# Missing managed user

**URL:** <https://forums.plex.tv/t/missing-managed-user/866903>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [January 20, 2024, 4:38pm UTC](https://forums.plex.tv/t/missing-managed-user/866903 "2024-01-20T16:38:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kaeba](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@Kaeba](https://forums.plex.tv/u/Kaeba)\
**Post date:** [January 20, 2024, 4:38pm UTC](https://forums.plex.tv/t/missing-managed-user/866903/1 "2024-01-20T16:38:37Z")

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Server Version#:1.32.8.7639  
One managed user has disappeared. All devices. Play history is still present for that user.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [January 20, 2024, 4:55pm UTC](https://forums.plex.tv/t/missing-managed-user/866903/2 "2024-01-20T16:55:32Z")

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Managed users don’t disappear.  
If they’re not listed in [https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home) then the only possible explanations would be either:

1. the user was never a managed user but a regular account and since has left your Plex Home and your server
2. the missing user was the “Guest” account, which has been disabled at some point. Re-enable it at the same page as linked above.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 19, 2024, 4:56pm UTC](https://forums.plex.tv/t/missing-managed-user/866903/3 "2024-04-19T16:56:25Z")

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