# Missing item from Library

**URL:** <https://forums.plex.tv/t/missing-item-from-library/914231>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 21, 2025, 9:06pm UTC](https://forums.plex.tv/t/missing-item-from-library/914231 "2025-04-21T21:06:40Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mcd](https://avatars.discourse-cdn.com/v4/letter/m/ecb155/32.png) [@mcd](https://forums.plex.tv/u/mcd)\
**Post date:** [April 21, 2025, 9:06pm UTC](https://forums.plex.tv/t/missing-item-from-library/914231/1 "2025-04-21T21:06:40Z")

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Hello

I can’t get Plex to show (ironically) the 2005 film ‘Caché’ aka Hidden. My media library follows the Plex naming convention exactly. But it won’t show up in the library. I’ve tried rescanning library and refreshing metadata.

Any ideas how to resolve this?

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**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\
**Post date:** [April 21, 2025, 9:10pm UTC](https://forums.plex.tv/t/missing-item-from-library/914231/2 "2025-04-21T21:10:32Z")

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> [@mcd](#):
>
> My media library follows the Plex naming convention exactly.

Screenshots or it didn’t happen 🙃.

In the Library (browse) view of your library, apply the “Duplicates” filter to see if it shows anything. It may be that PMS is glomming it onto another existing movie.

In my test library, this:

```auto
movies/
└── Cache (2005)
    └── Cache (2005).mkv

```

Produces:

 ![image](https://global.discourse-cdn.com/plex/original/4X/2/d/0/2d0bbd70eaa45cfeacea5eee7d11c981de655e08.jpeg)

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<div class="post-metadata">

**Author:** ![mcd](https://avatars.discourse-cdn.com/v4/letter/m/ecb155/32.png) [@mcd](https://forums.plex.tv/u/mcd)\
**Post date:** [April 21, 2025, 9:38pm UTC](https://forums.plex.tv/t/missing-item-from-library/914231/3 "2025-04-21T21:38:35Z")

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thanks for the suggestion, and i removed a load of duplicates i didn’t know i had..

however, the problem still remains. this particular movie is hidden from plex!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 22, 2025, 6:12am UTC](https://forums.plex.tv/t/missing-item-from-library/914231/4 "2025-04-22T06:12:57Z")

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Under some circumstances, NAS devices can be intolerant of special characters.  
I’d try to avoid the é in the file _and_ folder names.  
Use `Cache (2005) - {imdb-tt0387898}` instead.  
Then perform the [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064) with the file.

Verifying that the file is playing at all (e.g. using VLC) is also a good idea.

Which type of computer are you using to access the NAS?  
Is it a Mac?

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**Author:** ![mcd](https://avatars.discourse-cdn.com/v4/letter/m/ecb155/32.png) [@mcd](https://forums.plex.tv/u/mcd)\
**Post date:** [April 22, 2025, 7:55am UTC](https://forums.plex.tv/t/missing-item-from-library/914231/5 "2025-04-22T07:55:00Z")

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i don’t use special characters in file and folder names, so that wasn’t the issue

file plays good

[plex dance](https://forums.plex.tv/t/the-plex-dance/197064) has resolved

unfortunately, it shows up as ‘hidden’, but i refer to the film as ‘caché’ - can’t win!

(mac, samsung tv, or iphone; behaviour same on all)

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 22, 2025, 7:57am UTC](https://forums.plex.tv/t/missing-item-from-library/914231/6 "2025-04-22T07:57:33Z")

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> [@mcd](#):
>
> unfortunately, it shows up as ‘hidden’, but i refer to the film as ‘caché’ - can’t win!

Edit the movie and set it to use its original title.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 21, 2025, 7:58am UTC](https://forums.plex.tv/t/missing-item-from-library/914231/7 "2025-07-21T07:58:10Z")

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