not-updating-reading-properly/599261>\
**Category:** Metadata & Adding Files\
**Tags:** library-management\
**Created:** [June 3, 2020, 5:29pm UTC](https://forums.plex.tv/t/metadata-not-updating-reading-properly/599261 "2020-06-03T17:29:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nottheguy4you](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nottheguy4you/32/24459_2.png) [@nottheguy4you](https://forums.plex.tv/u/nottheguy4you)\
**Post date:** [June 3, 2020, 5:29pm UTC](https://forums.plex.tv/t/metadata-not-updating-reading-properly/599261/1 "2020-06-03T17:29:14Z")

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Server Version#: 1.19.4.2902  
Player Version#:

WinX DVD Ripper adds the following metadata to mp4 files.

 ![Annotation on 2020-06-03 at 10-04-21](https://global.discourse-cdn.com/plex/original/3X/f/f/ff63604318d866899b8add873a0b19d4b9409c80.png)

 ![Annotation 2](https://global.discourse-cdn.com/plex/original/3X/5/8/58ac7939d7dc6e9457c66c1e40adce2fd29ae951.png)

As a result, this is what Plex shows.

 ![aladdin-plex](https://global.discourse-cdn.com/plex/original/3X/b/2/b2f170308d89ea21a995e59b16f04571481b4b03.jpeg)

The problem persists even after the fields **Contributing artists: Unknown** and **Genre: MyDVD** and **Composers: Unknown** are deleted.

I thought that refreshing the metadata would fix the problem but it still persists.

I removed the mp4 file from the plex folder. Emptied the trash and then brought it back. Problem still persists.

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [June 3, 2020, 5:34pm UTC](https://forums.plex.tv/t/metadata-not-updating-reading-properly/599261/2 "2020-06-03T17:34:40Z")

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Open the Plex web client and navigate to `Settings -> Agents -> Movies -> Plex Movie` and demote “Local Media Assets” in priority (if you haven’t already). Something like this:

 ![image](https://global.discourse-cdn.com/plex/original/3X/5/e/5efeccf20011a93d25868c52d3e64c5c44c862da.jpeg)

You may need to do this for “The Movie Database” as well, if you use that as your agent. This will cause Plex to prefer the online sources of metadata rather than the embedded tags (which I understand you have deleted). After doing this, you may need to perform the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) to ensure any cached information related to the original match is removed:

> [@The Plex Dance ™](https://forums.plex.tv/t/the-plex-dance/197064):
>
> The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 1, 2020, 5:34pm UTC](https://forums.plex.tv/t/metadata-not-updating-reading-properly/599261/3 "2020-09-01T17:34:43Z")

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