# Metadata not working / incomplete

**URL:** <https://forums.plex.tv/t/metadata-not-working-incomplete/590452>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [May 15, 2020, 7:47am UTC](https://forums.plex.tv/t/metadata-not-working-incomplete/590452 "2020-05-15T07:47:22Z")\
**Posts on this page:** 1\
**Showing post:** 67

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**Author:** ![Deja.Vu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/deja.vu/32/8487_2.png) [@Deja.Vu](https://forums.plex.tv/u/Deja.Vu)\
**Post date:** [June 23, 2020, 9:01pm UTC](https://forums.plex.tv/t/metadata-not-working-incomplete/590452/67 "2020-06-23T21:01:59Z")

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Deleted my entire server. Relocated all my media to a new location on my drive.  
Completely destroyed all cache files and started completely fresh using TheMovieDB Agent.  
The ‘[Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)’ if you like. Scanned my media using the recommended settings (from a fresh install). At the moment, if you already have a movie cached as above (Hall Pass), it will always show the way it should, details are likely to have been pulled a while ago.

Add a completely new movie never seen by Plex before… you get this… (and is what I suppose a lot of new users are experiencing).

 ![capture](https://global.discourse-cdn.com/plex/original/3X/d/5/d570a3207bb55de49c58967dd113e09f0ba91cca.png)

I’ve been using Plex perfectly for almost 7 years without a hitch. Until now.

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