# Missing Plex user on NAS Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [August 4, 2022, 2:32pm UTC](https://forums.plex.tv/t/missing-plex-user-on-nas-server/803219 "2022-08-04T14:32:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![marl951](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@marl951](https://forums.plex.tv/u/marl951)\ **Post date:** [August 4, 2022, 2:32pm UTC](https://forums.plex.tv/t/missing-plex-user-on-nas-server/803219/1 "2022-08-04T14:32:52Z")
Server Version#:1.28.0.5999-7000 Player Version#: Version 4.87.2 I installed Plex on a synology NAS and all was great and recently purchased another synology NAS with better specs and after installing the Plex Server, I realized in Synology Control Panel - User that the Plex user account used to access the shared drives is missing. I uninstalled and installed different versions because initially I installed the beta version and to no avail. I can’t seem to get the Plex user account added as a user. I suppose I could create a Plex user but then password I would create would not match what the application is looking for. Not sure how to proceed, please help. Also, I tried searching but haven’t been able to find any articles to help. Thanks! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 4, 2022, 4:00pm UTC](https://forums.plex.tv/t/missing-plex-user-on-nas-server/803219/2 "2022-08-04T16:00:20Z")
On DSM 7.x, the username is PlexMediaServer. It is a system internal user, not a regular user. > [@Installation & Setup of Plex Media Server on Synology](https://forums.plex.tv/t/installation-setup-of-plex-media-server-on-synology/572179): > > Installation and Setup of Plex Media Server on Synology This How-To is in multiple parts to make it easier to find whichever specific step you’re looking for. If you’re new to Plex then reading this thread in sequence is probably the best approach. This will show you how to install Plex on your Synology and then suggest a couple ways you can organize your media. Please remember, You’re always free to do it any way which makes sense to you. We only ask you take the common pitfalls into cons… > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215): > > Synology Frequently Asked Questions Table of Contents [Intro: Posting in the Plex Synology Forum](https://forums.plex.tv/t/490215/5)DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. [Getting access to the Logs](https://forums.plex.tv/t/490215/6)[Have I installed the latest version…?](https://forums.plex.tv/t/490215/7)[Which version do I need, Intel or ARM?](https://forums.plex.tv/t/490215/8) 3a. [Using Plex’s package signing public key - DSM 6](https://forums.plex.tv/t/490215/9)[LAN addressing requirements - RFC1918 specification for local LAN?](https://forums.plex.tv/t/490215/10)[First run & Setup](https://forums.plex.tv/t/490215/11)[Recommended Media Organization and A…](https://forums.plex.tv/t/490215/12) ---
**Author:** ![marl951](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@marl951](https://forums.plex.tv/u/marl951)\ **Post date:** [August 4, 2022, 6:32pm UTC](https://forums.plex.tv/t/missing-plex-user-on-nas-server/803219/3 "2022-08-04T18:32:31Z")
That did it. thanks so much!!! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 2, 2022, 6:32pm UTC](https://forums.plex.tv/t/missing-plex-user-on-nas-server/803219/4 "2022-11-02T18:32:48Z")
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