# Missing Actor Thumbnails

**URL:** <https://forums.plex.tv/t/missing-actor-thumbnails/597281>\
**Category:** Plex Media Server\
**Tags:** server-qnap\
**Created:** [May 29, 2020, 11:32pm UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281 "2020-05-29T23:32:35Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Stephen3001](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@Stephen3001](https://forums.plex.tv/u/Stephen3001)\
**Post date:** [May 29, 2020, 11:32pm UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/1 "2020-05-29T23:32:36Z")

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Server Version#: 1.19.4.2865  
Player Version#: Web 4.34.3

Latest Beta version of the server is not showing all actors in cast.

 ![image](https://global.discourse-cdn.com/plex/original/3X/2/7/27ef239d7230500ae71d0f4b9d34592f56be1dd2.jpeg)

Repeatable every time for all movies in library.

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**Author:** ![alexandre](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alexandre/32/308407_2.png) [@alexandre](https://forums.plex.tv/u/alexandre)\
**Post date:** [June 13, 2020, 1:35am UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/2 "2020-06-13T01:35:48Z")

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Have you already tried it with the [New Plex Media Server movie scanner and agent preview](https://forums.plex.tv/t/new-plex-media-server-movie-scanner-and-agent-preview/593269)?

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**Author:** ![Stephen3001](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@Stephen3001](https://forums.plex.tv/u/Stephen3001)\
**Post date:** [June 16, 2020, 4:39am UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/3 "2020-06-16T04:39:44Z")

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I have tried this and NO actor thumbnails show up with the new scanner.

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**Author:** ![tenyo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tenyo/32/196259_2.png) [@tenyo](https://forums.plex.tv/u/tenyo)\
**Post date:** [June 18, 2020, 3:32pm UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/4 "2020-06-18T15:32:21Z")

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same thing for me

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**Author:** ![alexandre](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alexandre/32/308407_2.png) [@alexandre](https://forums.plex.tv/u/alexandre)\
**Post date:** [August 26, 2020, 11:51am UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/6 "2020-08-26T11:51:53Z")

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Did you try doing the [plex dance](https://forums.plex.tv/t/plex-incorrectly-identifying-tv-episodes/100265/4)? That worked for me …

 ![image](https://global.discourse-cdn.com/plex/original/3X/a/c/ac6bcb53819c8e53393157558b260bffcd914f7a.jpeg)

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**Author:** ![Stephen3001](https://avatars.discourse-cdn.com/v4/letter/s/eb9ed0/32.png) [@Stephen3001](https://forums.plex.tv/u/Stephen3001)\
**Post date:** [August 26, 2020, 10:08pm UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/7 "2020-08-26T22:08:49Z")

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The new PMS movie agent has worked and all the thumbnails now appear with a refresh.

Thanks.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 24, 2020, 10:09pm UTC](https://forums.plex.tv/t/missing-actor-thumbnails/597281/8 "2020-11-24T22:09:06Z")

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Closed on November 24, 2020, 10:09pm UTC

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