# Missing media files **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [January 30, 2024, 3:28pm UTC](https://forums.plex.tv/t/missing-media-files/867751 "2024-01-30T15:28:13Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rollerskate](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@rollerskate](https://forums.plex.tv/u/rollerskate)\ **Post date:** [January 30, 2024, 3:28pm UTC](https://forums.plex.tv/t/missing-media-files/867751/1 "2024-01-30T15:28:13Z")
Server Version#: Version 1.32.8.7639 Player Version#: Version 4.116.1 (I think I got the versions right) I had a hard drive fail and now I have many titles in Plex have missing files. How might I find out which ones have missing files so I can work on replacing them? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [January 30, 2024, 3:54pm UTC](https://forums.plex.tv/t/missing-media-files/867751/2 "2024-01-30T15:54:46Z")
Disable `Settings` → `Library` → `Empty trash automatically after every scan` so the entries will not be deleted from the database. Use the Missing Media tool in WebTools-NG. It will generate a report of missing media files (it compares what is in the database to what is on the hard drives). GitHub: [GitHub - WebTools-NG/WebTools-NG: WebTools Next Generation for Plex](https://github.com/WebTools-NG/WebTools-NG) Wiki: [Home · WebTools-NG/WebTools-NG Wiki · GitHub](https://github.com/WebTools-NG/WebTools-NG/wiki) Download: [Release 1.2.1 · WebTools-NG/WebTools-NG · GitHub](https://github.com/WebTools-NG/WebTools-NG/releases/latest) ---
**Author:** ![rollerskate](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@rollerskate](https://forums.plex.tv/u/rollerskate)\ **Post date:** [January 30, 2024, 4:58pm UTC](https://forums.plex.tv/t/missing-media-files/867751/3 "2024-01-30T16:58:32Z")
Ok, I tried to do that, but it said I needed to go to Global Settings and Library Mapping and fix the mapping. The problem is, the drive K is the one that’s missing. So, it won’t let me scan for files that don’t exist because the entire drive is gone… ![missingfiles](https://global.discourse-cdn.com/plex/original/4X/8/4/7/8472c3a8459150363115fce9aba4bdc08b8990f4.png) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [January 30, 2024, 5:31pm UTC](https://forums.plex.tv/t/missing-media-files/867751/4 "2024-01-30T17:31:40Z")
Can you point it at a dummy location, something like c:\temp\movies (make the directory and leave it empty)? It won’t find anything in that location, but that is what you want, since the K:\ drive is missing. The other option is to use the Export Tool. It will export info about all media in a library to a CSV file. You could load the info into a spreadsheet and sort as needed. Not sure if the pre-built Level 1 or Level 2 filters include the file path. “All” definitely has it, along with a ton of other info. You can create a custom filter. Include `Title`, `Part File Path`, and any other info you want. ---
**Author:** ![rollerskate](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@rollerskate](https://forums.plex.tv/u/rollerskate)\ **Post date:** [January 30, 2024, 6:43pm UTC](https://forums.plex.tv/t/missing-media-files/867751/5 "2024-01-30T18:43:54Z")
That worked, putting in a temp folder, thanks for the idea. I didn’t see anything in All or Level 1 or 2 that showed the location of files. Where do you put in a custom filter? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 30, 2024, 8:32pm UTC](https://forums.plex.tv/t/missing-media-files/867751/6 "2024-01-30T20:32:18Z")
> [@rollerskate](#): > > Where do you put in a custom filter? > **[Help (Hints, Tips and Videos)](https://github.com/WebTools-NG/WebTools-NG/wiki/Help-%28Hints%2C-Tips-and-Videos%29#create-a-custom-level-and-export-art--posters-from-a-movies-library)** > > WebTools Next Generation for Plex. Contribute to WebTools-NG/WebTools-NG development by creating an account on GitHub. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 29, 2024, 8:32pm UTC](https://forums.plex.tv/t/missing-media-files/867751/7 "2024-04-29T20:32:30Z")
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