# Most recent Plex upgrade broke remote access?

**URL:** <https://forums.plex.tv/t/most-recent-plex-upgrade-broke-remote-access/616660>\
**Category:** Remote Access\
**Created:** [July 24, 2020, 12:49pm UTC](https://forums.plex.tv/t/most-recent-plex-upgrade-broke-remote-access/616660 "2020-07-24T12:49:17Z")\
**Posts on this page:** 1\
**Showing post:** 23

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**Author:** ![amast](https://avatars.discourse-cdn.com/v4/letter/a/ad7895/32.png) [@amast](https://forums.plex.tv/u/amast)\
**Post date:** [September 22, 2020, 3:32am UTC](https://forums.plex.tv/t/most-recent-plex-upgrade-broke-remote-access/616660/23 "2020-09-22T03:32:18Z")

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I am experiencing similar issues. When attempting to stream remotely I experience constant buffering no matter what quality I stream.

A very interesting (possibly telling) fact is that if I use plex’s relay servers then everything works perfectly (albeit at a worse stream quality).

- I am running version 1.20.1.3252 of plex media server
- My port forwarding is NOT the issue as the canyouseeme says I am configured properly
- I am also able to manually type in my IP address and reach my plex server from outside of the network
- My CPU never spikes
- My RAM never spikes
- My upload bandwidth will sometimes spike (coinciding with remote streaming temporarily working), afterwards the upload just flat lines and the buffering resumes
- My upload rate consistently tests at 60+ Mbps across multiple online test tools
- My ISP has language in it’s terms of service saying they do not inspect network traffic in order to shape traffic in anyway
- I also spun up a fresh install via Docker so I know it is not related to my OS configuration
- The logs have no warnings or errors

The logs definitely make it look like there is a bug in the code, It seems to cycle through authenticating correctly, performing a handshake correctly, identifying the plex client, then it gets a “Content-Length is -1 (of total: -1).” log and seems to restart the cycle.

This has been INCREDIBLY frustrating and I have spent multiple nights trying to figure out why things are not working. If there are any Plex folks on this thread I would be more than happy to send them my logs to help debug. I guess for now I will revert to utilizing the relay servers since crappy streams are better than no streams.

Future thanks to ANYONE who can help me out.

- Aaron

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