# Metadata not working / incomplete

**URL:** <https://forums.plex.tv/t/metadata-not-working-incomplete/590452>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [May 15, 2020, 7:47am UTC](https://forums.plex.tv/t/metadata-not-working-incomplete/590452 "2020-05-15T07:47:22Z")\
**Posts on this page:** 1\
**Showing post:** 40

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**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\
**Post date:** [June 20, 2020, 12:55pm UTC](https://forums.plex.tv/t/metadata-not-working-incomplete/590452/40 "2020-06-20T12:55:12Z")

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If the issue was widespread - this forum would be in flames, with people running out of the building with their hair on fire.

I haven’t any any issues with matching Shows or Movies - added 20 Movies yesterday and 20 episodes of TV for at least 5 new shows - all matched instantly and populated fully. \<—I did come up short for a few Actor Images \<—Refresh Metadata (after that big download stopped) got most of those and when I checked those missing Actors didn’t have images to get - can’t really blame Plex for that.

I have my VPN on most of the time (these days), but Split Tunneling with my provider kicks Plex around the VPN - so no headaches there.

Not denying there is a problem somewhere - just hard to place blame right now. Frustrating, certainly.

What we can do is call in some Employee Action:  
@anon18523487  
@BigWheel

Those are the biggest Plex guns I know - and for those that have provided logs - like @Moadh - I hope they’re Debug Logs - NOT Verbose - and if they are Verbose - change that - then [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) a troublesome show (the whole thing) or a movie (easier than a show) with Debug Logs enabled, wait a few minutes - attach new logs.

> [@The Plex Dance ™](https://forums.plex.tv/t/the-plex-dance/197064):
>
> The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

Every Step  
In Order  
or it simply won’t work.

Help ‘should’ arrive soon(ish).  
They rarely ignore a rescue flare…  
(but do occasionally miss them - when looking somewhere else - or overwhelmed on another rescue… humans… go figure)

The logs should contain the action/inaction of getting the material.  
The log provider should note the name of the item Danced and the time it failed.

It’s been a while - let’s have some new logs - Debug - After a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) - with one Misbehaving and Identified Movie. Let’s make it as easy for the ‘Log Readers’ as we can.

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