# Metadata was working now it's not **URL:** \ **Category:** General Discussions\ **Created:** [February 5, 2017, 6:21pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797 "2017-02-05T18:21:11Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 5, 2017, 6:21pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/1 "2017-02-05T18:21:11Z")
I have been doing research on this problem but I have yet to really find a good answer. So everything was working fine and metadata was downloading fine… now every movie I add no longer gets the metadata. What should I do? ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 6, 2017, 1:52am UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/3 "2017-02-06T01:52:57Z")
Well for starters I have all kinds of devices connected to my network… A few laptops, a ipad a few kindles and fires, xbox, ps3 etc. Regardless metadata was working fine with all of this connected. I am a little confused how that part matters. I also have plex running on a desktop machine (only thing on the computer for the PMS) and the machine runs windows 10. ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 6, 2017, 1:46pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/5 "2017-02-06T13:46:33Z")
I wasn’t saying I was not going to try what you said I was just curious. Hopefully I get some better answers for you today. ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 6, 2017, 8:16pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/6 "2017-02-06T20:16:12Z")
Ok so here is an interesting fact… If I run the PMS on my NAS all metadata works fine. If I shut down this server and start the server running on the windows machine I then have the metadata issues. So what steps should I take to correct the problems on the windows machine as I have an older desktop that I am using as my “PMS” and is the only program running on the machine. I am then linking my cloud NAS into the windows machine to pull movie files. So any thoughts on how to correct it? Like I said it all was working fine then just all of a sudden went bonkers and like I said everything works great if running the PMS directly on the NAS. Thanks in advance for any help you may provide. ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 7, 2017, 4:30am UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/8 "2017-02-07T04:30:41Z")
Ok I have attached my logs. What I am getting is poster and backgrounds seem to be good but I am not getting the cast and info about the movie. Let me know what I should and again I appreciate your help. ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 7, 2017, 5:58am UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/10 "2017-02-07T05:58:39Z")
Alright, you are the best… it’s looking like this is working… I am refreshing my library’s now to pull the new metadata. Thank you so much for your help I will let you know if this all pans out but its looking good. ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 7, 2017, 6:03am UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/11 "2017-02-07T06:03:13Z")
yup this is working great. So why did this problem randomly start happening? ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 9, 2017, 3:51am UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/13 "2017-02-09T03:51:29Z")
Gotcha so if that happens again just delete that folder and refresh all data correct? ---
**Author:** ![matthewtroup\_outlook.com](https://avatars.discourse-cdn.com/v4/letter/m/7ab992/32.png) [@matthewtroup\_outlook.com](https://forums.plex.tv/u/matthewtroup_outlook.com)\ **Post date:** [February 9, 2017, 2:39pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/15 "2017-02-09T14:39:17Z")
Well everything is still working good. So no worries there. Again I do really appreciate your help. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:42pm UTC](https://forums.plex.tv/t/metadata-was-working-now-its-not/178797/16 "2020-01-07T22:42:03Z")