When I use my ATV3 for playing a movie file and I enable subtitles (internal or external) the movie file freezes up and keeps buffering. When I disable subtitles everything works just fine with no freezing or buffering. Turning down quality does not help, also changing movie (MKV and DIVX) format does not help
Plex is running on a Thecus N4200PRO NAS and plexconnect is also running on a Thecus N4200PRO nas.
I have switched plexconnect over to my late 2012 imac, but the same result.
Has anyone came across this problem. It looks like some decode or transcode issue...
Not the best specs for transcoding, PMS suggests a spec of an Intel Core 2 Duo processor @ 2.4 GHz for transcoding HD video. My guess would be that without subs the file is being direct played with just a remux but once subs are enabled the file then needs to be transcoded and most NAS boxes just don't have the power.
You could test this by installing PMS on the iMac and then see if the file works.
However without knowing the specs for the file I'm just guessing :)
In case anyone else comes across this thread whilst searching for the same answer: I managed to find my own solution after trawling a few other forums...
Which provides links to *.mod formats of plexconnect and the two prerequisite modules.
It's not explained super well, but you DO need to configure some of the settings such as the correct IP for the PMS and the location of trailers.pem on your NAS.
In a note that is actually related to the OP, I am running a N4200ECO (which I believe is the model below the PRO) and I had a TV show with subs running perfectly via plexconnect.
Perhaps the code has become more efficient and/or the support from the prerequisite modules lends more support than it used to?!?!
Either way, if the OP sees this it might be worth trying your NAS as your server again.
