# Metadata not updating! **URL:** \ **Category:** General Discussions\ **Created:** [February 2, 2017, 6:31pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217 "2017-02-02T18:31:11Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![rriju03\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rriju03\_gmail.com](https://forums.plex.tv/u/rriju03_gmail.com)\ **Post date:** [February 2, 2017, 6:31pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/1 "2017-02-02T18:31:11Z")
Some of my video files didn’t update fully and correctly, so I tried to fix by matching with exact imdb ID using plex movie agent. Nothing is updating to my video file even though it downloaded metadata. This is just one example. I have several video files with same issue even-if Plex agents contains rich metadatas. Please review my attached screenshots. ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/d/7/d7ed9c0ea8ef6e22ff2ccc731ffd5b2fcd0054d3.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/e/3/e3cd971afecc62a298c100db9b1e263e72567199.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/a/e/aefe58b9bcb8b8fd5634122fef4b02748ef142af.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/b/3/b37d886d039862f8e98d29ed4af1a0d7231aafb4.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/3/1/3156b5b7c2d970bf397773efbf9b451631cdf0e2.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/5/6/56d4005e40c45e7df45eedc63dca3f4ed3d68cdb.png) ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/f/a/faece2f728718f02548b8b5ad581f09943891dfb.png) ---
**Author:** ![rriju03\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rriju03\_gmail.com](https://forums.plex.tv/u/rriju03_gmail.com)\ **Post date:** [February 3, 2017, 7:52pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/3 "2017-02-03T19:52:31Z")
That is not my issue. I am able to find exact movie in search. When i click , it downloads metadata but it’s not adding metadata to the files. See the screenshot attached above. ---
**Author:** ![jtariq](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@jtariq](https://forums.plex.tv/u/jtariq)\ **Post date:** [February 3, 2017, 10:35pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/4 "2017-02-03T22:35:37Z")
I am seeing the exact same problem starting with the update to version 1.3.4.3285 yesterday. ---
**Author:** ![jtariq](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@jtariq](https://forums.plex.tv/u/jtariq)\ **Post date:** [February 6, 2017, 5:21pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/6 "2017-02-06T17:21:45Z")
Logs attached. ---
**Author:** ![MediaHorder](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mediahorder/32/160753_2.png) [@MediaHorder](https://forums.plex.tv/u/MediaHorder)\ **Post date:** [February 6, 2017, 5:33pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/7 "2017-02-06T17:33:03Z")
> @trumpy81 said: > In that case, try another match (if there is more than one) or switch to another database. Instead of using the agent “Plex Movie” in the search options dialogue, try using the agent ‘The Movie Database’. > > Not all matches actually have metadata associated with them at the online databases. Unfortunately, there is generally no way to correct that unless you have access/membership to the online databases and are able to edit the entries there. > > You can go to the respective forums and inform the powers that be, that the metadata is missing or not being served when requested, but other than that your hands are tied. > > Of course, there maybe other causes for this issue, so if the above fails, do the [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064) with the Movie: > > [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) (© OttoKerner): > > 1. Remove offending files from your Plex Media Folder. (Make sure Plex is not aware of the files) > 2. Update Library (Not ‘Refresh All’) > 3. Optimise Database > 4. Clean Bundles > 5. Empty Trash > 6. Replace offending files into your Plex Media Folder. > 7. Update Library > … > > Let each step complete before moving to the next step. Then, when step 7 has completed, grab your Plex logs by clicking on the download logs button in Plex settings-\>server-\>help and then attach them here please. You know there’s a metadata issue right? See more here: [http://forums.plex.tv/discussion/248406/bug-plex-v1-3-x-inc-1-3-3-isnt-showing-metadata-correctly-for-some-agents-logs-included#latest](http://forums.plex.tv/discussion/248406/bug-plex-v1-3-x-inc-1-3-3-isnt-showing-metadata-correctly-for-some-agents-logs-included#latest) ---
**Author:** ![jtariq](https://avatars.discourse-cdn.com/v4/letter/j/f1d935/32.png) [@jtariq](https://forums.plex.tv/u/jtariq)\ **Post date:** [February 6, 2017, 5:53pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/8 "2017-02-06T17:53:17Z")
I will retry. However, it seems that the match is found yet not loaded. ---
**Author:** ![MediaHorder](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mediahorder/32/160753_2.png) [@MediaHorder](https://forums.plex.tv/u/MediaHorder)\ **Post date:** [February 6, 2017, 6:06pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/9 "2017-02-06T18:06:33Z")
> @jtariq said: > I will retry. However, it seems that the match is found yet not loaded. Probably same problem as this: [http://forums.plex.tv/discussion/248406/bug-plex-v1-3-x-inc-1-3-3-isnt-showing-metadata-correctly-for-some-agents-logs-included#latest](http://forums.plex.tv/discussion/248406/bug-plex-v1-3-x-inc-1-3-3-isnt-showing-metadata-correctly-for-some-agents-logs-included#latest) ---
**Author:** ![rriju03\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rriju03\_gmail.com](https://forums.plex.tv/u/rriju03_gmail.com)\ **Post date:** [February 7, 2017, 7:01am UTC](https://forums.plex.tv/t/metadata-not-updating/178217/11 "2017-02-07T07:01:38Z")
I tired all possible ways but didn’t work. Like i said downloaded meta-data not syncing or merging with video files. ---
**Author:** ![psiete](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@psiete](https://forums.plex.tv/u/psiete)\ **Post date:** [February 7, 2017, 12:16pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/13 "2017-02-07T12:16:01Z")
I had the same problem, I solve the problem after reboot my nas. ---
**Author:** ![rriju03\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rriju03\_gmail.com](https://forums.plex.tv/u/rriju03_gmail.com)\ **Post date:** [February 25, 2017, 10:14pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/14 "2017-02-25T22:14:27Z")
I thought new plex update will resolve this issue. I am still having the same issue. I can find exact match via search. It downloads the metadata and finishes but it doesn’t load /attaches the metadata to the files. Plz help! ---
**Author:** ![rriju03\_gmail.com](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@rriju03\_gmail.com](https://forums.plex.tv/u/rriju03_gmail.com)\ **Post date:** [February 26, 2017, 8:24am UTC](https://forums.plex.tv/t/metadata-not-updating/178217/16 "2017-02-26T08:24:28Z")
I have attached my server logs. please help! Issue is not solved yet. I can find exact match via search. It downloads the meta-data and finishes but it doesn’t load /attaches the meta-data to my video files. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:40pm UTC](https://forums.plex.tv/t/metadata-not-updating/178217/18 "2020-01-07T22:40:48Z")