# Missing item from Library

**URL:** <https://forums.plex.tv/t/missing-item-from-library/914231>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 21, 2025, 9:06pm UTC](https://forums.plex.tv/t/missing-item-from-library/914231 "2025-04-21T21:06:40Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 22, 2025, 6:12am UTC](https://forums.plex.tv/t/missing-item-from-library/914231/4 "2025-04-22T06:12:57Z")

</div>

Under some circumstances, NAS devices can be intolerant of special characters.  
I’d try to avoid the é in the file _and_ folder names.  
Use `Cache (2005) - {imdb-tt0387898}` instead.  
Then perform the [Plex dance](https://forums.plex.tv/t/the-plex-dance/197064) with the file.

Verifying that the file is playing at all (e.g. using VLC) is also a good idea.

Which type of computer are you using to access the NAS?  
Is it a Mac?

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