# Missing TV Shows **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [August 15, 2022, 12:48am UTC](https://forums.plex.tv/t/missing-tv-shows/804517 "2022-08-15T00:48:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 12:48am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/1 "2022-08-15T00:48:09Z")
Server Version#: DSM 7.1 I was adding a new TV Series to my TV Shows Folder. While Plex Dashboard kept showing it was reading the file being added it never actually added the any of them. I tried moving folders around, checking Permissions in the Control Panel, Checked the file name to make sure that wasn’t an issue. I checked my TV Shows folder library to make sure it was showing the right file path. Still it wouldn’t show up and now all my TV shows are gone except 1 episode is showing. All 16 tv show series are completely gone but 1 episode. I have uninstalled and reinstalled, checked for newest update, etc. They will not show and I’m frustrated. All 564 movies are showing, just not the tv shows. ![Dashboard](https://global.discourse-cdn.com/plex/original/4X/a/3/a/a3a40df71435f013ed4d80cb19c1a7d0c36878b0.png) ![Library](https://global.discourse-cdn.com/plex/original/4X/6/d/d/6dd7496a0ce825d090f80fac65efae823fcee6fe.png) ![Permissions](https://global.discourse-cdn.com/plex/original/4X/7/0/6/70664ab429b7540f09dee0f6a695c8d3e07414ff.png) ![Tv Episode](https://global.discourse-cdn.com/plex/original/4X/a/e/7/ae78d54b1db8654058f6c7c439f33de59427ccbd.png) Any other ideas on how to help? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 15, 2022, 1:28am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/2 "2022-08-15T01:28:35Z")
> [@bbyangl59](#): > > Any other ideas on how to help? You have assigned rights to the user `plex`, but on DSM7 the user is named `PlexMediaServer` Ref: [Synology FAQ - Questions, Answers, and a few How-To's - #25 by ChuckPa](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/25) ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 2:08am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/3 "2022-08-15T02:08:48Z")
I showed the PlexMediaServer Folder permissions box. plex is what is showing to allow for permissions, nothing else. If there was, I would have clicked the appropriate box. If you know of how to fix this I would be happy to try. If you are referring to the image below, it’s already checked. ![Permissions2](https://global.discourse-cdn.com/plex/original/4X/0/a/a/0aa18a13b3d2ce071a306b8bc199fc3b4c7900b0.png) ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 15, 2022, 2:25am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/4 "2022-08-15T02:25:43Z")
Can you post a screenshot of the files in the show, and a copy of your [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 2:38am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/5 "2022-08-15T02:38:42Z")
May I interject and ask a question? Is media being placed in the PlexMediaServer shared folder? [![](https://global.discourse-cdn.com/plex/original/4X/7/0/6/70664ab429b7540f09dee0f6a695c8d3e07414ff.png) ](https://global.discourse-cdn.com/plex/original/4X/7/0/6/70664ab429b7540f09dee0f6a695c8d3e07414ff.png) This should NOT be altered as shown here NOR should media be placed here. PlexMediaServer is for INTERNAL USE ONLY. I made it visible so it was easy to backup PMS metadata and databases. Use: 1. A shared folder of your creation for your media 2. Grant permission for **System Internal User** `PlexMediaServer` permission to read it. Check `Apply to this folder, sub-folders and files` to set permissions for all files in the shared folder. 3. If using download/other tools, set permissions `755` for directories and `644` for files. The permits `PlexMediaServer ` to read the files written by other applications. ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 3:24am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/6 "2022-08-15T03:24:02Z")
Ok you lost me there. My Media Files are not in the Plex Media Server Folder. I have a separate Folder called Plex with Subfolders for Movies and TV shows. My Movies show up but the TV shows don’t. All Shared folders have same permissions shown previously. ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 3:27am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/7 "2022-08-15T03:27:58Z")
What do you mean by [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) All TV media files are broken down into their own subfolders in my TV show folder. Each show then has additional subfolders breaking down into seasons 1-?. Each individual media file is named: showname\_SxxEpxx.mp4 ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 3:31am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/8 "2022-08-15T03:31:11Z")
Nevermind, Got it. Hope this is what you’re asking for. [Plex Media Server Logs\_2022-08-14\_23-29-37.zip](https://forums.plex.tv/uploads/short-url/fcGE35AuK6acJx6MkO3C6B4YMwI.zip) (2.2 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 3:47am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/9 "2022-08-15T03:47:36Z")
Synology does not like us using their predefined `video`, `audio`, or `photo` shared folders. Plex and VideoStation, AudioStation, and PhotoStation collide because of how those apps claim exclusive access. ```auto Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG - Performing a scan with 'Plex TV Series' (language: en-US virtual: 0). Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG - * Scanning /volume1/video Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] ERROR - Failed to create iterator to "/volume1/video": Permission denied Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG - * Marking media not available in /volume1/video ``` It is best to create your own shared folder(s) and move your media there. You might also want to fix the permissions for “Movies”. “PlexMediaServer” cannot read/write it. ```auto Aug 14, 2022 20:01:31.122 [0x7f7f721aa0] ERROR - IsDirectory failed boost::filesystem::status: Permission denied: "/volume1/video/Movies" ``` ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [August 15, 2022, 3:49am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/10 "2022-08-15T03:49:21Z")
What ChuckPa said, Im seeing a number of `Permission denied` messages ```auto Aug 14, 2022 21:00:54.407 [0x7f80184aa0] ERROR - Failed to create iterator to "/volume1/Plex Media": Permission denied Aug 14, 2022 21:00:54.421 [0x7f80184aa0] ERROR - Failed to create iterator to "/volume1/video": Permission denied ``` I would go back thru all of your permissions and ensure that you set them correctly and that you have the recursive option/inheritance option enabled. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 3:54am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/11 "2022-08-15T03:54:14Z")
Fixing permissions for all files and folders in a Shared Folder is easiest done with FileStation. ![Screenshot from 2022-08-14 23-51-54](https://global.discourse-cdn.com/plex/original/4X/5/3/c/53c2949a2053398d1cf3e75db0e8ada56e182981.jpeg) 1. Right-Click the shared folder from the left panel → Properties 2. “Permissions” tab 3. “Create” permissions for `PlexMediaServer` (from the dropdown on the right). 4. Minimally grant READ permission. 5. **Apply to this folder, sub-folders and files** (IMPORTANT) 6. **SAVE** ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 4:04am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/12 "2022-08-15T04:04:36Z")
Chuck, It already says it has permission on both. ![Movies](https://global.discourse-cdn.com/plex/original/4X/e/1/c/e1caa10735dfacc393acc252ea6995ca2cbcb059.png) ![TVPermissions](https://global.discourse-cdn.com/plex/original/4X/0/2/e/02e4b40d48ba1a4065f043925f1b03009995f48e.png) I clicked on Apply to subfolders then Save, After I opened Plex App and they still aren’t showing. Unless I need to Stop the App then Run it again from the Control Panel. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 4:05am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/13 "2022-08-15T04:05:13Z")
Force a “Scan Files” action. PMS doesn’t know the permissions changed. (there’s no way for us to detect that) ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 4:06am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/14 "2022-08-15T04:06:23Z")
Nothing happened, I saw the circle go around but nothing showed up. Still the same as before. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 4:06am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/15 "2022-08-15T04:06:57Z")
Grab logs please. Also please share with me the name of a file/files (screen shot works too) of what’s missing. ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 4:12am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/16 "2022-08-15T04:12:50Z")
Here are the logs again [Plex Media Server Logs\_2022-08-15\_00-07-37.zip](https://forums.plex.tv/uploads/short-url/aofB9Hajl5d56BxKYurcAdRC6I.zip) (2.2 MB) As for the files, That’s hundreds of media files that aren’t showing. Here’s a screen shot so you get an idea. I have 12 Full Series Tv Shows that all files except 1 show aren’t showing up and 3 other small series shows not showing up. ![TvMediaFiles](https://global.discourse-cdn.com/plex/original/4X/4/b/a/4ba7c0d8e4be1ac2026f23417094d6b1d3819c28.png) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 4:15am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/17 "2022-08-15T04:15:42Z")
Thank you! Now I see it. `BONES_S01EP01` is not how they should be named. 1. The SxxExx is SxxEyy (e.g. S01E01); Not `Ep` 2. We use a `-` (space dash space) as standard… …BUT… You can get away with `.` if there are no dots anywhere else in the name. (e.g `Bones.S01E01.mp4`) Full Example: `Bones - S01E01.mp4` A renaming tool would really help you here. You could fix all media in minutes. Do you have one? ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 4:18am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/18 "2022-08-15T04:18:32Z")
That’s odd, that file path worked for over a year. No, I don’t have a renaming tool. I can fix the files individually. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 15, 2022, 4:20am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/19 "2022-08-15T04:20:43Z")
It may have worked… you got lucky. The old scanners were python and very liberal. The standard has always been `Name - SxxExx [- optional title].ext` If you grab a renamer at some point, let us know. we’ll help with the renaming template. Curating a lot of media pretty much mandates a tool to save tons of manual labor. ---
**Author:** ![bbyangl59](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bbyangl59](https://forums.plex.tv/u/bbyangl59)\ **Post date:** [August 15, 2022, 4:23am UTC](https://forums.plex.tv/t/missing-tv-shows/804517/20 "2022-08-15T04:23:35Z")
It seems to be working, 4 files I tried it on are now showing. I’ll message back on end results or if I have a problem. [Next page](https://forums.plex.tv/t/missing-tv-shows/804517.md?page=2)