# Movie Download Error

**URL:** <https://forums.plex.tv/t/movie-download-error/818503>\
**Category:** Plex Media Server\
**Tags:** server-unraid, ios-legacy, downloads\
**Created:** [November 14, 2022, 3:35am UTC](https://forums.plex.tv/t/movie-download-error/818503 "2022-11-14T03:35:37Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\
**Post date:** [November 14, 2022, 3:35am UTC](https://forums.plex.tv/t/movie-download-error/818503/1 "2022-11-14T03:35:37Z")

</div>

Server Version#: Version 1.29.2.6364, Unraid 6.10.3  
Player Version#: iPad Pro 11in (1st gen) version 8.9; iPhone 14 Pro version 8.11.1

I receive an error when downloading certain movie files. There does not appear to be any common thread regarding file type, encoding type, etc. that I can find. Behavior is seen on both iPad and iPhone. Generally, when it fails it immediately errors out. Can anyone help me determine why I’m receiving this error? I’ve attached logs for troubleshooting. TIA.  
[Plex Media Server Logs\_2022-11-13\_19-18-50.zip](https://forums.plex.tv/uploads/short-url/n7T7PgAI4X3uEhehOPoRRBY2pxf.zip) (3.5 MB)

---

<div class="post-metadata">

**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [November 14, 2022, 8:14pm UTC](https://forums.plex.tv/t/movie-download-error/818503/2 "2022-11-14T20:14:10Z")

</div>

You’ll need to provide the [ios logs.](https://support.plex.tv/articles/201636593-ios-logs/)

---

<div class="post-metadata">

**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\
**Post date:** [November 15, 2022, 2:27am UTC](https://forums.plex.tv/t/movie-download-error/818503/3 "2022-11-15T02:27:15Z")

</div>

[PlexDebugInfo-woody3250-8.11.1-4174 (2022-11-14 18.06.57 -0600).zip](https://forums.plex.tv/uploads/short-url/kLiFEzJz5DnXJGQeB86Itdk1R0R.zip) (5.2 MB)

---

<div class="post-metadata">

**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [November 15, 2022, 6:22pm UTC](https://forums.plex.tv/t/movie-download-error/818503/4 "2022-11-15T18:22:57Z")

</div>

Looks like things are getting stuck trying to download Suicide Squad. Can you cancel/delete that from Downloads and try downloading another movie?

---

<div class="post-metadata">

**Author:** ![woody3250](https://avatars.discourse-cdn.com/v4/letter/w/0ea827/32.png) [@woody3250](https://forums.plex.tv/u/woody3250)\
**Post date:** [November 16, 2022, 5:49am UTC](https://forums.plex.tv/t/movie-download-error/818503/5 "2022-11-16T05:49:43Z")

</div>

Thanks for the assistance. The problem persists. It appears to only happen with certain movies. Most download without issue, which makes me think it has something to do with the file itself or its attributes. I’ve included another instance of a few files that fail consistently and one that downloads successfully. Thanks.  
[PlexDebugInfo-woody3250-8.11.1-4174 (2022-11-15 23.41.00 -0600).zip](https://forums.plex.tv/uploads/short-url/r50PXjbvKxrN2vitRUzmTFjFGOz.zip) (5.2 MB)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 14, 2023, 5:50am UTC](https://forums.plex.tv/t/movie-download-error/818503/6 "2023-02-14T05:50:29Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.