# Missing posters

**URL:** <https://forums.plex.tv/t/missing-posters/825860>\
**Category:** Metadata & Adding Files\
**Tags:** server-windows\
**Created:** [January 7, 2023, 5:56am UTC](https://forums.plex.tv/t/missing-posters/825860 "2023-01-07T05:56:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@Yaroslav](https://forums.plex.tv/u/Yaroslav)\
**Post date:** [January 7, 2023, 5:56am UTC](https://forums.plex.tv/t/missing-posters/825860/1 "2023-01-07T05:56:31Z")

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Server Version#: 1.30.0.6486  
Player Version#: 4.87.2  
[Plex Media Server Logs\_2023-01-07\_14-46-13.zip](https://forums.plex.tv/uploads/short-url/ipK8pk2PXdyx0kXQkeWxnl0CCCy.zip) (3.5 MB)

 ![изображение_2023-01-07_145059964](https://global.discourse-cdn.com/plex/original/4X/d/8/9/d898670ee5d8d8640bab8fd6f82c5039751b70c2.jpeg)  
 ![изображение_2023-01-07_145136889](https://global.discourse-cdn.com/plex/original/4X/5/c/5/5c5ef4066881ac0dd319d73cf0a8775feff6eba4.png)  
Hi all!  
Recently I had a problem with movie posters.  
It looks like this (look at the screenshot ).  
Plex Movie is selected as agent and scanner. But as you can see half of the posters are not loading. Manually selecting a poster doesn’t help either - the last selected one just gets unavailable (look at the screenshot #2).  
If I choose “English” in the library settings, then everything works correctly. With the Russian language posters are broken, what could be the problem?

upd: With the “English” setting of the library, there are also problems with posters

 ![изображение_2023-01-07_150239815](https://global.discourse-cdn.com/plex/original/4X/5/b/6/5b6a081eeda7c66109a0dd5ecc1efd313efd5cf6.png)

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**Author:** ![dmdrl](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dmdrl/32/12827_2.png) [@dmdrl](https://forums.plex.tv/u/dmdrl)\
**Post date:** [January 12, 2023, 3:06pm UTC](https://forums.plex.tv/t/missing-posters/825860/2 "2023-01-12T15:06:58Z")

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Had a same issue, my first thought was that tvdb and/or tmdb are blocking access to their servers from Russia. Then I routed traffic to their services via VPN, but it didn’t solve the issue. As a last resort, I did [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) - [The Plex Dance ™](https://forums.plex.tv/t/the-plex-dance/197064)

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**Author:** ![Yaroslav](https://avatars.discourse-cdn.com/v4/letter/y/3ab097/32.png) [@Yaroslav](https://forums.plex.tv/u/Yaroslav)\
**Post date:** [January 15, 2023, 3:26pm UTC](https://forums.plex.tv/t/missing-posters/825860/3 "2023-01-15T15:26:49Z")

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Did it help solve the problem?

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**Author:** ![dmdrl](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dmdrl/32/12827_2.png) [@dmdrl](https://forums.plex.tv/u/dmdrl)\
**Post date:** [January 16, 2023, 7:18am UTC](https://forums.plex.tv/t/missing-posters/825860/4 "2023-01-16T07:18:39Z")

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Yes  
At least, i don’t have any black posters for now.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 16, 2023, 7:18am UTC](https://forums.plex.tv/t/missing-posters/825860/5 "2023-04-16T07:18:55Z")

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