# Missing guide data **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr, server-windows\ **Created:** [March 18, 2021, 7:57pm UTC](https://forums.plex.tv/t/missing-guide-data/701595 "2021-03-18T19:57:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 18, 2021, 7:57pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/1 "2021-03-18T19:57:06Z")
Latest versions of everything and the guide provided from Plex is missing so much data. LArge percentage of the HD channels from 101 to 111 are missing. Also most of the Sky Sports guide info is missing along with a few of the sky cinema channel guides. I have deleted and recreated the DVR in plex and still no better. This is causing recordings to fail and I cant create recording schedules as there is no guide data for a lot of the channels I want to record from Server Version#: 1.22.1.4200 Player Version#: Tuner Make/Model: HDHomerun Duo and Quadro Guide/Lineup name: BT TV Using XMLTV?: Channel number/Name: 101-111 ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 18, 2021, 8:27pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/2 "2021-03-18T20:27:36Z")
OK, really weird… if i view all channels and look at channels 101 to 111 then i see the guide data. If i select HD Channels from the drop down then there is no guide data displayed for 101 to 111 and yet the channels are shown as they are HD. ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 18, 2021, 8:29pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/3 "2021-03-18T20:29:59Z")
![All Channels](https://global.discourse-cdn.com/plex/original/3X/8/6/8698dc1bcff90030baff5c71eb9f29d2c46c0ba6.jpeg) ![HD Channels](https://global.discourse-cdn.com/plex/original/3X/7/7/7784d35864f61935c37cf50437849ec20869e7a0.jpeg) ---
**Author:** ![johnnysocko](https://avatars.discourse-cdn.com/v4/letter/j/977dab/32.png) [@johnnysocko](https://forums.plex.tv/u/johnnysocko)\ **Post date:** [March 18, 2021, 10:53pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/4 "2021-03-18T22:53:49Z")
I’m seeing same goofy behavior. If filtering for HD channels only, a whole slew of them show “unknown airing” across the board. Flipping back to all channels, then the shows appear. Not a very good experience, who wants SD after all. ---
**Author:** ![VetteManiac](https://avatars.discourse-cdn.com/v4/letter/v/7bcc69/32.png) [@VetteManiac](https://forums.plex.tv/u/VetteManiac)\ **Post date:** [March 19, 2021, 1:40am UTC](https://forums.plex.tv/t/missing-guide-data/701595/5 "2021-03-19T01:40:29Z")
I’m getting the same thing. My server version is different, mine is Version 1.22.0.4163. I even tried to refresh the guide and that didn’t change anything. ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 19, 2021, 12:07pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/6 "2021-03-19T12:07:37Z")
the weird thing is that it is exactly the same channels so the programme data is there. Just for some reason it isnt showing it at the moment. ---
**Author:** ![jnC182016](https://avatars.discourse-cdn.com/v4/letter/j/c37758/32.png) [@jnC182016](https://forums.plex.tv/u/jnC182016)\ **Post date:** [March 19, 2021, 7:31pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/7 "2021-03-19T19:31:32Z")
same issue ---
**Author:** ![Hylas01](https://avatars.discourse-cdn.com/v4/letter/h/96bed5/32.png) [@Hylas01](https://forums.plex.tv/u/Hylas01)\ **Post date:** [March 20, 2021, 12:48am UTC](https://forums.plex.tv/t/missing-guide-data/701595/8 "2021-03-20T00:48:24Z")
same. i had shows not record today because of this. any ideas? ---
**Author:** ![MC0023](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@MC0023](https://forums.plex.tv/u/MC0023)\ **Post date:** [March 20, 2021, 8:08pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/9 "2021-03-20T20:08:21Z")
Same here I feel like I’m getting more SLOW QUERY messages in the console than normal and my storage for the server hasn’t changed as best as I can tell. I don’t normally get this many in a row like this and I’ve never seen ones over 1000ms. ![image](https://global.discourse-cdn.com/plex/original/3X/8/0/80a3f863a4422930b109cac16d28c47000db20ea.jpeg) ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 21, 2021, 5:23pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/10 "2021-03-21T17:23:00Z")
so is this just for a particular guide or is it a global issue? Everyone who has responded on here, what guide are you using and what country/region? ---
**Author:** ![gunnersboy](https://avatars.discourse-cdn.com/v4/letter/g/da6949/32.png) [@gunnersboy](https://forums.plex.tv/u/gunnersboy)\ **Post date:** [March 21, 2021, 6:24pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/11 "2021-03-21T18:24:29Z")
Issue here. Nothing recording in HD as “Unknown airing” is there and I’m using Local Broadcast Listings and in the UK ---
**Author:** ![thebohlmanns\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@thebohlmanns\_gmail\_com](https://forums.plex.tv/u/thebohlmanns_gmail_com)\ **Post date:** [March 23, 2021, 2:20pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/12 "2021-03-23T14:20:39Z")
I’m experiencing the “unknown airing” in my guide also. It started within the last couple of weeks. All guide data looks correct when showing “All Channels”. However, when changing to “HD Channels Only” almost all channels display “unknown airing”. I noticed the error and just updated to PSM: 1.22.1.4200-c073686f2. Problem remains the same. ![Screenshot 2021-03-23 091805](https://global.discourse-cdn.com/plex/original/3X/e/6/e6a4fc4f1980692572f34eb3f874003eb838f398.png) ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 23, 2021, 2:45pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/13 "2021-03-23T14:45:45Z")
So not restricted to region or guide type. What about server version and os platform? Im running Windows Server 2019 with all latest updates Plex Server version is 1.22.1.4200 (beta) using Plex Guide (not xml) ---
**Author:** ![MC0023](https://avatars.discourse-cdn.com/v4/letter/m/f4b2a3/32.png) [@MC0023](https://forums.plex.tv/u/MC0023)\ **Post date:** [March 24, 2021, 1:05am UTC](https://forums.plex.tv/t/missing-guide-data/701595/14 "2021-03-24T01:05:57Z")
I’m in the US Chicago area with a local cable provider and it seems to be on both the latest and previous server versions. My server is running Ubuntu server 18.04.5 with PMS 1.22.1.4228. The DVR is using the HD Homerun Prime with a cablecard. ---
**Author:** ![jmal555](https://avatars.discourse-cdn.com/v4/letter/j/9d8465/32.png) [@jmal555](https://forums.plex.tv/u/jmal555)\ **Post date:** [March 24, 2021, 8:14am UTC](https://forums.plex.tv/t/missing-guide-data/701595/15 "2021-03-24T08:14:57Z")
I pay the Plex Pass so that I can record TV. Currently recordings are failing due to this HD guide bug. Can I get a pro rata refund for the service I’m paying for and not receiving? ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 24, 2021, 8:58am UTC](https://forums.plex.tv/t/missing-guide-data/701595/16 "2021-03-24T08:58:21Z")
ok so it would seem it’s cross OS, cross version, cross platform bug with TV guides supplied by Plex regardless of hardware lol. Anyone reading this who actually works for Plex fancy picking this bug up and fixing it please?? ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 24, 2021, 11:30am UTC](https://forums.plex.tv/t/missing-guide-data/701595/17 "2021-03-24T11:30:36Z")
@elan any chance you can get someone to look into this as it seems to be a global issue or at the very least not specific to any particular OS, hardware, platform, region etc but seems to affect users that are using Plex Guide rather than custom xml guide. ---
**Author:** ![tsps1981](https://avatars.discourse-cdn.com/v4/letter/t/9fc348/32.png) [@tsps1981](https://forums.plex.tv/u/tsps1981)\ **Post date:** [March 24, 2021, 12:45pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/18 "2021-03-24T12:45:33Z")
I have Plex running on my Synology with DSM 6.2.3 and am seeing the same thing. I tried updating to the latest version yesterday -1.22.1.4228 and deleting my HD Homerun and re-adding it but nothing helped. Last night I could manually start the recording once the show started and it seems like that worked however the scheduled recordings failed. ---
**Author:** ![thebohlmanns\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/t/85e7bf/32.png) [@thebohlmanns\_gmail\_com](https://forums.plex.tv/u/thebohlmanns_gmail_com)\ **Post date:** [March 24, 2021, 1:53pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/19 "2021-03-24T13:53:58Z")
Including more information on my setup… Plex Media Server: 1.22.1.4200-c073686f2 Synology NAS: DS218+ w/ DSM 6.2.3-25426 Update 3 HDHomeRun CONNECT QUATRO I’m pretty sure that I’m using the new guide service, as I deleted my DVR a couple of months ago and then added it back. Anyone know where to find this information? My best guess is that the problem started one or two Plex upgrades ago. It does not seem to affect the guide if “All Channels” is selected. Only when the “HD Channels Only” is selected. ---
**Author:** ![Grooverider2016](https://avatars.discourse-cdn.com/v4/letter/g/ea5d25/32.png) [@Grooverider2016](https://forums.plex.tv/u/Grooverider2016)\ **Post date:** [March 24, 2021, 2:31pm UTC](https://forums.plex.tv/t/missing-guide-data/701595/20 "2021-03-24T14:31:50Z")
i have no idea how you know if you are using the new plex guide service. I deleted and recreated the DVR a few days ago when i noticed this issue so i should definitely have the latest guide service. I agree, i have noticed that when looking at all channels, you can see the programme info on the HD channels but look at the HD channels only and it Unknown Airing [Next page](https://forums.plex.tv/t/missing-guide-data/701595.md?page=2)